Volunteers of America Inc
Public records show a registered, tax-exempt organization in good standing.
What it says it does
TO PROVIDE COMMUNITY-SUPPORTED PATHS, FOR THOSE WHO ARE VULNERABLE, TO IMPROVE THEIR LIVES AND INCREASE THEIR SELF-RELIANCE. WE ENVISION A COMMUNITY WHERE EVERYONE BELONGS, EVERYONE HAS ACCESS TO THE SERVICES THEY NEED, AND HOMELESSNESS IS ERADICATED.
- Income
- $35.0 million
- Spending
- $31.8 million
- Spent on programs
- 81%
- Reserves
- 2.8 months of spending
- Largest source of income
- fees for its services, 46%
- Employees
- 529
- Volunteers
- 9,435
- Highest pay
- $303,905, medical director
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Financial health
Good: 71 out of 100.
Reserves
10 of 35Spendable reserves would cover 2.8 months of spending.
Debt
16 of 20It owes 25% of what it owns.
Living within its means
15 of 15Income exceeded spending by 9% of income.
Income trend
15 of 15Income rose 7% on the year before.
Spending floor
15 of 1581% of spending went to programs and raising each dollar of donations cost 4 cents.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Governance
Strong: 100 out of 100.
Independent board
25 of 2511 of 13 voting board members are independent.
Conflict of interest policy
15 of 15Has a written conflict of interest policy.
Whistleblower policy
8 of 8Has a written whistleblower policy.
Record keeping policy
7 of 7Has a written policy on keeping and destroying records.
Board minutes
5 of 5Keeps minutes of board meetings.
Board sees the tax return
10 of 10Gave the board a copy of this return before filing it.
Pay set independently
5 of 5Sets its chief executive's pay through independent review and comparison.
Independent check of accounts
15 of 15Its accounts were audited by an independent accountant.
No reported misuse
10 of 10Reports no diversion of assets, excess benefits or loans to insiders.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Impact evidence
Describes programs. Its tax return describes what it does but we have found no measurable results in it.
Programs described in its return (3)
- $12.6 million spent. PROMOTING SELF-SUFFICIENCY FOR INDIVIDUALS AND FAMILIES WHO HAVE EXPERIENCED HOMELESSNESS, OR OTHER PERSONAL CRISES, INCLUDING CHEMICAL DEPENDENCY, INVOLVEMENT WITH THE CORRECTIONS SYSTEM, AND UNEMPLOYMENT, WITH A FOCUS ON SOLUTION-ORIENTED APPROACHES, USING A CONTINUUM OF SERVICES FROM PREVENTION TO INTERVENTION TO LONG-TERM SUPPORT. 1. THE SUBSTANCE ABUSE PROGRAMS PROVIDE SOCIAL MODEL DETOXIFICATION AND WITHDRAWAL SERVICES PRIMARILY TO VERY LOW INCOME AND HOMELESS CLIENTS. THE TREATMENT PROGRAMS VARY IN LENGTH DEPENDING ON NEED AND MAY EITHER BE OFFERED AT ONE OF THE ORGANIZATION'S DETOXIFICATION CENTERS, OR OUTPATIENT TREATMENT CENTERS. SUBSTANCE ABUSE COUNSELING WITH CASE MANAGEMENT AND/OR LIFE SKILL TRAINING IS GIVEN TO ENABLE CLIENTS TO BECOME SELF-SUFFICIENT, PRODUCTIVE MEMBERS OF SOCIETY. 2. VOA OPERATES ITS MEN'S DETOXIFICATION CENTER IN SALT LAKE CITY. THE WOMEN'S DETOX, CALLED THE CENTER FOR WOMEN AND CHILDREN OPERATES IN MURRAY. BOTH CENTERS PROVIDE SOCIAL DETOX SERVICES, SAFE AND SUPERVISED PLACES TO WITHDRAW FROM ADDICTIVE SUBSTANCES AND PREPARE FOR THE NEXT STEP OF TREATMENT AND RECOVERY. WOMEN CAN BRING THEIR DEPENDENT CHILDREN UP TO AGE 10 INTO THE CENTER WITH THEM. THE CENTERS ACCEPT MEDICAID FOR SOCIAL DETOXIFICATION SERVICES WHICH ALSO PROVIDES INCREASED ACCESS TO FURTHER ADDICTION TREATMENT AND MEDICAL SERVICES FOR THOSE IN NEED.3. THE THRIVE (TRANSFORMATIVE HELP IN REINTEGRATING INDIVIDUALS THROUGH VOCATIONAL EMPLOYMENT) IS A SUPPORTED EMPLOYMENT PROGRAM TO HELP CORNERSTONE COUNSELING CENTER CLIENTS FIND AND KEEP MEANINGFUL AND COMPETITIVE JOBS IN THE COMMUNITY. THESE INDIVIDUALS STRUGGLE WITH EMPLOYMENT BARRIERS WHICH MAY INCLUDE MENTAL HEALTH, CRIMINAL HISTORY, OR SUBSTANCE ABUSE HISTORY. CLIENTS ARE PAIRED WITH AN EMPLOYMENT SPECIALIST WHO ASSISTS THEM WITH PERSONALIZED JOB SEARCH, JOB PLACEMENT AND SUPPORT TO PROMOTE INCREASED INCOMES. 4. THE HOMELESS OUTREACH PROGRAM (HOP) CONDUCTS STREET OUTREACH TO CONNECT WITH HOMELESS INDIVIDUALS WHO ARE LIVING ON THE STREETS, IN PARKS, ALONG RIVERS, AND SPENDING DAYTIME IN LIBRARIES, OR OTHER LOCATIONS. HOP STAFF PROVIDE BASIC NEEDS ITEMS AND LINK HOMELESS INDIVIDUALS TO COMMUNITY SERVICES INCLUDING SHELTERS, DETOX CENTERS, MEDICAL PROVIDERS, BENEFITS, AND WORKFORCE SERVICES AS WELL AS COMMUNITY HOUSING TO STABILIZE PEOPLE. 5. VOA OPERATES A 200-BED EMERGENCY SHELTER AND RESOURCE CENTER FOR HOMELESS WOMEN. THE GERALDINE E. KING WOMEN'S RESOURCE CENTER (GEK) IS THE LARGEST RESIDENTIAL PROGRAM OPERATED BY VOA IN A 60,000 SQUARE FOOT FACILITY OWNED BY SHELTER THE HOMELESS. THE PROGRAM BEGAN OPERATION IN AUGUST 2019 AND IS OPERATED AS PART OF THE ADULT HOMELESS DIVISION. VOA ALSO OPERATES OVERFLOW SHELTER AT THE GEK WITH AN ADDITIONAL 50 75 BEDS TO PROVIDE CLIENTS A SAFE AND WARM PLACE TO SLEEP DURING THE COLD AND HOT WINTER MONTHS.6. DURING FY2025 VOA OPENED BALLINGTON HOUSE AT ITS BROOKLYN AVE LOCATION IN SALT LAKE CITY. THIS PROGRAM OFFERS SERVICES TO HOMELESS ADULT MALES STRUGGLING WITH CO-OCCURRING DISORDERS OF MENTAL HEALTH AND SUBSTANCE ABUSE. THIS 16-BED RESIDENTIAL MENTAL HEALTH PROGRAM INTEGRATES TREATMENT APPROACHES WITH RECOVERY SUPPORT AND WRAP AROUND SERVICES WITH THE GOAL OF SUCCESSFUL REENTRY INTO THE COMMUNITY AND REDUCTION IN RECIDIVISM TO HOMELESSNESS.
- $4.5 million spent. ENCOURAGING POSITIVE DEVELOPMENT FOR TROUBLED AND AT-RISK CHILDREN AND YOUTH, WHILE ALSO PROMOTING THE HEALTHY DEVELOPMENT OF ALL CHILDREN, ADOLESCENTS, AND THEIR FAMILIES. THESE PROGRAMS PROVIDE A CONTINUUM OF CARE AND SUPPORT FOR YOUNG PEOPLE AGES 6 TO 24 THROUGH PREVENTION, EARLY INTERVENTION, CRISIS INTERVENTION, AND LONG-TERM SERVICES. 1. THE YOUTH RESOURCE CENTER (YRC) WHICH OPENED IN 2016 SEEKS TO IMPROVE THE QUALITY OF LIFE FOR HOMELESS YOUTH (15 24 YEARS OLD) BY MEETING BASIC NEEDS INCLUDING EMERGENCY SHELTER, MEALS, CLOTHING, AND SHOWERS/LAUNDRY. YRC CASE MANAGEMENT STAFF ALSO ASSIST YOUTH TO OBTAIN EMPLOYMENT AND/OR EDUCATION AS WELL AS AFFORDABLE HOUSING THROUGH THE YOUTH HOUSING DEMONSTRATION PROGRAM (YHDP), A FEDERALLY FUNDED GRANT. COLLABORATIONS WITH COMMUNITY PARTNERS ASSIST WITH NEEDS IN AREAS OF MENTAL HEALTH, MEDICAL, LEGAL, SUBSTANCE USE AND LIFE SKILLS. 2. HOUSED AT YRC, VOA'S PREVENTION PROGRAM OFFERS OPPORTUNITIES TO ELEMENTARY THROUGH HIGH SCHOOL AGE STUDENTS TO EDUCATE AND DETER THEM FROM DRUG AND ALCOHOL USE, THROUGH INCREASING COPING SKILLS, PROSOCIAL BEHAVIORS, AND RELATIONSHIP SKILLS. THE AMPLIFIED MENTORING PROGRAM (AMP) PROVIDES MENTORING FOR YOUTH THROUGH A DEPT. OF JUSTICE FUNDED GRANT. THIS PROGRAM MATCHES SCREENED ADULT VOLUNTEERS WITH YOUTH FOR A 9-MONTH SUPPORTIVE INTERVENTION.
- $8.6 million spent. FOSTERING INDEPENDENCE AND HEALTH OF PERSONS WITH MENTAL ILLNESS, SUBSTANCE USE ISSUES AND HISTORIES OF DOMESTIC VIOLENCE THROUGH OUTPATIENT MENTAL HEALTH CARE SERVICES AND COMMUNITY CONNECTION. 1. BEHAVIORAL HEALTH OUTPATIENT TREATMENT PROGRAMS ARE OFFERED AT TWO LOCATIONS, CORNERSTONE COUNSELING CENTER IN SALT LAKE CITY AND FAMILY COUNSELING CENTER IN MURRAY. BEHAVIORAL HEALTH SERVICES INCLUDE ASSESSMENT AND TREATMENT FOR SUBSTANCE ABUSE AND MENTAL ILLNESS AS WELL AS MEDICATION PRESCRIBING AND MANAGEMENT. INDIVIDUAL AND GROUP SESSIONS ARE OFFERED AT ALL ASAM LEVELS OF OUTPATIENT SERVICES. CORNERSTONE'S CHILDREN'S CARE CENTER IS A UNIQUE ON-SITE CHILDCARE SETTING STAFFED BY TRAINED PROFESSIONALS TO MEET THE NEEDS OF THE CHILDREN DURING THE TIME THEIR PARENT IS ATTENDING COUNSELING. THE FACILITY IS OPEN BOTH DAY AND EVENING HOURS. TREATMENT IS AVAILABLE ON A SLIDING FEE SCALE TO HELP THOSE WITH A LIMITED ABILITY TO PAY. 2. THE ASSERTIVE COMMUNITY TREATMENT TEAM (ACT) IS A HIGH INTENSITY INTERVENTION FOR PEOPLE WITH SEVERE MENTAL ILLNESS. THE TWO MULTIDISCIPLINARY TEAMS ARE MOBILE AND FOCUSED ON IMPROVED PERSONAL STABILITY AND SUCCESSFUL INTEGRATION INTO THE COMMUNITY. THE TEAM SUPPORTS CLIENTS TO PREVENT HOSPITALIZATIONS AND PROMOTE WELLNESS.3. TWO VOA PROGRAMS PROVIDE PERMANENT SUPPORTIVE HOUSING VITAL TO THE COMMUNITY. DENVER APARTMENTS IS A 22-APARTMENT PROJECT WITH A FOCUS ON PROVIDING HOUSING AND SUPPORT FOR PEOPLE WITH SERIOUS AND PERSISTENT MENTAL ILLNESS. THE THEODORA IS A PERMANENT SUPPORTIVE HOUSING PROGRAM THAT PROVIDES A SAFE, RESIDENTIAL BOARDING HOME FOR UP TO 14 WOMEN WITH SERIOUS AND PERSISTENT MENTAL ILLNESS. BOTH PROGRAMS INCLUDE 24-HOUR ONSITE STAFFING AND REQUIRE SUPPORT FROM AN ASSERTIVE COMMUNITY TREATMENT (ACT) TEAM. 4. THE PREVENTION AND RECOVERY FROM EARLY PSYCHOSIS (PREP) PROGRAM HELPS INDIVIDUALS WHO HAVE RECENTLY EXPERIENCED THE FIRST ONSET OF PSYCHOTIC SYMPTOMS, TYPICALLY 16 TO 22. THE PROGRAM WILL WORK WITH INDIVIDUALS AND THEIR FAMILIES, PROVIDING COMPREHENSIVE TREATMENT AS WELL AS EDUCATION INDIVIDUALS AND FAMILIES TO UNDERSTAND THE ILLNESS AND DEVELOP THE SKILLS AND RESOURCES NEEDED TO HELP THEM LIVE HEALTHIER AND HAPPIER LIVES.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Legitimacy checks
Is it registered with the IRS? Passed.
Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
Has the IRS revoked its tax-exempt status? Passed.
Not on the IRS automatic revocation list.
Source: Automatic revocation of exemption list, Internal Revenue Service, file dated November 6, 2026.
Are donations tax-deductible? Worth knowing.
Not individually listed by the IRS as eligible, which is usual for churches. The master file records contributions to it as deductible.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
Is it keeping up with its IRS filings? Passed.
Most recent return on file covers the year ending June 2025.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
How long has it been tax-exempt? Passed.
Recognized by the IRS since May 1965.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
Is it in good standing with state regulators? Passed.
Not on California's list of charities barred from soliciting. Other states are not yet checked.
Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated November 4, 2026.
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