Family Lifeline
Public records show a registered, tax-exempt organization in good standing.
What it says it does
FAMILY LIFELINE PARTNERS WITH FAMILIES AND INDIVIDUALS, DELIVERING INTENSIVE HOME AND COMMUNITY-BASED SERVICES TO ACHIEVE AN EQUITABLE, RESILIENT COMMUNITY WHERE FAMILIES AND INDIVIDUALS ARE CONNECTED, SAFE, AND LIVING A HEALTHY, MEANINGFUL LIFE. WE ARE COMMITTED TO OUR SERVICES BEING: EQUITABLE AND INCLUSIVE BELIEVING IN THE FAIR TREATMENT, ACCESS, OPPORTUNITY AND ADVANCEMENT OF ALL PEOPLE. PERSON-CENTERED ENSURING THAT PEOPLES VALUES AND PREFERENCES ARE AT THE CENTER OF PLANNING CARE. STRENGTHS-BASED BUILDING ON THE RESILIENCE AND POTENTIAL FOR GROWTH AND DEVELOPMENT INHERENT IN ALL INDIVIDUALS. TRAUMA INFORMED RECOGNIZING THE PERVASIVE NATURE OF TRAUMA AND PROMOTES AN ENVIRONMENT OF HEALING AND RECOVERY WITH THE PRIMARY GOAL OF NOT RE- TRAUMATIZING. OUTCOME DRIVEN USING RESULTS TO INFORM PROGRAMMING, ENSURE FIDELITY TO EVIDENCE-BASED MODELS, GUIDE STRATEGIC DIRECTION OF THE ORGANIZATION AND SUPPORT ADVOCACY EFFORTS.
- Income
- $3.8 million
- Spending
- $3.4 million
- Spent on programs
- 82%
- Reserves
- 7.2 months of spending
- Largest source of income
- donations and private grants, 49%
- Employees
- 83
- Volunteers
- 100
- Highest pay
- $53,150, ceo & pres
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Financial health
Strong: 93 out of 100. Higher than 80% of charities in its peer group (human services, $1m to $10m).
Reserves
28 of 35Spendable reserves would cover 7.2 months of spending.
Debt
20 of 20It owes 8% of what it owns.
Living within its means
15 of 15Income exceeded spending by 12% of income.
Income trend
15 of 15Income rose 44% on the year before.
Spending floor
15 of 1582% of spending went to programs and raising each dollar of donations cost 5 cents.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Governance
Strong: 100 out of 100. Higher than 65% of charities in its peer group (human services, $1m to $10m).
Independent board
25 of 2523 of 23 voting board members are independent.
Conflict of interest policy
15 of 15Has a written conflict of interest policy.
Whistleblower policy
8 of 8Has a written whistleblower policy.
Record keeping policy
7 of 7Has a written policy on keeping and destroying records.
Board minutes
5 of 5Keeps minutes of board meetings.
Board sees the tax return
10 of 10Gave the board a copy of this return before filing it.
Pay set independently
5 of 5Sets its chief executive's pay through independent review and comparison.
Independent check of accounts
15 of 15Its accounts were audited by an independent accountant.
No reported misuse
10 of 10Reports no diversion of assets, excess benefits or loans to insiders.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Impact evidence
Describes programs. Its tax return describes what it does but we have found no measurable results in it.
Programs described in its return (2)
- $1.8 million spent. EARLY CHILDHOOD PROGRAMS (GROWING WELL) FAMILY LIFELINES GROWING WELL PROGRAMMING PROVIDES INTENSIVE HOME VISITATION SERVICES TO SUPPORT EXPECTING FAMILIES AND FAMILIES WITH YOUNG CHILDREN LIVING IN THE GREATER RICHMOND AND PETERSBURG AREAS. SERVICES ARE FREE, VOLUNTARY, AND AVAILABLE UNTIL CHILDREN REACH SCHOOL AGE (ASTHMA CASE MANAGEMENT SERVICES ARE ALSO AVAILABLE FOR CHILDREN UP TO AGE 18). WE OFFER THREE HOME VISITING MODELS - HEALTHY FAMILIES, PARENTS AS TEACHERS (PAT), AND CHILDRENS HEALTH INVOLVING PARENTS (CHIP). AT THE CORE OF ALL THREE MODELS IS THE HOME VISIT. VISITS ARE PROVIDED 2 TO 4 TIMES PER MONTH, LAST APPROXIMATELY AN HOUR, AND TYPICALLY OCCUR IN A FAMILYS HOME. VISITS ARE PLANNED USING AN EVIDENCE-BASED CURRICULUM AND FOCUS ON FAMILY WELL-BEING, HEALTHY PARENT-CHILD INTERACTIONS, DEVELOPMENT-CENTERED PARENTING, AND PROTECTIVE FACTORS. HOME VISITATION SERVICES INCLUDE ONE-ON-ONE COACHING, EDUCATION, CASE MANAGEMENT/CARE COORDINATION, HEALTH SUPERVISION, COUNSELING AND BEHAVIORAL HEALTH SUPPORT, SCREENING AND ASSESSMENTS, SERVICE PLANNING AND GOAL SETTING, AS WELL AS CONNECTIONS TO RESOURCES. RESEARCH SHOWS THAT EARLY CHILDHOOD EXPERIENCES, BOTH POSITIVE AND NEGATIVE, HAVE A DIRECT IMPACT ON HEALTH, DEVELOPMENT, AND LIFELONG LEARNING. OUR EARLY CHILDHOOD PROGRAMS WORK TO PREVENT ADVERSE CHILDHOOD EXPERIENCES BY INCREASING FAMILY RESILIENCE AND BUILDING ON PROTECTIVE FACTORS. OUR PREMISE IS STRAIGHT-FORWARD, STRENGTHENING FAMILIES PROVIDES A FOUNDATION FOR SUCCESS, TWO GENERATIONS AT A TIME. WE WORK IN PARTNERSHIP WITH FAMILIES TO INCREASE OVERALL WELL-BEING, ACHIEVE STABILITY, AND ENSURE THAT THEIR CHILDREN ARE HEALTHY, SAFE AND READY TO SUCCEED IN SCHOOL, WORK, AND LIFE. GOALS OF OUR GROWING WELL PROGRAMS ARE: IMPROVING MATERNAL HEALTH AND BIRTH OUTCOMES OPTIMIZING HEALTHY, AGE APPROPRIATE CHILD GROWTH AND DEVELOPMENT STRENGTHENING POSITIVE PARENTING KNOWLEDGE AND BEHAVIOR PREVENTING CHILDHOOD INJURIES AND CASES OF ABUSE AND NEGLECT PROMOTING FAMILY FUNCTIONING AND OVERALL WELL-BEING IMPROVING LIFE COURSE OUTCOMES TWO GENERATIONS AT A TIME IN FISCAL YEAR 2023-2024, OUR GROWING WELL PROGRAMS EXPERIENCED GREAT SUCCESS: SERVED 265 FAMILIES, WHICH INCLUDED 282 CAREGIVERS AND 317 CHILDREN PROVIDED 3,230 INTENSIVE IN-HOME AND 238 VIRTUAL VISITS 99% OF PARTICIPATING FAMILIES REMAINED FREE OF CHILD ABUSE AND NEGLECT 96% OF PARTICIPATING CHILDREN HAD A PRIMARY PROVIDER FOR SICK, ROUTINE, AND PREVENTIVE CARE 99% OF PARTICIPATING CHILDREN WERE UP-TO-DATE WITH ALL DOCTOR RECOMMENDED IMMUNIZATIONS 96% OF PARTICIPATING CHILDREN WERE REGULARLY SCREENED FOR DEVELOPMENTAL MILESTONES AND POSSIBLE DELAYS EARLY CHILDHOOD PROGRAMS (GROWING WELL) FAMILY LIFELINES GROWING WELL PROGRAMMING PROVIDES INTENSIVE HOME VISITATION SERVICES TO SUPPORT EXPECTING FAMILIES AND FAMILIES WITH YOUNG CHILDREN LIVING IN THE GREATER RICHMOND AND PETERSBURG AREAS. SERVICES ARE FREE, VOLUNTARY, AND AVAILABLE UNTIL CHILDREN REACH SCHOOL AGE (ASTHMA CASE MANAGEMENT SERVICES ARE ALSO AVAILABLE FOR CHILDREN UP TO AGE 18). WE OFFER THREE HOME VISITING MODELS - HEALTHY FAMILIES, PARENTS AS TEACHERS (PAT), AND CHILDRENS HEALTH INVOLVING PARENTS (CHIP). AT THE CORE OF ALL THREE MODELS IS THE HOME VISIT. VISITS ARE PROVIDED 2 TO 4 TIMES PER MONTH, LAST APPROXIMATELY AN HOUR, AND TYPICALLY OCCUR IN A FAMILYS HOME. VISITS ARE PLANNED USING AN EVIDENCE-BASED CURRICULUM AND FOCUS ON FAMILY WELL-BEING, HEALTHY PARENT-CHILD INTERACTIONS, DEVELOPMENT-CENTERED PARENTING, AND PROTECTIVE FACTORS. HOME VISITATION SERVICES INCLUDE ONE-ON-ONE COACHING, EDUCATION, CASE MANAGEMENT/CARE COORDINATION, HEALTH SUPERVISION, COUNSELING AND BEHAVIORAL HEALTH SUPPORT, SCREENING AND ASSESSMENTS, SERVICE PLANNING AND GOAL SETTING, AS WELL AS CONNECTIONS TO RESOURCES. RESEARCH SHOWS THAT EARLY CHILDHOOD EXPERIENCES, BOTH POSITIVE AND NEGATIVE, HAVE A DIRECT IMPACT ON HEALTH, DEVELOPMENT, AND LIFELONG LEARNING. OUR EARLY CHILDHOOD PROGRAMS WORK TO PREVENT ADVERSE CHILDHOOD EXPERIENCES BY INCREASING FAMILY RESILIENCE AND BUILDING ON PROTECTIVE FACTORS. OUR PREMISE IS STRAIGHT-FORWARD, STRENGTHENING FAMILIES PROVIDES A FOUNDATION FOR SUCCESS, TWO GENERATIONS AT A TIME. WE WORK IN PARTNERSHIP WITH FAMILIES TO INCREASE OVERALL WELL-BEING, ACHIEVE STABILITY, AND ENSURE THAT THEIR CHILDREN ARE HEALTHY, SAFE AND READY TO SUCCEED IN SCHOOL, WORK, AND LIFE. GOALS OF OUR GROWING WELL PROGRAMS ARE: IMPROVING MATERNAL HEALTH AND BIRTH OUTCOMES OPTIMIZING HEALTHY, AGE APPROPRIATE CHILD GROWTH AND DEVELOPMENT STRENGTHENING POSITIVE PARENTING KNOWLEDGE AND BEHAVIOR PREVENTING CHILDHOOD INJURIES AND CASES OF ABUSE AND NEGLECT PROMOTING FAMILY FUNCTIONING AND OVERALL WELL-BEING IMPROVING LIFE COURSE OUTCOMES TWO GENERATIONS AT A TIME IN FISCAL YEAR 2023-2024, OUR GROWING WELL PROGRAMS EXPERIENCED GREAT SUCCESS: SERVED 265 FAMILIES, WHICH INCLUDED 282 CAREGIVERS AND 317 CHILDREN PROVIDED 3,230 INTENSIVE IN-HOME AND 238 VIRTUAL VISITS 99% OF PARTICIPATING FAMILIES REMAINED FREE OF CHILD ABUSE AND NEGLECT 96% OF PARTICIPATING CHILDREN HAD A PRIMARY PROVIDER FOR SICK, ROUTINE, AND PREVENTIVE CARE 99% OF PARTICIPATING CHILDREN WERE UP-TO-DATE WITH ALL DOCTOR RECOMMENDED IMMUNIZATIONS 96% OF PARTICIPATING CHILDREN WERE REGULARLY SCREENED FOR DEVELOPMENTAL MILESTONES AND POSSIBLE DELAYS
- $990,203 spent. LONG-TERM SUPPORT SERVICES (LIVING WELL) FAMILY LIFELINES LIVING WELL PROGRAMMING PROVIDES INTENSIVE, HOME-BASED CARE TO SUPPORT OLDER ADULTS, PEOPLE WITH DISABILITIES, AND FAMILY CAREGIVERS LIVING IN THE METRO RICHMOND AREA. WE STRIVE TO HELP INDIVIDUALS REMAIN LIVING WELL IN COMMUNITY SETTINGS OF THEIR CHOOSING WHERE THEY FEEL SAFE, CONNECTED, HEALTHY, AND ENGAGED. OUR LONG-TERM SUPPORT SERVICES ARE PERSON-CENTERED, TRAUMA INFORMED, AND INDIVIDUALIZED TO EACH CLIENTS NEEDS. SERVICE OPTIONS INCLUDE: HOME CARE, NURSE CONSULTATION/ HEALTH SUPERVISION, VISITING VOLUNTEERS, OR ANY COMBINATION OF THESE. AT EACH CONNECTION POINT, FAMILY LIFELINE OFFERS HONORING CHOICES (A MAJOR INITIATIVE TO BUILD SYSTEMIC CHANGE, ADVOCACY, AND EDUCATION AROUND ADVANCED CARE PLANNING) AND COUNSELING. WE ALSO PARTICIPATE IN NO WRONG DOOR (A VIRTUAL SYSTEM AND STATEWIDE NETWORK OF SHARED RESOURCES DESIGNED TO STREAMLINE ACCESS TO LONG TERM SERVICES AND SUPPORTS CONNECTING INDIVIDUALS, PROVIDERS, AND COMMUNITIES ACROSS VIRGINIA) AS A MEANS TO CONNECT OUR FAMILIES WITH THE SERVICES THEY NEED. RESEARCH SHOWS THAT SOCIAL ISOLATION, FRAILTY AND CHRONIC HEALTH CONDITIONS INCREASE SHARPLY WITH AGE. AS THE POPULATION AGES, MORE AND MORE INDIVIDUALS WILL FIND IT DIFFICULT TO CARRY OUT THE EVERYDAY TASKS NECESSARY TO AGE-IN-PLACE AND REMAIN SAFELY AT HOME. OUR GOAL IS TO SUPPORT INDIVIDUALS AND FAMILIES TO REMAIN SOCIALLY ENGAGED WHILE MAINTAINING THEIR HEALTH, SAFETY, AND DIGNITY. GOALS OF OUR LIVING WELL PROGRAMS ARE: PROMOTING HEALTH AND WELLNESS IN THE COMFORT AND SAFETY OF HOME PREVENTING PREMATURE PLACEMENT IN LONG-TERM CARE FACILITIES FACILITATING SOCIAL CONNECTEDNESS AND COMMUNITY ENGAGEMENT RELIEVING THE STRESS AND ROLE-STRAIN ASSOCIATED WITH CAREGIVING IMPROVING LIFE COURSE OUTCOMES -- TWO GENERATIONS AT A TIME IN FISCAL YEAR 2024-2025, OUR LIVING WELL PROGRAMS EXPERIENCED GREAT SUCCESS: SERVED 106 FAMILIES VISITING VOLUNTEERS PROVIDED 709 HOURS OF THEIR TIME HOME CARE PARTICIPANTS SPENT 9,014 ADDITIONAL DAYS IN THEIR OWN HOMES, RATHER THAN A COSTLY FACILITY BY DELAYING PLACEMENT IN MEDICAID-FUNDED INSTITUTIONAL CARE, THE NET SAVINGS TOTALED 729,864 100% OF HOME CARE PARTICIPANTS REMAINED FREE OF FALLS AND FALL-RELATED INJURIES WHILE IN OUR CARE 82% OF SURVEYED CAREGIVERS REPORTED HOME CARE SERVICES AND SUPPORTS HELPED REDUCE THEIR STRESS LEVEL 100% OF SURVEYED PARTICIPANTS REPORTED THAT THEY FEEL LESS LONELY AND MORE SOCIALLY CONNECTED, SINCE STARTING SERVICES LONG-TERM SUPPORT SERVICES (LIVING WELL) FAMILY LIFELINES LIVING WELL PROGRAMMING PROVIDES INTENSIVE, HOME-BASED CARE TO SUPPORT OLDER ADULTS, PEOPLE WITH DISABILITIES, AND FAMILY CAREGIVERS LIVING IN THE METRO RICHMOND AREA. WE STRIVE TO HELP INDIVIDUALS REMAIN LIVING WELL IN COMMUNITY SETTINGS OF THEIR CHOOSING WHERE THEY FEEL SAFE, CONNECTED, HEALTHY, AND ENGAGED. OUR LONG-TERM SUPPORT SERVICES ARE PERSON-CENTERED, TRAUMA INFORMED, AND INDIVIDUALIZED TO EACH CLIENTS NEEDS. SERVICE OPTIONS INCLUDE: HOME CARE, NURSE CONSULTATION/ HEALTH SUPERVISION, VISITING VOLUNTEERS, OR ANY COMBINATION OF THESE. AT EACH CONNECTION POINT, FAMILY LIFELINE OFFERS HONORING CHOICES (A MAJOR INITIATIVE TO BUILD SYSTEMIC CHANGE, ADVOCACY, AND EDUCATION AROUND ADVANCED CARE PLANNING) AND COUNSELING. WE ALSO PARTICIPATE IN NO WRONG DOOR (A VIRTUAL SYSTEM AND STATEWIDE NETWORK OF SHARED RESOURCES DESIGNED TO STREAMLINE ACCESS TO LONG TERM SERVICES AND SUPPORTS CONNECTING INDIVIDUALS, PROVIDERS, AND COMMUNITIES ACROSS VIRGINIA) AS A MEANS TO CONNECT OUR FAMILIES WITH THE SERVICES THEY NEED. RESEARCH SHOWS THAT SOCIAL ISOLATION, FRAILTY AND CHRONIC HEALTH CONDITIONS INCREASE SHARPLY WITH AGE. AS THE POPULATION AGES, MORE AND MORE INDIVIDUALS WILL FIND IT DIFFICULT TO CARRY OUT THE EVERYDAY TASKS NECESSARY TO AGE-IN-PLACE AND REMAIN SAFELY AT HOME. OUR GOAL IS TO SUPPORT INDIVIDUALS AND FAMILIES TO REMAIN SOCIALLY ENGAGED WHILE MAINTAINING THEIR HEALTH, SAFETY, AND DIGNITY. GOALS OF OUR LIVING WELL PROGRAMS ARE: PROMOTING HEALTH AND WELLNESS IN THE COMFORT AND SAFETY OF HOME PREVENTING PREMATURE PLACEMENT IN LONG-TERM CARE FACILITIES FACILITATING SOCIAL CONNECTEDNESS AND COMMUNITY ENGAGEMENT RELIEVING THE STRESS AND ROLE-STRAIN ASSOCIATED WITH CAREGIVING IMPROVING LIFE COURSE OUTCOMES -- TWO GENERATIONS AT A TIME IN FISCAL YEAR 2024-2025, OUR LIVING WELL PROGRAMS EXPERIENCED GREAT SUCCESS: SERVED 106 FAMILIES VISITING VOLUNTEERS PROVIDED 709 HOURS OF THEIR TIME HOME CARE PARTICIPANTS SPENT 9,014 ADDITIONAL DAYS IN THEIR OWN HOMES, RATHER THAN A COSTLY FACILITY BY DELAYING PLACEMENT IN MEDICAID-FUNDED INSTITUTIONAL CARE, THE NET SAVINGS TOTALED 729,864 100% OF HOME CARE PARTICIPANTS REMAINED FREE OF FALLS AND FALL-RELATED INJURIES WHILE IN OUR CARE 82% OF SURVEYED CAREGIVERS REPORTED HOME CARE SERVICES AND SUPPORTS HELPED REDUCE THEIR STRESS LEVEL 100% OF SURVEYED PARTICIPANTS REPORTED THAT THEY FEEL LESS LONELY AND MORE SOCIALLY CONNECTED, SINCE STARTING SERVICES
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Legitimacy checks
Is it registered with the IRS? Passed.
Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
Has the IRS revoked its tax-exempt status? Passed.
Not on the IRS automatic revocation list.
Source: Automatic revocation of exemption list, Internal Revenue Service, file dated October 13, 2026.
Are donations tax-deductible? Passed.
On the IRS list of organizations eligible to receive tax-deductible contributions.
Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated October 13, 2026.
Is it keeping up with its IRS filings? Passed.
Most recent return on file covers the year ending June 2025.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
How long has it been tax-exempt? Passed.
Recognized by the IRS since November 1963.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
Is it in good standing with state regulators? Passed.
Not on California's list of charities barred from soliciting. Other states are not yet checked.
Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 21, 2026.
Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.