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Crossroads Health

EIN 34-1458441 · Mentor, OH

Public records show a registered, tax-exempt organization in good standing.

LegitimacyPassesRegistration and standingFinancial healthWeak49 out of 100GovernanceStrong90 out of 100Impact evidenceDescribes programsHow well its results are evidenced

What it says it does

CROSSROADS' MISSION IS TO PROVIDE HOPE, HEALING, AND HEALTHCARE TO EVERYONE, WITH A VISION TO CULTIVATE COMPASSIONATE COMMUNITIES WHERE PEOPLE LEAD HEALTHIER, LONGER LIVES.

Income
$24.6 million
Spending
$26.4 million
Spent on programs
92%
Reserves
1.5 months of spending
Largest source of income
fees for its services, 57%
Employees
372
Volunteers
136
Highest pay
$313,673, medical director

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Financial health

Weak: 49 out of 100. Higher than 21% of charities in its peer group (mental health, $10m to $100m).

  • Reserves

    10 of 35

    Spendable reserves would cover 1.5 months of spending.

  • Debt

    5 of 20

    It owes 58% of what it owns.

  • Living within its means

    4 of 15

    Spending exceeded income by 7% of income.

  • Income trend

    15 of 15

    Income rose 12% on the year before.

  • Spending floor

    15 of 15

    92% of spending went to programs and raising each dollar of donations cost 4 cents.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Governance

Strong: 90 out of 100. Higher than 17% of charities in its peer group (mental health, $10m to $100m).

  • Independent board

    25 of 25

    14 of 14 voting board members are independent.

  • Conflict of interest policy

    15 of 15

    Has a written conflict of interest policy.

  • Whistleblower policy

    8 of 8

    Has a written whistleblower policy.

  • Record keeping policy

    7 of 7

    Has a written policy on keeping and destroying records.

  • Board minutes

    5 of 5

    Keeps minutes of board meetings.

  • Board sees the tax return

    0 of 10

    Did not give the board a copy of this return before filing it.

  • Pay set independently

    5 of 5

    Sets its chief executive's pay through independent review and comparison.

  • Independent check of accounts

    15 of 15

    Its accounts were audited by an independent accountant.

  • No reported misuse

    10 of 10

    Reports no diversion of assets, excess benefits or loans to insiders.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Impact evidence

Describes programs. Its tax return describes what it does but we have found no measurable results in it.

Programs described in its return (3)
  1. $7.2 million spent. CROSSROADS' HEALTH CENTER PROVIDES AN INTEGRATED APPROACH WHICH INCLUDES COMPREHENSIVE PHYSICAL HEALTH CARE AND A PHARMACY TO COMPLEMENT OUR BEHAVIORAL HEALTH CARE WITH 24-HOUR ACCESS TO MEDICAL AND BEHAVIORAL HEALTH CRISIS CARE, ALL IN ONE CONVENIENT PLACE. OUR GOAL IS TO MEET CLIENT NEEDS AND PREFERENCES IN THE DELIVERY OF HIGH-QUALITY, HIGH-VALUE HEALTH CARE WITH BETTER OUTCOMES; OFFERING MANAGEMENT OF ACUTE AND CHRONIC ILLNESS, WELL VISITS AND EXAMS, PREVENTATIVE SCREENINGS AND LABORATORY TESTING, VACCINATIONS, AND OTHER SPECIALTY SERVICES.
  2. $4.3 million spent. CROSSROADS' SCHOOL SERVICES PROVIDES A CONTINUUM OF BEHAVIORAL HEALTH SERVICES WITHIN EDUCATIONAL SETTINGS ACROSS LAKE COUNTY AS WELL AS AT OUR ON-SITE DAY TREATMENT FACILITY IN RESPONSE TO NEEDS IDENTIFIED BY THE SCHOOL DISTRICT OR BUILDING REPRESENTATIVES. THE GOAL OF THESE SERVICES IS TO ENHANCE THE CULTURE IN THE EDUCATIONAL SETTINGS TO SUPPORT THE OVERALL WELLBEING OF ALL STUDENTS AND STAFF WHILE PROVIDING TARGETED PREVENTION AND INTERVENTION FOR IDENTIFIED GROUPS AND INDIVIDUALS TOWARD REDUCTION OF SYMPTOMS OR STRUGGLES. CROSSROADS HEALTH'S PHILOSOPHY TO SCHOOL BASED SERVICES IS TO PROVIDE THE APPROPRIATE LEVEL OF SUPPORT TO ALL INDIVIDUALS AND GROUPS REGARDLESS OF ABILITY TO PAY OR MEETING CRITERIA FOR A BEHAVIORAL HEALTH DIAGNOSIS. WE BELIEVE IN IMPLEMENTATION OF THE FULL CONTINUUM OF CARE FROM PREVENTION TO EARLY INTERVENTION INTO TREATMENT WITH ULTIMATE REFERRAL TO A HIGHER LEVEL OF CARE OR SUCCESSFUL COMPLETION OF TREATMENT GOALS. CROSSROADS HEALTH HIGHLY VALUES THE PARTNERSHIPS ACROSS THE COUNTY'S SCHOOL SYSTEMS AND ENGAGES IN REGULAR COLLABORATION. DISTRICT-SPECIFIC REPORTS ARE AVAILABLE FOR PROVISION TO EACH SCHOOL DISTRICT FOLLOWING THE MIDDLE AND END OF EACH SCHOOL YEAR.
  3. $3.5 million spent. CROSSSROADS PROVIDES OUTPATIENT SERVICES TO CHILDREN, ADOLESCENTS, AND ADULTS PRESENTING A WIDE RANGE OF EMOTIONAL DISTURBANCES AND MENTAL HEALTH DIAGNOSES. SERVICES CONSIST OF A SERIES OF STRUCTURED INTERACTIONS BETWEEN CLIENT AND PROVIDER FOCUSED ON ATTAINING THE MUTUALLY-DEFINED GOALS DESCRIBED IN THE CLIENT'S INDIVIDUALIZED TREATMENT PLAN. ACTIVE INVOLVEMENT OF PARENTS AND OTHER FAMILY MEMBERS IS A CRUCIAL ELEMENT OF EFFECTIVE COUNSELING SERVICES. WHILE MUCH OF OUR COUNSELING IS OFFICE-BASED, WE ALSO PROVIDE SERVICES IN CLIENTS' HOMES, SCHOOLS AND OTHER SETTINGS. OUR SPECIALIZED SERVICES INCLUDE EARLY CHLDHOOD AND ADULT MENTAL HEALTH, COUNSELING FOR ATTACHMENT AND BONDING PROBLEMS, FOR TRAUMA RECOVERY AND FOR CHLDREN EXHIBITING PROBLEMATIC SEXUALIZED BEHAVIORS.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Legitimacy checks

  1. Is it registered with the IRS? Passed.

    Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  2. Has the IRS revoked its tax-exempt status? Passed.

    Not on the IRS automatic revocation list.

    Source: Automatic revocation of exemption list, Internal Revenue Service, file dated October 13, 2026.

  3. Are donations tax-deductible? Passed.

    On the IRS list of organizations eligible to receive tax-deductible contributions.

    Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated October 13, 2026.

  4. Is it keeping up with its IRS filings? Passed.

    Most recent return on file covers the year ending June 2025.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  5. How long has it been tax-exempt? Passed.

    Recognized by the IRS since June 1985.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  6. Is it in good standing with state regulators? Passed.

    Not on California's list of charities barred from soliciting. Other states are not yet checked.

    Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 21, 2026.

Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.