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Senior Services Inc

EIN 38-1747660 · Kalamazoo, MI

Public records show a registered, tax-exempt organization in good standing.

LegitimacyPassesRegistration and standingFinancial healthGood85 out of 100GovernanceStrong100 out of 100Impact evidenceDescribes programsHow well its results are evidenced

What it says it does

THE MISSION OF MILESTONE SENIOR SERVICES IS TO PROVIDE OPTIONS THAT EMPOWER PEOPLE TO THRIVE IN THEIR COMMUNITY BY BEING THE LEADING AND TRUSTED COMMUNITY PROVIDER OF INNOVATIVE SERVICES TO SUPPORT INDIVIDUALS IN THEIR INDEPENDENCE WITH DIGNITY.

Income
$19.8 million
Spending
$19.2 million
Spent on programs
93%
Reserves
4.1 months of spending
Largest source of income
fees for its services, 75%
Employees
196
Volunteers
330
Highest pay
$221,632, chief executive officer

Source: Form 990 for the year ending September 30, 2024, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Financial health

Good: 85 out of 100.

  • Reserves

    20 of 35

    Spendable reserves would cover 4.1 months of spending.

  • Debt

    20 of 20

    It owes 13% of what it owns.

  • Living within its means

    15 of 15

    Income exceeded spending by 3% of income.

  • Income trend

    15 of 15

    Income rose 5% on the year before.

  • Spending floor

    15 of 15

    93% of spending went to programs and raising each dollar of donations cost 6 cents.

Source: Form 990 for the year ending September 30, 2024, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Governance

Strong: 100 out of 100.

  • Independent board

    25 of 25

    15 of 15 voting board members are independent.

  • Conflict of interest policy

    15 of 15

    Has a written conflict of interest policy.

  • Whistleblower policy

    8 of 8

    Has a written whistleblower policy.

  • Record keeping policy

    7 of 7

    Has a written policy on keeping and destroying records.

  • Board minutes

    5 of 5

    Keeps minutes of board meetings.

  • Board sees the tax return

    10 of 10

    Gave the board a copy of this return before filing it.

  • Pay set independently

    5 of 5

    Sets its chief executive's pay through independent review and comparison.

  • Independent check of accounts

    15 of 15

    Its accounts were audited by an independent accountant.

  • No reported misuse

    10 of 10

    Reports no diversion of assets, excess benefits or loans to insiders.

Source: Form 990 for the year ending September 30, 2024, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Impact evidence

Describes programs. Its tax return describes what it does but we have found no measurable results in it.

Programs described in its return (4)
  1. $10.5 million spent. MEDICAID WAIVER - THIS PROGRAM PROVIDES AN ALTERNATIVE TO NURSING HOME PLACEMENT OF MEDICALLY FRAIL ELDERLY AND DISABLED PERSONS, THEREBY ALLOWING THEM TO REMAIN IN THEIR OWN HOMES.
  2. $4.8 million spent. NUTRITION SERVICES MEALS - NUTRITIOUS MEALS ARE SERVED AT FRIENDSHIP CENTERS LOCATED THROUGHOUT SOUTHWEST MICHIGAN OR DELIVERED TO HOMEBOUND INDIVIDUAL'S HOMES. RECREATIONAL AND EDUCATIONAL ACTIVITIES ARE ALSO OFFERED TO SENIORS AT CENTERS IN SOUTHWEST MICHIGAN.
  3. $2.2 million spent. IN HOME SUPPORT SERVICES HOME REPAIR ASSESSMENTS AND REPAIR OF HOMES, INCLUDING MINOR ROOFING, PLUMBING, AND BARRIER-FREE RENOVATIONS ARE OFFERED TO SENIORS IN ORDER TO KEEP PEOPLE IN A SAFE ENVIRONMENT. BEHAVIORAL HEALTH AND WELLNESS THIS PROGRAM SERVES ADULTS, AGE 55 OR OVER, WHO ARE AT IMMEDIATE RISK OF PSYCHIATRIC HOSPITALIZATION OR OUT-OF-HOME PLACEMENT DUE TO THE ONSET OF MENTAL ILLNESS OR CHRONIC MENTAL ILLNESS.OBRA/NURSING HOME MONITORING - NURSING HOME SCREENING AND ANNUAL REVIEW.RESPITE CARE - THIS PROGRAM PROVIDES A BREAK FROM THE RESPONSIBILITIES OF A CARE GIVER FOR A SPECIFIED BLOCK OF TIME. COOVER EMERGENCY FUND - THIS PROGRAM PROVIDES FOR THOSE PEOPLE IN THE COMMUNITY WITH EMERGENCY NEEDS WHO DON'T HAVE THE ABILITY TO PAY.
  4. $428,909 spent. VOLUNTEER OPPORTUNITIES - THE PROGRAM GIVES OLDER ADULTS A VARIETY OF VOLUNTEER, ENRICHMENT, EDUCATIONAL, SOCIAL, AND RECREATIONAL OPPORTUNITIES IN THE COMMUNITY. SENIOR COMPANION PROGRAM - THIS PROGRAM MATCHES LOW-INCOME SENIOR VOLUNTEERS WITH FRAIL, ELDERLY AND DEVELOPMENTALLY DISABLED "COMPANIONS". VOLUNTEERS PROVIDE 20 HOURS OF SERVICE PER WEEK AND RECEIVE A SMALL STIPEND.

Source: Form 990 for the year ending September 30, 2024, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Legitimacy checks

  1. Is it registered with the IRS? Passed.

    Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  2. Has the IRS revoked its tax-exempt status? Passed.

    Not on the IRS automatic revocation list.

    Source: Automatic revocation of exemption list, Internal Revenue Service, file dated September 30, 2026.

  3. Are donations tax-deductible? Passed.

    On the IRS list of organizations eligible to receive tax-deductible contributions.

    Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated September 10, 2026.

  4. Is it keeping up with its IRS filings? Passed.

    Most recent return on file covers the year ending September 2025.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  5. How long has it been tax-exempt? Passed.

    Recognized by the IRS since August 1966.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  6. Is it in good standing with state regulators? Passed.

    Not on California's list of charities barred from soliciting. Other states are not yet checked.

    Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 7, 2026.

  7. Could it be confused with another charity? Worth knowing.

    A much larger organization has a similar name: Village Senior Services Corporation (New York, NY), EIN 26-2006545. If that is the one you meant, check the EIN before giving.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.