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Patient Experience Institute

EIN 46-4458914 · Nashville, TN

Public records show a registered, tax-exempt organization in good standing.

LegitimacyPassesRegistration and standingFinancial healthStrong100 out of 100GovernanceFair64 out of 100Impact evidenceDescribes programsHow well its results are evidenced

What it says it does

THE GENERAL PURPOSE OF THE PATIENT EXPERIENCE INSTITUTE (PXI) IS TO PROMOTE HEALTH BY IMPROVING THE PATIENT EXPERIENCE. THE TERM "PATIENT EXPERIENCE" REFERS TO THE SUM OF ALL INTERACTIONS, SHAPED BY AN ORGANIZATION'S CULTURE, THAT INFLUENCE PATIENT PERCEPTIONS ACROSS THE CONTINUUM OF CARE. PXI ENSURES ITS MISSION BY PROVIDING A PROFESSIONAL CERTIFICATION IN PATIENT EXPERIENCE, PROVIDING FOR THE ACCREDITATION OF CONTINUING EDUCATION FOCUSED ON IMPROVING PATIENT EXPERIENCE AND SUPPORTING RESEARCH OPPORTUNITIES TO EXPLORE CRITICAL MEANS TO ACHIEVE PATIENT EXPERIENCE IMPROVEMENT.

Income
$314,847
Spending
$260,145
Spent on programs
79%
Reserves
14 months of spending
Largest source of income
fees for its services, 100%
Employees
0
Volunteers
0
Highest pay
$36,000, president

Source: Form 990 for the year ending December 31, 2024, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Financial health

Strong: 100 out of 100. Higher than 84% of charities in its peer group (health care, $250k to $1m).

  • Reserves

    35 of 35

    Spendable reserves would cover 14.0 months of spending.

  • Debt

    20 of 20

    It owes 0% of what it owns.

  • Living within its means

    15 of 15

    Income exceeded spending by 17% of income.

  • Income trend

    15 of 15

    Income rose 12% on the year before.

  • Spending floor

    15 of 15

    79% of spending went to programs.

Source: Form 990 for the year ending December 31, 2024, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Governance

Fair: 64 out of 100. Higher than 31% of charities in its peer group (health care, $250k to $1m).

  • Independent board

    18 of 25

    3 of 4 voting board members are independent.

  • Conflict of interest policy

    0 of 15

    Reports no written conflict of interest policy.

  • Whistleblower policy

    8 of 8

    Has a written whistleblower policy.

  • Record keeping policy

    7 of 7

    Has a written policy on keeping and destroying records.

  • Board minutes

    5 of 5

    Keeps minutes of board meetings.

  • Board sees the tax return

    10 of 10

    Gave the board a copy of this return before filing it.

  • Pay set independently

    0 of 5

    Reports no independent review process for its chief executive's pay.

  • Independent check of accounts

    6 of 15

    Its accounts were not audited or reviewed by an independent accountant.

  • No reported misuse

    10 of 10

    Reports no diversion of assets, excess benefits or loans to insiders.

Source: Form 990 for the year ending December 31, 2024, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Impact evidence

Describes programs. Its tax return describes what it does but we have found no measurable results in it.

Programs described in its return (1)
  1. $204,574 spent. OFFERS CERTIFIED PATIENT EXPERIENCE EXAM TESTING FOR 466 CANDIDATES RESULTING IN 302 PASSING, ACHIEVING THE STATUS OF CPXP. ALSO ADDED CERTIFIED ADMINISTRATOR OF VOLUNTEER SERVICES EXAM FOR 35 CANDIDATES RESULTING IN 25 PASSING, ACHIEVING THE STATUS OF CAVS. ADDITIONAL PATIENT EXPERIENCE, CONTINUING EDUCATION CREDITS WERE OFFERED FOR BOTH TRAINING PROGRAMS AND CONFERENCES. SINCE INCEPTION, ALMOST 1600 INDIVIDUALS NOW HOLD THE DESIGNATION OF CPXP.

Source: Form 990 for the year ending December 31, 2024, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Legitimacy checks

  1. Is it registered with the IRS? Passed.

    Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  2. Has the IRS revoked its tax-exempt status? Passed.

    Not on the IRS automatic revocation list.

    Source: Automatic revocation of exemption list, Internal Revenue Service, file dated September 30, 2026.

  3. Are donations tax-deductible? Passed.

    On the IRS list of organizations eligible to receive tax-deductible contributions.

    Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated September 10, 2026.

  4. Is it keeping up with its IRS filings? Passed.

    Most recent return on file covers the year ending December 2024.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  5. How long has it been tax-exempt? Passed.

    Recognized by the IRS since September 2014.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  6. Is it in good standing with state regulators? Passed.

    Not on California's list of charities barred from soliciting. Other states are not yet checked.

    Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 7, 2026.

Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.