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Child & Family Services of Eastern Virginia Inc

EIN 54-0674774 · Norfolk, VA

Public records show a registered, tax-exempt organization in good standing.

LegitimacyPassesRegistration and standingFinancial healthFair57 out of 100GovernanceStrong100 out of 100Impact evidenceDescribes programsHow well its results are evidenced

What it says it does

THE UP CENTER HAS PROVIDED A SAFETY NET FOR THE HAMPTON ROADS COMMUNITY FOR 142 YEARS. PRESENTLY, WE IMPACT APPROXIMATELY 10,000 PEOPLE EACH YEAR. OUR MISSION IS TO PARTNER WITH CHILDREN, FAMILIES, AND COMMUNITIES TO IMPROVE LIVES AND OUTCOMES THROUGH INTERVENTION, PREVENTION, AND SUPPORT SERVICES.WE ENVISION A WORLD IN WHICH BOTH SOCIETY AND ITS SYSTEMS ARE CHARACTERIZED BY JUSTICE, FAIRNESS, AND INCLUSIVITY, ALLOWING EVERY INDIVIDUAL TO ENGAGE AND REACH THEIR FULL POTENTIAL. OUR AIM IS FOR A THRIVING AND PROSPEROUS SOCIETY THAT FOSTERS EQUAL ACCESS AND OPPORTUNITIES FOR ALL INDIVIDUALS.

Income
$16.8 million
Spending
$16.7 million
Spent on programs
92%
Reserves
1.4 months of spending
Largest source of income
fees for its services, 71%
Employees
148
Volunteers
185
Highest pay
$243,549, president and ceo

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Financial health

Fair: 57 out of 100. Higher than 39% of charities in its peer group (human services, $10m to $100m).

  • Reserves

    10 of 35

    Spendable reserves would cover 1.4 months of spending.

  • Debt

    5 of 20

    It owes 71% of what it owns.

  • Living within its means

    12 of 15

    Income exceeded spending by 1% of income.

  • Income trend

    15 of 15

    Income rose 1% on the year before.

  • Spending floor

    15 of 15

    92% of spending went to programs and raising each dollar of donations cost 11 cents.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Governance

Strong: 100 out of 100. Higher than 35% of charities in its peer group (human services, $10m to $100m).

  • Independent board

    25 of 25

    16 of 17 voting board members are independent.

  • Conflict of interest policy

    15 of 15

    Has a written conflict of interest policy.

  • Whistleblower policy

    8 of 8

    Has a written whistleblower policy.

  • Record keeping policy

    7 of 7

    Has a written policy on keeping and destroying records.

  • Board minutes

    5 of 5

    Keeps minutes of board meetings.

  • Board sees the tax return

    10 of 10

    Gave the board a copy of this return before filing it.

  • Pay set independently

    5 of 5

    Sets its chief executive's pay through independent review and comparison.

  • Independent check of accounts

    15 of 15

    Its accounts were audited by an independent accountant.

  • No reported misuse

    10 of 10

    Reports no diversion of assets, excess benefits or loans to insiders.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Impact evidence

Describes programs. Its tax return describes what it does but we have found no measurable results in it.

Programs described in its return (3)
  1. $4.5 million spent. AGENCY COUNSELING SERVICES (MENTAL HEALTH, SUD, AND HOUSING & FINANCIAL COUNSELING):THE UP CENTER PROVIDES A COMPREHENSIVE ARRAY OF TRAUMA-INFORMED, EVIDENCE-BASED OUTPATIENT MENTAL HEALTH AND SUBSTANCE USE COUNSELING SERVICES AND PEER RECOVERY SUPPORT TO INDIVIDUALS AND FAMILIES ACROSS SOUTH HAMPTON ROADS. THESE SERVICES ARE DESIGNED TO MEET THE DIVERSE NEEDS OF CHILDREN, ADOLESCENTS, ADULTS, AND FAMILIES, PARTICULARLY PEOPLE WHO ARE UNINSURED OR UNDER-INSURED AND FACING SIGNIFICANT LIFE CHALLENGES. CLIENTS COME TO THE UP CENTER FOR SUPPORT WITH A WIDE RANGE OF CONCERNS, INCLUDING GRIEF AND LOSS, DEPRESSION, ANXIETY, STRAINED RELATIONSHIPS, BEHAVIORAL ISSUES IN CHILDREN AND ADOLESCENTS, SCHOOL AND WORKPLACE DIFFICULTIES, LIFE TRANSITIONS, GENDER IDENTITY, TRAUMA AND ABUSE RECOVERY, INTERPERSONAL VIOLENCE, CHRONIC RELAPSE, PTSD, LEGAL ISSUES TIED TO SUBSTANCE USE, PSYCHIATRIC SYMPTOMS, AND CHRONIC HEALTH CONDITIONS.IN ADDITION TO INDIVIDUALIZED COUNSELING AND RECOVERY SUPPORT, THE UP CENTER OFFERS A VARIETY OF PSYCHOEDUCATIONAL GROUP SESSIONS TO ADDRESS SPECIFIC NEEDS AND FOSTER PEER CONNECTION. THESE INCLUDE ANGER MANAGEMENT, BATTERER'S INTERVENTION FOR INDIVIDUALS WITH A HISTORY OF DOMESTIC OR INTIMATE PARTNER VIOLENCE, FOR CHILDREN'S SAKE FOR CO-PARENTING SUPPORT, SUBSTANCE USE PEER RECOVERY FOR THOSE ENGAGED IN PEER SERVICES, SUBSTANCE USE RECOVERY, A GRIEF AND LOSS SUPPORT GROUP, BECOMING ME, WHICH SUPPORTS LGBTQ+ INDIVIDUALS IN BUILDING CONFIDENCE AND COMMUNITY, NO MATTER WHAT FOR FAMILIES AFFECTED BY SUBSTANCE USE, SOCIAL SKILLS AND AUTISM, AND BLOOM GROUP, WHICH FOCUSES ON BODY IMAGE AND SELF-CONFIDENCE.THE AGENCY ALSO OPERATES THE STEPHEN A. COHEN MILITARY FAMILY CLINIC IN VIRGINIA BEACH, PROVIDING HIGH-QUALITY MENTAL HEALTH CARE TO POST-9/11 VETERANS, ACTIVE DUTY SERVICE MEMBERS, AND THEIR FAMILIES. SERVICES ARE ACCESSIBLE REGARDLESS OF THE A VETERAN'S ROLE IN SERVICE, DISCHARGE STATUS, OR ABILITY TO PAY. IN FISCAL YEAR 2025, THE CLINIC SUPPORTED MORE THAN 664 CLIENTS ACROSS SOUTH HAMPTON ROADS.ACROSS ALL CLINICAL AND PEER SUPPORT TEAMS, THE UP CENTER DELIVERED 12,522 INDIVIDUAL AND FAMILY SESSIONS, 856 GROUP UNITS, AND 4,273 PEER RECOVERY UNITS IN FY 25, REACHING OVER 2,339 CLIENTS WITH OVER 80% REPORTING AN IMPROVEMENT IN FUNCTIONING. THESE EFFORTS ARE FURTHER STRENGTHENED THROUGH THE ORGANIZATION'S CENTER OF EXCELLENCE INITIATIVE, SUPPORTED BY THE BLOCKER FOUNDATION AND BANK OF AMERICA. THIS INITIATIVE IS FOCUSED ON EXPANDING THE REGION'S BEHAVIORAL HEALTH WORKFORCE BY ACCELERATING THE LICENSURE PROCESS FOR BEHAVIORAL HEALTHCARE PROFESSIONALS (BHPS). THROUGH SUPERVISION, EVIDENCE-BASED TRAINING, AND KEY PARTNERSHIPS, THE INITIATIVE SEEKS TO BUILD A STRONGER, MORE QUALIFIED NETWORK OF PROVIDERS THROUGHOUT SOUTH HAMPTON ROADS.IN ADDITION TO ITS BEHAVIORAL HEALTH PROGRAMS, THE UP CENTER OFFERS HOUSING AND FINANCIAL COUNSELING AND EDUCATION TO INDIVIDUALS NEEDING THESE SERVICES. THESE SERVICES INCLUDE FORECLOSURE PREVENTION, EVICTION SUPPORT, PRE- AND POST-PURCHASE COUNSELING FOR HOMEBUYERS (INCLUDING SENIORS), AND PERSONALIZED FINANCIAL EDUCATION. IN 2025, THESE SERVICES REACHED APPROXIMATELY 1,100 INDIVIDUALS, INCLUDING 209 MORTGAGE AND RENTAL CLIENTS. AMONG THOSE WHO COMPLETED COUNSELING, 96% (25 OUT OF 26) EITHER MAINTAINED OR IMPROVED THEIR HOUSING STABILITY, DEMONSTRATING THE PROGRAM'S TANGIBLE IMPACT ON THE FINANCIAL WELL-BEING OF RESIDENTS.
  2. $8.2 million spent. AGENCY SERVICES FOR PEOPLE WITH DISABILITIES:THE UP CENTER'S PROGRAM SERVICES FOR PEOPLE WITH DISABILITIES INCLUDE THE FAMILY LIFE PROGRAM, WHICH SUPPORTS INDIVIDUALS WITH INTELLECTUAL DISABILITIES BY PLACING THEM IN NURTURING HOMES WITH SPECIALLY TRAINED FAMILIES RATHER THAN IN GROUP HOMES OR INSTITUTIONAL SETTINGS. THIS APPROACH PROMOTES GREATER INCLUSION, INDEPENDENCE, AND QUALITY OF LIFE FOR THOSE SERVED. IN ADDITION, THE UP CENTER OPERATES A REPRESENTATIVE PAYEE PROGRAM THAT OFFERS ESSENTIAL FINANCIAL MANAGEMENT SERVICES FOR INDIVIDUALS WITH DISABILITIES WHO CANNOT MANAGE THEIR FINANCES, HELPING ENSURE STABILITY AND PROTECTION FROM FINANCIAL EXPLOITATION.SOME OF THE HIGHLIGHTS IN THIS PROGRAM SERVICE AREA FOR 2025 INCLUDE: SPONSORED HOME SERVICES WERE PROVIDED TO 73 INDIVIDUALS WITH DISABILITIES, ENABLING THEM TO LIVE IN SUPPORTIVE FAMILY ENVIRONMENTS RATHER THAN GROUP HOMES OR INSTITUTIONS. MORE THAN 1,000 INDIVIDUALS WITH DISABILITIES - INCLUDING MANY VETERANS - WERE ABLE TO AVOID INSTITUTIONALIZATION AND ACHIEVE GREATER COMMUNITY STABILITY THROUGH THE UP CENTER'S BILL-PAYING AND FINANCIAL MANAGEMENT SERVICES.
  3. $2.6 million spent. AGENCY SERVICES FOR CHILDREN & FAMILIES:UP CENTER PROGRAMS SERVING CHILDREN AND FAMILIES INCLUDE TEAM UP MENTORING, HEALTHY FAMILIES, PARENTS AS TEACHERS, AND FOSTER CARE SERVICES. THESE PROGRAMS ARE DESIGNED TO PROMOTE STABILITY, STRENGTHEN FAMILY BONDS, AND SUPPORT THE HEALTHY DEVELOPMENT OF CHILDREN AND YOUTH ACROSS SOUTH HAMPTON ROADS. ACROSS OUR PROGRAMS, THE UP CENTER SUPPORTED 947 CHILDREN.IN 2025, SOME KEY POINTS FROM OUR PROGRAM SERVICES INCLUDE:THE TEAM UP MENTORING PROGRAM MATCHED 247 YOUTH WITH CARING ADULT MENTORS, INCLUDING 42 NEW MENTOR-MENTEE PAIRINGS. THIS INCLUDED 126 YOUTH MATCHED IN THE PROGRAM'S NEW IN-SCHOOL MENTORING PILOT. ADDITIONALLY, THE PROGRAM INVOLVED 26 WAITLIST YOUTH IN COMMUNITY ACTIVITIES AND EVENTS.OUR EARLY CHILDHOOD HOME VISITING PROGRAMS - PARENTS AS TEACHERS AND HEALTHY FAMILIES - PROVIDED PARENTING EDUCATION AND SUPPORT TO 124 HOUSEHOLDS, REACHING A TOTAL OF 261 INDIVIDUALS, INCLUDING 152 CHILDREN. THESE SERVICES PROMOTE CHILD HEALTH, EARLY DEVELOPMENT, AND SCHOOL READINESS. THE PROGRAM ALSO OFFERED DOULA SERVICES TO 19 BIRTHING PERSONS, WITH 75% OF INFANTS CARRIED TO FULL TERM AND 83% OF BIRTHING MOTHERS INITIATING BREASTFEEDING. DAD ENGAGEMENT SERVICES, FUNDED BY ANTHEM HEALTHKEEPERS, REACHED 209 FATHERS AND FATHER FIGURES TO STRENGTHEN THEIR INVOLVEMENT IN PARENTING.THE FOSTER CARE AND ADOPTION PROGRAM SUPPORTED 57 YOUTH IN FY 25. OF THOSE SERVED, 86% MAINTAINED EMOTIONAL STABILITY THROUGHOUT THE YEAR, AND 89% REMAINED IN CONSISTENT PLACEMENTS WITHOUT DISRUPTION.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Legitimacy checks

  1. Is it registered with the IRS? Passed.

    Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  2. Has the IRS revoked its tax-exempt status? Passed.

    Not on the IRS automatic revocation list.

    Source: Automatic revocation of exemption list, Internal Revenue Service, file dated September 30, 2026.

  3. Are donations tax-deductible? Passed.

    On the IRS list of organizations eligible to receive tax-deductible contributions.

    Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated September 10, 2026.

  4. Is it keeping up with its IRS filings? Passed.

    Most recent return on file covers the year ending June 2025.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  5. How long has it been tax-exempt? Passed.

    Recognized by the IRS since September 1972.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  6. Is it in good standing with state regulators? Passed.

    Not on California's list of charities barred from soliciting. Other states are not yet checked.

    Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 7, 2026.

Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.