The Crisis Center of Tampa Bay Inc
Public records show a registered, tax-exempt organization in good standing.
What it says it does
THE MISSION OF THE CRISIS CENTER OF TAMPA BAY (THE CRISIS CENTER, OR "AGENCY") IS TO ENSURE THAT NO ONE IN OUR COMMUNITY HAS TO FACE CRISIS ALONE.
- Income
- $28.1 million
- Spending
- $28.2 million
- Spent on programs
- 86%
- Reserves
- 1.6 months of spending
- Largest source of income
- government grants, 56%
- Employees
- 513
- Volunteers
- 89
- Highest pay
- $236,873, president & ceo
Source: Form 990 for the year ending September 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Financial health
Fair: 58 out of 100. Higher than 35% of charities in its peer group (mental health, $10m to $100m).
Reserves
10 of 35Spendable reserves would cover 1.6 months of spending.
Debt
10 of 20It owes 34% of what it owns.
Living within its means
8 of 15Spending exceeded income by 0% of income.
Income trend
15 of 15Income rose 13% on the year before.
Spending floor
15 of 1586% of spending went to programs and raising each dollar of donations cost 6 cents.
Source: Form 990 for the year ending September 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Governance
Strong: 100 out of 100. Higher than 37% of charities in its peer group (mental health, $10m to $100m).
Independent board
25 of 2525 of 25 voting board members are independent.
Conflict of interest policy
15 of 15Has a written conflict of interest policy.
Whistleblower policy
8 of 8Has a written whistleblower policy.
Record keeping policy
7 of 7Has a written policy on keeping and destroying records.
Board minutes
5 of 5Keeps minutes of board meetings.
Board sees the tax return
10 of 10Gave the board a copy of this return before filing it.
Pay set independently
5 of 5Sets its chief executive's pay through independent review and comparison.
Independent check of accounts
15 of 15Its accounts were audited by an independent accountant.
No reported misuse
10 of 10Reports no diversion of assets, excess benefits or loans to insiders.
Source: Form 990 for the year ending September 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Impact evidence
Describes programs. Its tax return describes what it does but we have found no measurable results in it.
Programs described in its return (4)
- $10.7 million spent. TRANSCARE WAS ORIGINALLY ESTABLISHED TO PROVIDE BAKER ACT TRANSPORTS AS AN ALTERNATIVE TO TRANSPORTING INDIVIDUALS EXPERIENCING A BEHAVIORAL HEALTH CRISIS VIA LAW ENFORCEMENT. SERVICES EXPANDED TO INCLUDE 911 BASIC LIFE SUPPORT AND ADVANCED LIFE SUPPORT INTER-FACILITY TRANSPORTS TO LESSEN THE BURDEN ON OTHER 911 SERVICES THROUGHOUT OUR COMMUNITY. ADDITIONALLY, TRANSCARE RUNS A COMMUNITY PARAMEDICINE PROGRAM, WHERE PARAMEDICS PROVIDE MEDICALLY ASSISTED TREATMENT TO INDIVIDUALS STRUGGLING WITH SUBSTANCE ABUSE WHILE THEY WORK TO GET THEM SET-UP WITH ONGOING IN-PATIENT OR OUT-PATIENT SERVICES. (SEE SCHEDULE O).LAST YEAR, TRANSCARE PROVIDED BEHAVIORAL HEALTH TRANSPORTS TO 7,660 INDIVIDUALS, WITH AN ADDITIONAL 27,992 RECEIVING MEDICAL TRANSPORTATION FOR BASIC OR ADVANCED LIFE SUPPORT SERVICES. TRANSCARE STAFF CONTINUE TO GO ABOVE AND BEYOND WHEN PROVIDING PATIENT CARE THROUGHOUT OUR COMMUNITY. RECENTLY, OUR COMMUNITY PARAMEDICINE TEAM WORKED ALONGSIDE OUR RECOVERY NAVIGATION TEAM TO PROVIDE SUPPORT TO TYLER. TYLER'S GIRLFRIEND CALLED 988 SEEKING HELP FOR HIM. HE WAS STRUGGLING WITH A SEVERE FENTANYL ADDICTION AND NEEDED SUPPORT. THANKFULLY, THE INTERVENTION SPECIALIST WHO ANSWERED THE CALL WAS ABLE TO CONNECT THEM TO THE RECOVERY NAVIGATION TEAM IMMEDIATELY. TYLER HAD STRUGGLED WITH ADDICTION FOR YEARS AND WAS CURRENTLY ON PROBATION AND FACING PRISON TIME. HIS LAWYER WAS ABLE TO PETITION FOR TYLER TO AVOID JAIL TIME SINCE HE WAS WORKING TO GET INTO TREATMENT. THE PEER RECOVERY NAVIGATOR WHO CONNECTED WITH TYLER WAS ALSO ABLE TO TAP INTO THE CRISIS CENTER'S COMMUNITY PARAMEDICINE PROGRAM TO BEGIN PROVIDING MEDICALLY ASSISTED TREATMENT. TOGETHER, THEY WORKED TO GET TYLER ENROLLED IN OUTPATIENT SERVICES AT COVE BEHAVIORAL HEALTH WITHIN A FEW DAYS. WHEN MEETING AT HIS HOME TO DISCUSS AN ONGOING RECOVERY PLAN, TYLER EXPERIENCED AN EMOTIONAL CRISIS AND THE TEAM WAS ABLE TO PROVIDE PSYCHOLOGICAL FIRST AID TO DE-ESCALATE THE SITUATION. TYLER CONTINUED TO STRUGGLE FOR A FEW WEEKS BEFORE FINALLY COMMITTING TO HIS OUTPATIENT PROGRAM AND MEDICATION REGIMEN. TODAY, HE IS BACK IN SCHOOL, ATTENDING INTENSIVE OUTPATIENT GROUPS, AND IS OPTIMISTIC FOR HIS FUTURE.
- $5.5 million spent. THE GATEWAY CONTACT CENTER OFFERS A COLLABORATIVE APPROACH TO ADDRESSING COMMUNITY HEALTH AND HUMAN SERVICES ISSUES IN TAMPA BAY. THE GATEWAY INCLUDES THE 211 CALL CENTER, WHERE CLIENTS RECEIVE IMMEDIATE INFORMATION AND REFERRALS FOR SOCIAL SERVICES; THE 988 SUICIDE & CRISIS LIFELINE; THE STATEWIDE RAPE CRISIS HOTLINE; THE NCADI STATEWIDE SUBSTANCE MISUSE HOTLINE; THE STATEWIDE FLORIDA VETERANS SUPPORT LINE; AND THE FIRST RESPONDER HOPE LINE. STAFF ARE AVAILABLE 24/7 TO PROVIDE EMOTIONAL SUPPORT AND LINKAGES TO RESOURCES BOTH WITHIN THE CRISIS CENTER AND THROUGH COMMUNITY PARTNERS. (SEE SCHEDULE O).THE GATEWAY CONTACT CENTER ANSWERED 106,572 CALLS LAST YEAR. OVER 5,330 SUICIDE PREVENTION ASSESSMENTS WERE PROVIDED TO INDIVIDUALS WHO CALLED THE 988 SUICIDE & CRISIS LIFELINE. THE FLORIDA VETERANS SUPPORT LINE RESPONDED TO 14,051 REQUESTS FOR HELP FROM VETERANS AND THEIR LOVED ONES, AND PROVIDED ONGOING CARE COORDINATION TO 4,844 INDIVIDUALS.ONE INDIVIDUAL WHO WAS HELPED THROUGH THE CONTACT CENTER WAS JUSTIN. WHEN JUSTIN, A U.S. ARMY VETERAN, CALLED THE FLORIDA VETERAN SUPPORT LINE, HE WAS WORRIED AND OVERWHELMED. HIS BROTHER'S HEALTH HAD BEEN DECLINING, AND HE URGENTLY NEEDED HOME HEALTH SERVICES. HE REACHED OUT LOOKING FOR GUIDANCE BUT WASN'T EXPECTING MUCH SUPPORT. AN INTERVENTION SPECIALIST ANSWERED THE CALL AND REASSURED HIM THAT HIS CONCERNS WERE VALID AND OFFERED TO CONNECT JUSTIN WITH A VETERAN CARE COORDINATOR FOR FOLLOW-UP. WHEN THE VETERAN CARE COORDINATOR CALLED JUSTIN, THEY NOT ONLY IDENTIFIED PROGRAMS IN HIS AREA THAT COULD EVALUATE HIS BROTHER'S NEEDS AND PROVIDE THE NECESSARY MEDICAL DOCUMENTATION BUT ALSO REMAINED ON THE LINE TO SUPPORT HIM WHILE HE SCHEDULED THE APPOINTMENT. THE VERY NEXT DAY, THE CARE COORDINATOR FOLLOWED UP AGAIN TO CHECK ON PROGRESS. JUSTIN SHARED HOW RELIEVED AND GRATEFUL HE WAS.
- $2.1 million spent. THE CORBETT TRAUMA CENTER CONSISTS OF SEXUAL ASSAULT SERVICES AND TRAUMA COUNSELING. AS THE CERTIFIED RAPE CRISIS CENTER FOR HILLSBOROUGH COUNTY, ANY INDIVIDUAL 13 YEARS AND OLDER WHO SEEKS SUPPORT FOLLOWING A SEXUAL ASSAULT IS BROUGHT TO ONE OF OUR CLINICS TO RECEIVE ONE-ON-ONE SERVICES. WE ARE THE ALTERNATIVE TO A HOSPITAL EMERGENCY ROOM, WITH CLIENTS IMMEDIATELY BEING GREETED BY A SEXUAL ASSAULT NURSE EXAMINER AND A VICTIM ADVOCATE. THESE STAFF MEMBERS COLLECT EVIDENCE FOR THE RAPE KIT WHILE ALSO PROVIDING EMOTIONAL SUPPORT AND ONGOING ADVOCACY AS CLIENTS BEGIN TO HEAL FROM THEIR TRAUMA AND MOVE THEIR CASES THROUGH THE COURT SYSTEM. (SEE SCHEDULE O). MANY INDIVIDUALS THROUGHOUT OUR COMMUNITY SEEK OUR SERVICES FOLLOWING A SIGNIFICANT LIFE EVENT. DUE TO THIS, THE CRISIS CENTER OFFERS EVIDENCE-BASED TRAUMA COUNSELING SERVICES. LICENSED MENTAL HEALTH CLINICIANS PROVIDE THERAPY SERVICES TO CLIENTS OF ALL AGES. COUNSELING SERVICES ARE AVAILABLE IN FOUR LOCATIONS IN HILLSBOROUGH COUNTY, AS WELL AS VIA TELETHERAPY TO CLIENTS 13 YEARS AND OLDER. THE SEXUAL ASSAULT SERVICES TEAM PROVIDED 270 FORENSIC EXAMS, AND ADVOCACY AND SUPPORT TO AN ADDITIONAL 520 CLIENTS LAST YEAR. THE TRAUMA COUNSELING TEAM PROVIDED 7,132 COUNSELING SESSIONS. A TOTAL OF 430 CLIENTS WERE SERVED, WITH 148 OF THESE INDIVIDUALS BEING KIDS.SKYE NEEDED SEXUAL ASSAULT SERVICES FOLLOWING A NIGHT OUT WITH FRIENDS. SHE FIRST WENT TO A HOSPITAL EMERGENCY ROOM FOR HELP BEFORE BEING REFERRED TO THE CRISIS CENTER OF TAMPA BAY. BY THE TIME SHE ARRIVED AT THE DOOR AND WAS GREETED BY HER ADVOCATE AND NURSE, SHE WAS SHAKING WITH ANXIETY. SKYE SHARED THAT SHE WAS ESPECIALLY ANXIOUS FOR HER PARENTS TO FIND OUT ABOUT THE ASSAULT. THE ADVOCATE AND NURSE PROVIDED SUPPORT AND EDUCATION ON HER RIGHTS AS A CLIENT TO KEEP THE ASSAULT TO HERSELF. WITH THE EXAM BEING FREE, INSURANCE INFORMATION WOULDN'T BE SENT TO HER PARENTS EITHER. AS PART OF HER TREATMENT, SKYE CHOSE TO RECEIVE SEXUALLY TRANSMITTED DISEASE PREVENTION MEDICATION. SHE WAS WORRIED FOR THE INJECTION, BUT THE ADVOCATE HELD HER HAND AND REASSURED HER THROUGHOUT THE ENTIRE PROCESS. AFTER THE EXAM, SKYE CHOSE TO CONTINUE SERVICES AND WAS ALSO CONNECTED TO THE ON-CAMPUS SEXUAL ASSAULT SERVICES TEAM. WHEN HER SERVICES WITH THE CRISIS CENTER CONCLUDED, SHE STATED HOW APPRECIATIVE SHE WAS TO HAVE BEEN SUPPORTED BY SUCH A CALM, SWEET AND KIND TEAM THROUGHOUT THE ENTIRE PROCESS.
- $5.9 million spent. THE SUCCESS 4 KIDS & FAMILIES DIVISION PROVIDES SUPPORT AND SERVICES FOR INDIVIDUALS AND FAMILIES COPING WITH BEHAVIORAL, EMOTIONAL, OR MENTAL HEALTH CHALLENGES. OUR WIDE RANGE OF SERVICES LEND A HELPING HAND TO FAMILIES, CHILDREN, YOUTH, AND YOUNG ADULTS IN HILLSBOROUGH COUNTY. THESE SERVICES ARE PROVIDED THROUGH SEVERAL PROGRAMS: SUCCESSFUL KIDS, SUCCESSFUL PARENTS, SUCCESSFUL FAMILIES, HEALTHY TRANSITIONS, MULTI-SYSTEMIC THERAPY, SUCCESSFUL STUDENTS, YOUTH EXPERIENCING SUCCESS, HILLSBOROUGH HIPPY PARENT INVOLVEMENT PROJECT, AND SUCCESSFUL CONNECTIONS. THE SUCCESS 4 KIDS & FAMILIES TEAM SERVED 859 CLIENTS THROUGHOUT ALL OF THEIR PROGRAMS. THEY RECEIVED OVER 1,670 REFERRALS FOR SERVICES AND PROVIDED 17,750 VISITS TO THEIR CLIENTS AND THEIR FAMILIES THROUGHOUT THE YEAR. KAYLA WAS SUPPORTED THROUGH THE YES (YOUTH EXPERIENCING SUCCESS) PROGRAM WHEN SHE WAS 16 YEARS OLD. AFTER GROWING UP IN A HOME THAT WAS AFFECTED BY DOMESTIC VIOLENCE, SHE STRUGGLED WITH DEPRESSION AND ANXIETY BEFORE BEING ARRESTED FOR A BATTERY CHARGE. JUVENILE MENTAL HEALTH COURT REFERRED HER TO THE YES PROGRAM. KAYLA BEGAN TO REGULARLY MEET WITH HER THERAPIST AND WAS INITIALLY VERY RESERVED AND WITHDRAWN. AFTER BUILDING A RAPPORT WITH HER THERAPIST, SHE WAS MORE ENGAGED IN SESSIONS WHICH LED TO IMPROVEMENTS IN HER EMOTIONAL REGULATION AND HER PERFORMANCE IN SCHOOL. KAYLA EVEN DEVELOPED NEW CREATIVE OUTLETS BY DESIGNING CLOTHES AND CREATING NAIL ART, WHICH SUPPORTED HER SELF-EXPRESSION, CONFIDENCE AND GROWING SENSE OF IDENTITY. THROUGH CONSISTENT PARTICIPATION IN INDIVIDUAL COUNSELING AND FAMILY THERAPY WITH YES, KAYLA AND HER FAMILY ARE REBUILDING TRUST, IMPROVING COMMUNICATION, AND STRENGTHENING THEIR RELATIONSHIP. KAYLA CONTINUES TO SHOW GROWTH IN MANAGING HER MOOD, REFRAMING NEGATIVE THOUGHTS, AND INCREASING SOCIAL CONNECTIONS THANKS TO HER PARTICIPATING IN THE YES PROGRAM.
Source: Form 990 for the year ending September 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Legitimacy checks
Is it registered with the IRS? Passed.
Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
Has the IRS revoked its tax-exempt status? Passed.
Not on the IRS automatic revocation list.
Source: Automatic revocation of exemption list, Internal Revenue Service, file dated October 13, 2026.
Are donations tax-deductible? Passed.
On the IRS list of organizations eligible to receive tax-deductible contributions.
Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated October 13, 2026.
Is it keeping up with its IRS filings? Passed.
Most recent return on file covers the year ending September 2025.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
How long has it been tax-exempt? Passed.
Recognized by the IRS since September 1980.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
Is it in good standing with state regulators? Passed.
Not on California's list of charities barred from soliciting. Other states are not yet checked.
Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 21, 2026.
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