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Direction Home Akron Canton Area Agency on Aging

EIN 34-1314654 · Green, OH

Public records show a registered, tax-exempt organization in good standing.

LegitimacyPassesRegistration and standingFinancial healthFair60 out of 100GovernanceStrong100 out of 100Impact evidenceDescribes programsHow well its results are evidenced

What it says it does

DIRECTION HOME AKRON CANTON AREA AGENCY ON AGING & DISABILITIES PROVIDES OLDER ADULTS, PEOPLE WITH DISABILITIES AND THEIR CAREGIVERS LONG-TERM CARE CHOICES AND CONSUMER PROTECTION SO THEY CAN ACHIEVE THE HIGHEST QUALITY OF LIFE.

Income
$100.4 million
Spending
$97.6 million
Spent on programs
95%
Reserves
1 months of spending
Largest source of income
government grants, 71%
Employees
288
Volunteers
47
Highest pay
$394,589, president & chief executive officer

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Financial health

Fair: 60 out of 100. Higher than 55% of charities in its peer group (human services, over $100m).

  • Reserves

    10 of 35

    Spendable reserves would cover 1.0 months of spending.

  • Debt

    5 of 20

    It owes 75% of what it owns.

  • Living within its means

    15 of 15

    Income exceeded spending by 3% of income.

  • Income trend

    15 of 15

    Income rose 25% on the year before.

  • Spending floor

    15 of 15

    95% of spending went to programs and raising each dollar of donations cost 0 cents.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Governance

Strong: 100 out of 100. Higher than 29% of charities in its peer group (human services, over $100m).

  • Independent board

    25 of 25

    20 of 20 voting board members are independent.

  • Conflict of interest policy

    15 of 15

    Has a written conflict of interest policy.

  • Whistleblower policy

    8 of 8

    Has a written whistleblower policy.

  • Record keeping policy

    7 of 7

    Has a written policy on keeping and destroying records.

  • Board minutes

    5 of 5

    Keeps minutes of board meetings.

  • Board sees the tax return

    10 of 10

    Gave the board a copy of this return before filing it.

  • Pay set independently

    5 of 5

    Sets its chief executive's pay through independent review and comparison.

  • Independent check of accounts

    15 of 15

    Its accounts were audited by an independent accountant.

  • No reported misuse

    10 of 10

    Reports no diversion of assets, excess benefits or loans to insiders.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Impact evidence

Describes programs. Its tax return describes what it does but we have found no measurable results in it.

Programs described in its return (7)
  1. $55.5 million spent. MEDICAID WAIVER PROGRAMS - PASSPORT AND ASSISTED LIVING:PASSPORT IS A COMMUNITY-BASED LONG-TERM CARE PROGRAM FOR MEDICAID ELIGIBLE OLDER ADULTS 60+ THAT PROVIDES IN-HOME SERVICES INSTEAD OF PERMANENT NURSING FACILITY PLACEMENT. SERVICES PROVIDED MAY INCLUDE: INTAKE, IN-HOME ASSESSMENTS, CARE MANAGEMENT, PERSONAL CARE, HOMEMAKER, ADULT DAY SERVICES, EMERGENCY RESPONSE UNITS, HOME DELIVERED MEALS, TRANSPORTATION, HOME MODIFICATIONS, CHORE AND SPECIALTY CONSULTATIONS FOR NUTRITION AND SOCIAL WORK COUNSELING.ASSISTED LIVING IS A COMMUNITY-BASED LONG-TERM CARE OPTION FOR MEDICAID ELIGIBLE OLDER ADULTS THAT PROVIDES AN ALTERNATIVE TO NURSING FACILITY PLACEMENT BY BRIDGING THE GAP BETWEEN PASSPORT IN-HOME SERVICES AND PERMANENT NURSING FACILITY PLACEMENT. RESIDENTS HAVE ACCESS TO ASSISTANCE 24 HOURS A DAY IN AN APPROVED OHIO DEPARTMENT OF AGING RESIDENTIAL CARE FACILITY, ONE TIME COMMUNITY TRANSITIONS SERVICES, IF TRANSITIONING FROM A NURSING FACILITY, AS WELL AS CARE MANAGEMENT.PASSPORT AND ASSISTED LIVING HAVE LEVEL OF CARE AND FINANCIAL ELIGIBILITY REQUIREMENTS THAT MUST BE MET IN ORDER TO QUALIFY FOR PROGRAM SERVICES. APPROXIMATE NUMBER OF UNDUPLICATED MEMBERS SERVED 2,272.
  2. $15.4 million spent. MYCARE OHIO IS A COMMUNITY-BASED LONG-TERM CARE OPTION TO PROVIDE LONG TERM SERVICES AND SUPPORTS TO MEDICAID AND MEDICARE ELIGIBLE ADULTS OVER THE AGE OF 21. SERVICES PROVIDED TO ELIGIBLE ADULTS INCLUDE CARE COORDINATION, WAIVER SERVICE COORDINATION, CARE PLAN AND SERVICE PLAN REVIEW, PERSONAL CARE, HOMEMAKER, ADULT DAY SERVICES, EMERGENCY RESPONSE UNITS, HOME DELIVERED MEALS, TRANSPORTATION, HOME MODIFICATION, AND REGULAR FACE-TO-FACE VISITS.APPROXIMATE NUMBER OF UNDUPLICATED MEMBERS SERVED 5,821.
  3. $8.0 million spent. CARE COORDINATION PROGRAM:THE CARE COORDINATION PROGRAM PROVIDES SERVICES TO OLDER ADULTS WHO WANT TO REMAIN INDEPENDENT AND RESIDE IN THE COMMUNITY, BUT DO NOT MEET FINANCIAL ELIGIBILITY FOR THE MEDICAID WAIVER PROGRAMS. SERVICES INCLUDE CARE MANAGEMENT, PERSONAL CARE, HOMEMAKER, ADULT DAY SERVICES, EMERGENCY RESPONSE UNITS, HOME DELIVERED MEALS, AND FAMILY CAREGIVER SERVICES AND SUPPORTS. APPROXIMATE NUMBER OF UNDUPLICATED CLIENTS SERVED 1,419.
  4. $3.1 million spent. ELDER RIGHTS PROGRAM - OMBUDSMAN:TRAINED AND STATE-CERTIFIED OMBUDSMAN ADVOCATES PROMOTE QUALITY COMPASSIONATE CARE FOR CONSUMERS OF LONG-TERM CARE SERVICES THROUGH COMPLAINT INVESTIGATION, INFORMATION, EDUCATION AND ADVOCACY. OMBUDSMEN PROTECT THE RIGHTS OF ALL CONSUMERS OF CARE, REGARDLESS OF AGE AND WORK TO RESOLVE THEIR CARE AND SERVICE ISSUES. GENERAL INFORMATION AND ADVOCACY ARE PROVIDED TO CONSUMERS AND FAMILIES ON TOPICS SUCH AS SELECTION OF LTC PROVIDERS, FACILITY PERFORMANCE AND GUIDANCE ON RIGHTS ISSUES. ADVOCACY IS CONDUCTED BY UNANNOUNCED ON-SITE VISITS AS WELL AS THROUGH PROACTIVE TELEPHONE CONTACTS TO RESIDENTS AND FAMILIES.OMBUDSMAN STAFF AND VOLUNTEERS PROVIDED 17,100 HOURS OF SERVICE IN THE THIRTEEN COUNTY REGION. IN CARRYING-OUT THEIR WORK, OMBUDSMAN REPRESENTATIVES PROVIDED CORE SERVICES TO 7,529 CONSUMERS AND FAMILIES.
  5. $2.0 million spent. SPECIALIZED RECOVERY SERVICES (SRS) & OHIO HOME CARE (OHC) - THE SPECIALIZED RECOVERY SERVICES PROGRAM IS A MEDICAID PROGRAM FOR ADULTS 21 YEARS OF AGE AND OLDER WITH SERIOUS AND PERSISTENT MENTAL ILLNESS, END STAGE RENAL DISEASE, AND/OR A DIAGNOSED CHRONIC CONDITION.THE OHIO HOME CARE PROGRAM IS A MEDICAID PROGRAM FOR INDIVIDUALS UNDER THE AGE OF 60 DIAGNOSED WITH CHRONIC CONDITIONS. SERVICES INCLUDE BUT ARE NOT LIMITED TO ADULT DAY SERVICE, HOME DELIVERED MEALS, EMERGENCY RESPONSE SYSTEMS, HOME MAINTENANCE AND CHORE SERVICES, HOME MODIFICIATIONS, AND TRANSPORTATION.APPROXIMATE NUMBER OF UNDUPLICATED CLIENTS SERVED 577.
  6. $8.2 million spent. GRANTS AND ALLOCATIONS TO PROVIDERS AND OTHER COMMUNITY PROGRAMS INCLUDE INFORMATION AND ASSISTANCE, LEGAL SERVICES, TRANSPORTATION, MEALS, NUTRITION EDUCATION AND CONSULTATIONS, HEALTH AND WELLNESS PROGRAMMING, COMMUNITY LIVING SPECIALISTS, CAREGIVER SUPPORT, AND MINOR HOME MODIFICATION.
  7. $302,620 spent. DIRECTION HOME AKRON CANTON FOUNDATION SUPPORT

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Legitimacy checks

  1. Is it registered with the IRS? Passed.

    Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  2. Has the IRS revoked its tax-exempt status? Passed.

    Not on the IRS automatic revocation list.

    Source: Automatic revocation of exemption list, Internal Revenue Service, file dated October 13, 2026.

  3. Are donations tax-deductible? Passed.

    On the IRS list of organizations eligible to receive tax-deductible contributions.

    Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated October 13, 2026.

  4. Is it keeping up with its IRS filings? Passed.

    Most recent return on file covers the year ending June 2025.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  5. How long has it been tax-exempt? Passed.

    Recognized by the IRS since July 1981.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  6. Is it in good standing with state regulators? Passed.

    Not on California's list of charities barred from soliciting. Other states are not yet checked.

    Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 21, 2026.

Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.