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2-1-1 Illinois NFP

EIN 27-0501361 · Gurnee, IL

Public records show a registered, tax-exempt organization in good standing.

LegitimacyPassesRegistration and standingFinancial healthFair60 out of 100GovernanceGood84 out of 100Impact evidenceDescribes programsHow well its results are evidenced

What it says it does

211 ILLINOIS IS THE LEAD ENTITY FOR GUIDANCE AND OVERSIGHT OF 211 SERVICE IN ILLINOIS. OUR MISSION IS TO SERVE AS THE STATEWIDE GATEWAY CONNECTING ALL PEOPLE AND ORGANIZATION TO HIGH-QUALITY HEALTH AND HUMAN SERVICES INFORMATION AND RESOURCES, 24 HOURS A DAY, 7 DAYS A WEEK, 365 DAYS A YEAR.

Income
$1.5 million
Spending
$1.3 million
Spent on programs
71%
Reserves
2.1 months of spending
Largest source of income
government grants, 100%
Employees
0
Volunteers
25

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Financial health

Fair: 60 out of 100. Higher than 31% of charities in its peer group (human services, $1m to $10m).

  • Reserves

    10 of 35

    Spendable reserves would cover 2.1 months of spending.

  • Debt

    5 of 20

    It owes 65% of what it owns.

  • Living within its means

    15 of 15

    Income exceeded spending by 13% of income.

  • Income trend

    15 of 15

    Income rose 3668% on the year before.

  • Spending floor

    15 of 15

    71% of spending went to programs and raising each dollar of donations cost 0 cents.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Governance

Good: 84 out of 100. Higher than 36% of charities in its peer group (human services, $1m to $10m).

  • Independent board

    25 of 25

    21 of 21 voting board members are independent.

  • Conflict of interest policy

    15 of 15

    Has a written conflict of interest policy.

  • Whistleblower policy

    0 of 8

    Reports no written whistleblower policy.

  • Record keeping policy

    0 of 7

    Reports no written policy on keeping and destroying records.

  • Board minutes

    5 of 5

    Keeps minutes of board meetings.

  • Board sees the tax return

    10 of 10

    Gave the board a copy of this return before filing it.

  • Independent check of accounts

    15 of 15

    Its accounts were audited by an independent accountant.

  • No reported misuse

    10 of 10

    Reports no diversion of assets, excess benefits or loans to insiders.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Impact evidence

Describes programs. Its tax return describes what it does but we have found no measurable results in it.

Programs described in its return (1)
  1. $893,180 spent. 211 ILLINOIS SERVES AS THE LEAD ENTITY OF 211 SERVICE IN ILLINOIS IN PARTNERSHIP WITH THE ILLINOIS DEPARTMENT OF HUMAN SERVICES. WE ARE AUTHORIZED TO MANAGE THE 211 NUMBER, PROVIDE GOVERNANCE AND OVERSIGHT FOR 211 SERVICES, AND COORDINATE A STATEWIDE 211 SYSTEM IN ILLINOIS. WE COORDINATE MONTHLY STATEWIDE WORKGROUPS THAT PROVIDE QUALITY ASSURANCE REVIEW, OVERSIGHT, AND GUIDANCE AROUND 211 SERVICES ACROSS ILLINOIS.IN PARTNER WITH LOCAL PLANNING ORGANIZATIONS, WE FUND 211 SERVICES IN ILLINOIS. 211 ILLINOIS FUNDED SEVEN CONTACT CENTERS TO PROVIDE 211 SERVICES IN FY 24-25. THIS INCLUDED BIDDING AND PROCURING 211 SERVICES IN THIRTY COUNTIES PREVIOUSLY UNCOVERED WITH 211 SERVICES. 211 SERVICES INCLUDE 24 HOURS A DAY CALL CENTER OPERATIONS, BUSINESS HOUR OPERATIONS OF HEALTH AND HUMAN SERVICE DIRECTORY MANAGEMENT, AND ONLINE PUBLICATIONS OF A STATEWIDE DIRECTORY OF HEALTH AND HUMAN SERVICE INFORMATION FOR ILLINOIS. THE DIRECTORY CAN BE ACCESS AT THE 211 ILLINOIS.ORG WEBSITE.WE WORKED WITH THE ILLINOIS DEPARTMENT OF HUMAN SERVICES TO AMEND THE 211 SERVICE ACT LEGISLATION THAT WAS PASSED BY THE ILLINOIS 104TH GENERAL ASSEMBLY.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Legitimacy checks

  1. Is it registered with the IRS? Passed.

    Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  2. Has the IRS revoked its tax-exempt status? Passed.

    Not on the IRS automatic revocation list.

    Source: Automatic revocation of exemption list, Internal Revenue Service, file dated November 6, 2026.

  3. Are donations tax-deductible? Passed.

    On the IRS list of organizations eligible to receive tax-deductible contributions.

    Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated October 13, 2026.

  4. Is it keeping up with its IRS filings? Passed.

    Most recent return on file covers the year ending June 2025.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  5. How long has it been tax-exempt? Passed.

    Recognized by the IRS since May 2010.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  6. Is it in good standing with state regulators? Passed.

    Not on California's list of charities barred from soliciting. Other states are not yet checked.

    Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated November 4, 2026.

Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.