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Colorado Health Benefit Exchange

EIN 45-3733823 · Denver, CO

Public records show a registered, tax-exempt organization in good standing.

LegitimacyPassesRegistration and standingFinancial healthGood81 out of 100GovernanceStrong100 out of 100Impact evidenceDescribes programsHow well its results are evidenced

What it says it does

THE MISSION OF CONNECT FOR HEALTH COLORADO IS TO INCREASE ACCESS, AFFORDABILITY, AND CHOICE FOR INDIVIDUALS AND SMALL EMPLOYERS PURCHASING HEALTH INSURANCE IN COLORADO. (SEE ON SCHEDULE O)CONNECT FOR HEALTH COLORADO IS INTENDED TO REFLECT THE NEEDS OF OUR STATE, SEEK COLORADO-SPECIFIC SOLUTIONS, AND EXPLORE THE MAXIMUM NUMBER OF OPTIONS AVAILABLE TO THE STATE OF COLORADO IN MEETING THE GOALS OF ACCESS, AFFORDABILITY, AND CHOICE.

Income
$72.3 million
Spending
$59.3 million
Spent on programs
84%
Reserves
4.1 months of spending
Largest source of income
fees for its services, 91%
Employees
242
Volunteers
12
Highest pay
$439,305, chief executive officer

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Financial health

Good: 81 out of 100. Higher than 70% of charities in its peer group (health care, $10m to $100m).

  • Reserves

    20 of 35

    Spendable reserves would cover 4.1 months of spending.

  • Debt

    16 of 20

    It owes 20% of what it owns.

  • Living within its means

    15 of 15

    Income exceeded spending by 18% of income.

  • Income trend

    15 of 15

    Income rose 20% on the year before.

  • Spending floor

    15 of 15

    84% of spending went to programs and raising each dollar of donations cost 0 cents.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Governance

Strong: 100 out of 100. Higher than 52% of charities in its peer group (health care, $10m to $100m).

  • Independent board

    25 of 25

    9 of 9 voting board members are independent.

  • Conflict of interest policy

    15 of 15

    Has a written conflict of interest policy.

  • Whistleblower policy

    8 of 8

    Has a written whistleblower policy.

  • Record keeping policy

    7 of 7

    Has a written policy on keeping and destroying records.

  • Board minutes

    5 of 5

    Keeps minutes of board meetings.

  • Board sees the tax return

    10 of 10

    Gave the board a copy of this return before filing it.

  • Pay set independently

    5 of 5

    Sets its chief executive's pay through independent review and comparison.

  • Independent check of accounts

    15 of 15

    Its accounts were audited by an independent accountant.

  • No reported misuse

    10 of 10

    Reports no diversion of assets, excess benefits or loans to insiders.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Impact evidence

Describes programs. Its tax return describes what it does but we have found no measurable results in it.

Programs described in its return (1)
  1. $49.7 million spent. THE CONTINUATION OF THE FEDERAL ENHANCED PREMIUM TAX CREDITS AND COLORADO'S COST SHARING REDUCTIONS HELPED LOWER THE COST OF MONTHLY PREMIUMS AND OUT-OF-POCKET COSTS FOR 80% OF OUR CUSTOMERS. THROUGH THESE SAVINGS PROGRAMS AND CONTINUED EFFORTS TO INFORM PEOPLE OF THEIR HEALTH INSURANCE OPTIONS AND AVAILABLE FINANCIAL HELP, C4HCO SAW RECORD ENROLLMENTS THIS YEAR. NEARLY 296,500 COLORADANS SIGNED UP FOR COVERAGE DURING OPEN ENROLLMENT FOR 2025. THIS TOTAL WAS A 19% INCREASE FROM THE PRIOR OPEN ENROLLMENT PERIOD. WITH THE GROWTH IN HEALTH COVERAGE PROVIDED THROUGH C4HCO, THE STATE SAW AN INCREASE OF OVER $300 MILLION IN FEDERAL FINANCIAL HELP. (SEE ON SCHEDULE O)AREAS OF SIGNIFICANT FOCUS THIS YEAR INCLUDED:CUSTOMER OPERATIONS.OUR CUSTOMER SERVICE CENTER CONTINUED TO BUILD ON THE MOMENTUM AND SUCCESS WE EXPERIENCED IN STREAMLINING OPERATIONS LAST YEAR WHEN WE BROUGHT SYSTEMS IN-HOUSE AND CREATED A DEDICATED INTERNAL CUSTOMER SUPPORT TEAM. THANKS TO THESE IMPROVEMENTS AND THE IMPLEMENTATION OF AN INTUITIVE KNOWLEDGE BASE THIS YEAR, THE AVERAGE CALL DURATION DECREASED BY A FULL MINUTE BETWEEN DECEMBER 2023 AND DECEMBER 2024, LEADING TO A CUSTOMER SATISFACTION RATE OF 87% NEARLY 40% HIGHER THAN FIVE YEARS AGO.BROKER AND ASSISTER CUSTOMER SUPPORT.ABOUT 66% OF ALL ENROLLMENTS FOR PLAN YEAR 2025 WERE COMPLETED WITH THE HELP OF A HEALTH INSURANCE BROKER OR ASSISTER. THIS YEAR, WE EXPANDED OUR ASSISTANCE NETWORK, WELCOMING NEW COMMUNITY-BASED REFERRAL PARTNERS, INCLUDING SOCIAL SERVICE AGENCIES AND HEALTH CARE PROVIDERS. ADDITIONALLY, CONNECT FOR HEALTH COLORADO ADDED 17 NEW STOREFRONT LOCATIONS TO PROVIDE ENROLLMENT HELP AT 63 ENROLLMENT CENTERS ACROSS THE STATE. IMPROVEMENTS TO THE BROKER PORTAL ALLOWED FOR SEAMLESS INTEGRATION WITH CUSTOMER INFORMATION AND SPED UP THE ENROLLMENT PROCESS. THESE IMPROVEMENTS CONTRIBUTED TO NEARLY 178,000 CUSTOMERS ENROLLING WITH THE HELP OF A BROKER.MODERNIZING SYSTEMS.WITH AN INCREASED EMPHASIS ON A CUSTOMER'S EXPERIENCE WHEN USING THE MARKETPLACE PLATFORM, C4HCO FOCUSED ON CONTINUING TO MOVE TOWARDS A COMBINED APPLICATION AND SHOPPING/ENROLLMENT PROCESS. ACCOMPLISHMENTS DURING THE YEAR INCLUDED ENHANCEMENTS TO OUR RENEWAL PROCESS, CONTRIBUTING TO 83% OF OUR ENROLLMENTS COMING FROM RETURNING CUSTOMERS. ADDITIONALLY, IMPROVEMENTS WERE MADE TO OUR CUSTOMER PAYMENT AND TESTING PROCESSES.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Legitimacy checks

  1. Is it registered with the IRS? Passed.

    Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  2. Has the IRS revoked its tax-exempt status? Passed.

    Not on the IRS automatic revocation list.

    Source: Automatic revocation of exemption list, Internal Revenue Service, file dated October 13, 2026.

  3. Are donations tax-deductible? Passed.

    On the IRS list of organizations eligible to receive tax-deductible contributions.

    Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated October 13, 2026.

  4. Is it keeping up with its IRS filings? Passed.

    Most recent return on file covers the year ending June 2025.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  5. How long has it been tax-exempt? Passed.

    Recognized by the IRS since May 2014.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  6. Is it in good standing with state regulators? Passed.

    Not on California's list of charities barred from soliciting. Other states are not yet checked.

    Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 21, 2026.

Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.