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Hope Services Hawaii Inc

EIN 27-3412984 · Hilo, HI

Public records show a registered, tax-exempt organization in good standing.

LegitimacyPassesRegistration and standingFinancial healthFair61 out of 100GovernanceStrong100 out of 100Impact evidenceDescribes programsHow well its results are evidenced

What it says it does

NONE

Income
$18.9 million
Spending
$15.8 million
Spent on programs
85%
Reserves
-1.1 months of spending
Largest source of income
government grants, 58%
Employees
169
Volunteers
1,136
Highest pay
$194,709, chief exec. officer

Source: Form 990 for the year ending August 31, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Financial health

Fair: 61 out of 100.

  • Reserves

    0 of 35

    Spendable reserves are negative: it owes or has committed more than it holds.

  • Debt

    16 of 20

    It owes 24% of what it owns.

  • Living within its means

    15 of 15

    Income exceeded spending by 17% of income.

  • Income trend

    15 of 15

    Income rose 39% on the year before.

  • Spending floor

    15 of 15

    85% of spending went to programs and raising each dollar of donations cost 1 cents.

Source: Form 990 for the year ending August 31, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Governance

Strong: 100 out of 100.

  • Independent board

    25 of 25

    8 of 8 voting board members are independent.

  • Conflict of interest policy

    15 of 15

    Has a written conflict of interest policy.

  • Whistleblower policy

    8 of 8

    Has a written whistleblower policy.

  • Record keeping policy

    7 of 7

    Has a written policy on keeping and destroying records.

  • Board minutes

    5 of 5

    Keeps minutes of board meetings.

  • Board sees the tax return

    10 of 10

    Gave the board a copy of this return before filing it.

  • Pay set independently

    5 of 5

    Sets its chief executive's pay through independent review and comparison.

  • Independent check of accounts

    15 of 15

    Its accounts were audited by an independent accountant.

  • No reported misuse

    10 of 10

    Reports no diversion of assets, excess benefits or loans to insiders.

Source: Form 990 for the year ending August 31, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Impact evidence

Describes programs. Its tax return describes what it does but we have found no measurable results in it.

Programs described in its return (4)
  1. $4.8 million spent. DURING THE REPORTING PERIOD, HOPE INCREASED THEIR INVENTORY BY 44 NEW HOUSING UNITS. THE HOUSING SITES INCLUDE THE YOUTH CENTER (22 UNITS), KANI LE'A APARTMENTS (12 2BR UNITS), AND HALE ULU LEHUA (10 UNITS). OF THE THREE NEW HOUSING LOCATIONS, TWO WERE LEASED, WHILE THE OTHER ONE WAS PURCHASED.CUMULATIVELY, THROUGH HOUSING PROGRAMS ALONE, HOPE SERVED 390 HOUSEHOLDS, WITH 64% OF PROGRAM EXITS EXITING TO A PERMANENT LIVING SITUATION.
  2. $1.2 million spent. THIS YEAR, HOPE EXPANDED ITS MEDICAID REIMBURSABLE FEE FOR SERVICE PROGRAMS, INCLUDING MEDICAID REIMBURSABLE PRE AND POST TENANCY HOUSING CASE MANAGEMENT FOR INDIVIDUALS WITH SEVERE MENTAL ILLNESS. IN THE MEDICAID PRE AND POST TENANCY CASE MANAGEMENT PROGRAMS, ALSO KNOWN AS COMMUNITY INTEGRATION SERVICES (CIS), HOPE SERVED 68 UNIQUE PARTICIPANTS, WITH 53% ACHIEVING PERMANENT HOUSING. FROM A QUALITY STANDPOINT, THIS PROGRAM WAS AWARDED AN ACCREDITATION FROM THE COMMITTEE ON THE ACCREDITATION OF REHABILITATION FACILITIES (CARF). THIS SOLIDIFIED THE ORGANIZATION'S STANDING AS A QUALITY PROVIDER OF BEHAVIORAL HEALTH CASE MANAGEMENT, AND ENSURED PROGRAM SUSTAINABILITY AND GROWTH AS THE ACCREDITATION IS OFTEN REQUIRED FOR FURTHER CREDENTIALING WITH INSURANCE AGENCIES OR OTHER FUNDING OPPORTUNITIES. KEYLY, THE CARF ACCREDITATION STRATEGICALLY ENABLED HOPE TO CONTRACT FOR MEDICAID REIMBURSABLE BEHAVIORAL HEALTH CASE MANAGEMENT, WHICH BEGAN IN OCTOBER. THE PROGRAM WAS SET TO HAVE A CAPACITY OF 200 ENROLLEES.
  3. $7.5 million spent. HOPE SERVICES HAWAII MADE GREAT EFFORTS IN EXPANDING CAPACITY IN HEALTH SERVICES PROGRAMS. IN THE REALM OF MEDICAL RESPITE, WHICH PROVIDES SHORT TERM MEDICAL STABILIZATION AND HOUSING CASE MANAGEMENT POST INSTITUTIONAL STAY, HOPE FOCUSED ON EXPANDING CAPACITY. THIS FISCAL YEAR, BEDS GREW FROM 4 TO 18, THANKS TO NEW CONTRACTS WITH THE LOCAL HOSPITAL, 5 INSURANCE PAYERS, AND THE COUNTY OF HAWAII. THE NEW BEDS WERE HOUSED THAT THE NEW KAHUA KAHE MAILE CAMPUS, CONSISTING OF TWO ADJACENT 5 BEDROOM 4 BATHROOM HOMES. THE PROGRAM SERVED 65 INDIVIDUALS, WITH 27 EXITING TO SHELTER OR A FORM OF HOUSING. IN TERMS OF QUALITY, HOPE WAS ACCEPTED INTO A COHORT FOR THE NATIONAL INSTITUTE OF MEDICAL RESPITE CARE (NIMRC), WHICH CERTIFIES PROGRAMS TO PROVIDE MEDICAL RESPITE CARE. THIS WAS A CRUCIAL STRATEGY TO SECURE THE SUSTAINABILITY OF FUNDING SOURCES, AS MEDICAID ANTICIPATES TO REQUIRE THIS CERTIFICATION COME FY 2026-2027 TO BILL FOR SERVICE. AS OF JUNE 2026, THE MEDICAL RESPITE PROGRAM RECEIVED AN OUTSTANDING 98% FIDELITY TO THE MEASURES SCORE, INDICATING AMONGST THE HIGHEST CONFORMANCE TO QUALITY IN THE NATION. WHILE NOT CURRENTLY A BILLABLE SERVICE, HOPE SERVICES HAWAII WAS SELECTED TO HOST THE 2025 INTERNATIONAL STREET MEDICINE SYMPOSIUM IN HILO, HAWAII. THE SYMPOSIUM BROUGHT TOGETHER LEADERS IN STREET MEDICINE, HOMELESS PROGRAMS, AND GOVERNMENT ADMINISTRATORS. HOPE'S OWN STREET MEDICINE CURRENTLY CONSISTS OF A REGISTERED NURSE AND A PSYCHIATRIST. THE REGISTERED NURSE PERFORMED 574 INDIVIDUAL STREET MEDICINE ENCOUNTERS, WHILE THE PSYCHIATRIST ADMINISTERED 33 LONG ACTING INJECTABLE MEDICATIONS.
  4. PROGRAMS WITHIN THE HEALTH SERVICES DEPARTMENT ADDRESS COMPREHENSIVE MEDICAL AND BEHAVIORAL HEALTH NEEDS INCLUDING SOCIAL SERVICES AND HOUSING CASE MANAGEMENT, WHICH INFLUENCE AND IMPACT AN INDIVIDUAL'S ABILITY FOR SELF-CARE AND PURPOSEFUL DAILY FUNCTION. EMPLOYING A MULTIDISCIPLINARY APPROACH IN COLLABORATION WITH COMMUNITY PARTNERS, HOPE SERVICES HAWAI'I STRIVES TO INCREASE THE HEALTH LITERACY AND LIFE SKILLS THAT EMPOWER INDIVIDUALS TO SUSTAIN LONG-TERM, OPTIMAL QUALITY OF LIFE. THE MEDICAL RESPITE PROGRAM UNIQUELY PROVIDES A SAFE, COMFORTABLE, AND NURTURING SETTING WHERE INDIVIDUALS CAN CONTINUE RECUPERATION FROM A HOSPITAL ADMISSION, AND/OR DECREASE THE RISK OF PREVENTABLE OR UNNECESSARY ADMISSION TO THE HOSPITAL. THE MEDICAL RESPITE PROGRAM GREW FROM FOUR BEDS IN SEPTEMBER 2022 TO 12 BEDS IN JULY 2024, AND THEN TO 18 BEDS IN SEPTEMBER 2024. FROM MARCH 2023 THROUGH AUGUST 2024, 43 PATIENTS WERE ACCEPTED INTO A MEDICAL RESPITE BED. AN ADDITIONAL 20 PATIENTS WITH LOWER ACUITY WERE PLACED IN AN EMERGENCY SHELTER THROUGH THE MEDICAL RESPITE REFERRAL PROCESS. THE STREET AND SHELTER MEDICINE PROGRAMS OFFER HEALTH ASSESSMENT, EDUCATION, BASIC WOUND CARE, AND CARE PLAN GUIDANCE TO UNSHELTERED INDIVIDUALS AND TO THOSE IN EMERGENCY OR TRANSITIONAL SHELTERS, RESPECTIVELY, WHO ARE EXPERIENCING BARRIERS TO ACCESSING MEDICAL ATTENTION. THE STREET AND SHELTER MEDICINE PROGRAMS FOLLOW A PREVENTION AND EARLY INTERVENTION MODEL OF HEALTHCARE THAT PROMOTES OPTIMAL HEALTH AS A FOUNDATION FOR ACHIEVING LIFE GOALS. FROM APRIL 2023 THROUGH AUGUST 2024, THERE WERE 260 STREET MEDICINE ENCOUNTERS AND 273 SHELTER MEDICINE ENCOUNTERS. SUPPLEMENTAL SERVICES COORDINATED BY THE HEALTH SERVICES TEAM INCLUDE VACCINATION CLINICS, TB SCREENING CLINICS, VISION EXAMS WITH THE PROVISION OF FREE GLASSES, MOBILE PRIMARY CARE APPOINTMENTS, TWO NALOXONE VENDING MACHINES, AND PARTICIPATION IN COMMUNITY HEALTH EVENTS TO PROVIDE INFORMATION, EDUCATION, AND WOUND CARE.

Source: Form 990 for the year ending August 31, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Legitimacy checks

  1. Is it registered with the IRS? Passed.

    Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  2. Has the IRS revoked its tax-exempt status? Passed.

    Not on the IRS automatic revocation list.

    Source: Automatic revocation of exemption list, Internal Revenue Service, file dated November 6, 2026.

  3. Are donations tax-deductible? Worth knowing.

    Not individually listed by the IRS as eligible, which is usual for local chapters covered by a parent organization's exemption. The master file records contributions to it as deductible.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  4. Is it keeping up with its IRS filings? Passed.

    Most recent return on file covers the year ending August 2025.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  5. How long has it been tax-exempt? Passed.

    Recognized by the IRS since March 1946.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  6. Is it in good standing with state regulators? Passed.

    Not on California's list of charities barred from soliciting. Other states are not yet checked.

    Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated November 4, 2026.

Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.