Society of Consumer Affairs Professionals in Business
Public records raise at least one point you should look into before giving.
What it says it does
THE ORGANIZATION IS DEDICATED TO DEVELOPING EXEMPLARY CUSTOMER CARE AND ENGAGEMENT PROFESSIONALS THROUGH EDUCATION AND NETWORKING, SETTING THE STANDARD FOR SERVICE EXCELLENCE AND ELEVATING THE VALUE OF THE PROFESSION.
- Income
- $1.1 million
- Spending
- $866,890
- Employees
- 0
- Volunteers
- 80
- Highest pay
- $97,505, executive director
Source: Form 990 for the year ending December 31, 2024, filed with the Internal Revenue Service. How we rate
Financial health
We do not score finances when yearly spending is very small or the return has too little detail. The ratios stop meaning much at that size.
Source: Form 990 for the year ending December 31, 2024, filed with the Internal Revenue Service. How we rate
Governance
This return does not answer enough of the governance questions to score.
Source: Form 990 for the year ending December 31, 2024, filed with the Internal Revenue Service. How we rate
Impact evidence
Describes programs. Its tax return describes what it does but we have found no measurable results in it.
Programs described in its return (3)
- SOCAP SYMPOSIUM AND ANNUAL CONFERENCE: THE SOCAP SYMPOSIUM AND ANNUAL CONFERENCE OFFERS MEMBERS THE OPPORTUNITY TO LEARN, ENGAGE AND NETWORK AROUND KEY TRENDS AND INFORMATION IN THE CUSTOMER CARE AND ENGAGEMENT PROFESSION WITH SPECIFIC SESSIONS AND LEARNING OPPORTUNITIES FOCUSED ON KEY INDUSTRY SEGMENTS SUCH AS CONSUMER PACKAGED GOODS, RETAIL AND DIRECT SALES, HEALTHCARE, HOSPITALITY, TRAVEL AND TOURISM AND FINANCIAL SERVICES. ADDITIONALLY, IT BRINGS TOGETHER CUSTOMER CARE AND ENGAGEMENT EXPERTS FROM ACROSS MULTIPLE INDUSTRIES TO LEARN, ENGAGE AND NETWORK AROUND DATA, INFORMATION AND BEST PRACTICES THAT WILL HELP MEMBERS BETTER SERVE CONSUMERS AND CONTRIBUTE TO BUSINESS SUCCESS. THEY ARE HOSTED BI-ANNUALLY AND FOR 2024, THE SPRING SYMPOSIUM WAS HOSTED IN MEMPHIS, TN WITH 155 ATTENDEES, WHILE THE FALL SYMPOSIUM TOOK PLACE IN PERSON IN NEW PORT BEACH, CA WITH 181 ATTENDANTS.
- FRONT LINE AGENT BENCHMARK STUDY: THE OBJECTIVE OF THIS RESEARCH IS TO IDENTIFY KEY FACTORS INFLUENCING AGENT SATISFACTION IN AN ONGOING EFFORT TO CREATE WORK PROGRAMS WHICH LEAD TO LONG-TERM EMPLOYEE AND CUSTOMER SATISFACTION, REGARDLESS OF WORKFORCE MODEL. THIS STUDY WAS DESIGNED TO: 1. MEASURE CX AGENT JOB SENTIMENT & SATISFACTION 2. GAUGE THE EFFECTIVENESS OF CURRENT TRAINING PROGRAMS, CONNECTEDNESS, FEEDBACK & WORK MODELS 3. DETERMINE IMPACT OF CORPORATE CULTURE, DIVERSITY & INCLUSION, STRESS AND WFH FATIGUE 4. IDENTIFY LEADING DRIVERSOF JOB SENTIMENT & SATISFACTION WHICH COULD LEAD TO INCREASED RETENTION
- PROFESSIONAL DEVELOPMENT WORKSHOPS AND SUMMIT: THE PROFESSIONAL DEVELOPMENT WORKSHOPS AND SUMMITS PROVIDES MEMBERS WITH HANDS-ON TRAINING AND LEARNING FOCUSED ON CONSUMER SATISFACTION. THIS INCLUDES DATA REPORTING, CRISIS MANAGEMENT AND QUALITY MONITORING WORKSHOPS, AS WELL AS TRAININGS THAT FOCUS ON TECHNOLOGY, DEI (DIVERSITY, EQUITY, INCLUSION), E-WRITING AND ROUND TABLE DISCUSSIONS RELEVANT TO INDUSTRY TOPICS. THESE HYBRID EVENTS ARE HELD PERIODICALLY THROUGHOUT THE YEAR.
Source: Form 990 for the year ending December 31, 2024, filed with the Internal Revenue Service. How we rate
Legitimacy checks
Is it registered with the IRS? Passed.
Listed in the IRS master file of tax-exempt organizations as a 501(c)(6) business league.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.
Has the IRS revoked its tax-exempt status? Passed.
Not on the IRS automatic revocation list.
Source: Automatic revocation of exemption list, Internal Revenue Service, file dated September 30, 2026.
Are donations tax-deductible? Caution.
The IRS master file records contributions to this 501(c)(6) business league as not deductible.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.
Is it keeping up with its IRS filings? Passed.
Most recent return on file covers the year ending December 2024.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.
How long has it been tax-exempt? Passed.
Recognized by the IRS since August 1973.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.
Is it in good standing with state regulators? Passed.
Not on California's list of charities barred from soliciting. Other states are not yet checked.
Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 7, 2026.
Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.