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Crisis Connections

EIN 91-0773187 · Seattle, WA

Public records show a registered, tax-exempt organization in good standing.

LegitimacyPassesRegistration and standingFinancial healthGood75 out of 100GovernanceStrong90 out of 100Impact evidenceDescribes programsHow well its results are evidenced

What it says it does

TO FOSTER RESILIENCE AND WELLBEING FOR ALL BY CONNECTING PEOPLE TO ACCESSIBLE AND COMPASSIONATE SUPPORT.

Income
$31.3 million
Spending
$29.7 million
Spent on programs
89%
Reserves
3 months of spending
Largest source of income
government grants, 81%
Employees
472
Volunteers
384
Highest pay
$275,659, chief executive officer

Source: Form 990 for the year ending December 31, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Financial health

Good: 75 out of 100. Higher than 64% of charities in its peer group (mental health, $10m to $100m).

  • Reserves

    20 of 35

    Spendable reserves would cover 3.0 months of spending.

  • Debt

    10 of 20

    It owes 34% of what it owns.

  • Living within its means

    15 of 15

    Income exceeded spending by 5% of income.

  • Income trend

    15 of 15

    Income rose 23% on the year before.

  • Spending floor

    15 of 15

    89% of spending went to programs and raising each dollar of donations cost 2 cents.

Source: Form 990 for the year ending December 31, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Governance

Strong: 90 out of 100. Higher than 16% of charities in its peer group (mental health, $10m to $100m).

  • Independent board

    25 of 25

    11 of 11 voting board members are independent.

  • Conflict of interest policy

    15 of 15

    Has a written conflict of interest policy.

  • Whistleblower policy

    8 of 8

    Has a written whistleblower policy.

  • Record keeping policy

    7 of 7

    Has a written policy on keeping and destroying records.

  • Board minutes

    5 of 5

    Keeps minutes of board meetings.

  • Board sees the tax return

    0 of 10

    Did not give the board a copy of this return before filing it.

  • Pay set independently

    5 of 5

    Sets its chief executive's pay through independent review and comparison.

  • Independent check of accounts

    15 of 15

    Its accounts were audited by an independent accountant.

  • No reported misuse

    10 of 10

    Reports no diversion of assets, excess benefits or loans to insiders.

Source: Form 990 for the year ending December 31, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Impact evidence

Describes programs. Its tax return describes what it does but we have found no measurable results in it.

Programs described in its return (2)
  1. $23.4 million spent. CRISIS CONNECTIONS PROVIDES FREE AND RELIABLE CRISIS PREVENTION, INTERVENTION, AND POST-VENTION SERVICES FOR INDIVIDUALS EXPERIENCING A PERSONAL CRISIS - PHYSICAL, EMOTIONAL, OR FINANCIAL. OUR TRAINED VOLUNTEERS AND STAFF OFFER SUPPORT, HELP CALLERS CONNECT TO NECESSARY RESOURCES, AND LISTEN WITHOUT JUDGEMENT. OUR CRISIS SERVICES INCLUDE: 1) OUR 24-HOUR CRISIS LINE IS THERE WHEN A MEMBER OF THE COMMUNITY FEELS OVERWHELMED, DEEPLY SAD, ALONE, OR EVEN DESPERATE. THEY CAN TALK TO A REAL PERSON WHO LENDS AN UNDERSTANDING EAR AND HELPS THEM NAVIGATE THROUGH THE CRISIS; 2) TEEN LINK IS A CONFIDENTIAL HELPLINE FOR TEENS, BY TEENS. THROUGH PHONE, TEXT, AND CHAT, TEEN LINK VOLUNTEERS ADDRESS URGENT PROBLEMS SUCH AS SELF-HARM, LONELINESS, BULLYING, ABUSE, SUBSTANCE USE AND FAMILY ISSUES; 3) OUR WARM LINE OFFERS PEER SUPPORT FOR PEOPLE LIVING WITH EMOTIONAL AND MENTAL HEALTH CHALLENGES. BECAUSE WARM LINE VOLUNTEERS HAVE EXPERIENCED MENTAL HEALTH CHALLENGES THEMSELVES, THEY OFFER A SAFE AND CONFIDENTIAL OPTION FOR THOSE WHO WANT TO CONNECT WITH SOMEONE WHO UNDERSTANDS; 4) OUR WASHINGTON RECOVERY HELP LINE PROVIDES CRISIS INTERVENTION AND REFERRAL SERVICES FOR WASHINGTON STATE RESIDENTS STRUGGLING WITH ADDICTION. 5) CRISIS CONNECTIONS EXPERTLY TRAINED STAFF RESPOND TO 988 CALLS IN KING COUNTY 24/7. THEY HELP PEOPLE WHO ARE EXPERIENCING MENTAL HEALTH RELATED DISTRESS - THOUGHTS OF SUICIDE, MENTAL HEALTH OR SUBSTANCE USE CRISIS, AND OTHER KINDS OF EMOTIONAL DISTRESS. PEOPLE CAN CALL OR TEXT 988 OR CHAT 988LIFELINE.ORG FOR THEMSELVES OR IF THEY ARE WORRIED ABOUT A LOVED ONE WHO MAY NEED CRISIS SUPPORT.
  2. $3.0 million spent. CRISIS CONNECTIONS' KING COUNTY 211 PROGRAM IS THE COMMUNITY'S LIFELINE FOR CONNECTING PEOPLE TO CRITICAL RESOURCES SUCH AS FOOD, SHELTER, EVICTION PREVENTION AND CAREGIVER SUPPORT. OUR 211 INFORMATION & REFERRAL SPECIALISTS HELP COMMUNITY MEMBERS NAVIGATE THE COMPLEX HEALTH AND HUMAN SERVICE LANDSCAPE AND CONNECT THEM TO BEST-FIT RESOURCES FOR THEIR UNIQUE NEEDS. 211'S OVERARCHING GOALS ARE TO PROVIDE THE SUPPORT NEEDED TO PREVENT URGENT NEEDS FROM BECOMING CRISES AND CONNECT PEOPLE TO RESOURCES TO IMPROVE THEIR HEALTH, WELL-BEING, AND QUALITY OF LIFE. OUR 211 TEAM ALSO MANAGES COMMUNITY RESOURCES ONLINE (CRO) - THE MOST UP-TO-DATE AND COMPREHENSIVE DATABASE OF HEALTH AND HUMAN SERVICES AVAILABLE FOR ALL OF WASHINGTON STATE. OUR INTAKE SPECIALISTS PROVIDE REFERRALS TO COMMUNITY CARE HUBS IN WASHINGTON STATE.

Source: Form 990 for the year ending December 31, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Legitimacy checks

  1. Is it registered with the IRS? Passed.

    Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  2. Has the IRS revoked its tax-exempt status? Passed.

    Not on the IRS automatic revocation list.

    Source: Automatic revocation of exemption list, Internal Revenue Service, file dated September 30, 2026.

  3. Are donations tax-deductible? Passed.

    On the IRS list of organizations eligible to receive tax-deductible contributions.

    Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated September 10, 2026.

  4. Is it keeping up with its IRS filings? Passed.

    Most recent return on file covers the year ending December 2025.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  5. How long has it been tax-exempt? Passed.

    Recognized by the IRS since April 1964.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  6. Is it in good standing with state regulators? Passed.

    Not on California's list of charities barred from soliciting. Other states are not yet checked.

    Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 7, 2026.

Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.