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Lake County Council on Aging

EIN 23-7266637 · Mentor, OH

Public records show a registered, tax-exempt organization in good standing.

LegitimacyPassesRegistration and standingFinancial healthStrong90 out of 100GovernanceStrong100 out of 100Impact evidenceDescribes programsHow well its results are evidenced

What it says it does

THE COUNCIL OF AGING PROVIDES AGING ADULTS AND THEIR SUPPORT SYSTEM WITH SERVICES AND OPPORTUNITIES THAT ENABLE THEM TO ACHIEVE AN OPTIMAL, SELF DEFINED, QUALITY OF LIFE. THIS IS ACHIEVED THROUGH THE PROVISION OF EDUCATION, NUTRITION SERVICES, CASE MANAGEMENT SERVICES, IN-HOME ASSISTANCE AND COMMUNITY OUTREACH. THE LAKE COUNTY COUNCIL ON AGING PROVIDES SUPPORT SERVICES, PROGRAMS AND ADVOCACY TO HELP LAKE COUNTY SENIORS LIVE DIGNIFIED AND INDEPENDENT LIVES. THE AGENCYS PRIMARY RESPONSIBILITIES ARE TO DESIGN, PROMOTE AND IMPLEMENT SERVICES TO ADDRESS THE IDENTIFIED NEEDS OF THE COMMUNITYS ELDER POPULATION AND TO COORDINATE EXISTING SERVICES IN PARTNERSHIP WITH PUBLIC AND PRIVATE ORGANIZATIONS. THE AGENCY PROVIDES INFORMATION, ASSISTANCE AND DIRECT SUPPORT THAT ALLOW SENIORS TO MAINTAIN THEIR INDEPENDENCE AND SUSTAIN THEIR QUALITY OF LIFE.

Income
$3.8 million
Spending
$3.7 million
Spent on programs
83%
Reserves
10.3 months of spending
Largest source of income
government grants, 71%
Employees
53
Volunteers
743
Highest pay
$164,551, ceo

Source: Form 990 for the year ending December 31, 2024, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Financial health

Strong: 90 out of 100.

  • Reserves

    28 of 35

    Spendable reserves would cover 10.3 months of spending.

  • Debt

    20 of 20

    It owes 8% of what it owns.

  • Living within its means

    12 of 15

    Income exceeded spending by 1% of income.

  • Income trend

    15 of 15

    Income rose 4% on the year before.

  • Spending floor

    15 of 15

    83% of spending went to programs and raising each dollar of donations cost 2 cents.

Source: Form 990 for the year ending December 31, 2024, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Governance

Strong: 100 out of 100.

  • Independent board

    25 of 25

    14 of 14 voting board members are independent.

  • Conflict of interest policy

    15 of 15

    Has a written conflict of interest policy.

  • Whistleblower policy

    8 of 8

    Has a written whistleblower policy.

  • Record keeping policy

    7 of 7

    Has a written policy on keeping and destroying records.

  • Board minutes

    5 of 5

    Keeps minutes of board meetings.

  • Board sees the tax return

    10 of 10

    Gave the board a copy of this return before filing it.

  • Pay set independently

    5 of 5

    Sets its chief executive's pay through independent review and comparison.

  • Independent check of accounts

    15 of 15

    Its accounts were audited by an independent accountant.

  • No reported misuse

    10 of 10

    Reports no diversion of assets, excess benefits or loans to insiders.

Source: Form 990 for the year ending December 31, 2024, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Impact evidence

Describes programs. Its tax return describes what it does but we have found no measurable results in it.

Programs described in its return (5)
  1. $1.2 million spent. HOME DELIVERED MEALS - MEALS ON WHEELS ARE DELIVERED MONDAY THROUGH FRIDAY BY DEDICATED VOLUNTEERS. EACH SENIOR RECEIVED A NUTRITIOUS MEAL PLUS TWO OPTIONAL FROZEN MEALS FOR WEEKENDS, CASUAL CONVERSATION AND SAFETY CHECK-IN FOR THE 1,245 SENIORS TOTALING 212,442 MEALS SERVED IN 2024. MEALS ON WHEELS PROVIDES A SERVICE THAT ENABLES MANY SENIORS TO REMAIN INDEPENDENT IN THEIR OWN HOME BY RECEIVING MEAL ASSISTANCE WHEN THEY ARE UNABLE TO GET OUT OR SHOP, HAVE DIFFICULTY SEEING OR STANDING TO PREPARE A MEAL OR LIVE WITHIN MODEST MEANS. THE PROGRAM HAS A MINIMAL SUGGESTED DONATION OF 2.50 PER MEAL. BUT, A MEAL IS GIVEN TO THE RECIPIENT SENIOR REGARDLESS OF ABILITY TO DONATE. THE AGENCY DOES NOT KEEP TRACK OF ANY SENIOR WHO DONATES SO THAT EACH DONATION IS SOMEWHAT "ANONYMOUS". THE ADDITIONAL SUPPORT PROGRAMS AVAILABLE TO HOME DELIVERED MEAL CLIENTS; SUPPLEMENTAL PET FOOD, COMMODITY SUPPLEMENTAL FOOD AND FRESH PRODUCE, WERE MAINTAINED OR EXPANDED IN 2024. THE PURPOSE OF THESE SUPPORT PROGRAMS IS TO BRING MORE NUTRITION INTO A SENIOR'S LIFE BY DELIVERING FRESH AND SHELF-STABLE FOOD AND REDUCING SENIOR FOOD INSECURITY. 1,718 PACKS OF PET FOOD WERE PROVIDED TO 116 CLIENTS AND THEIR 301 PETS, 124 COMMODITY SUPPLEMENTAL FOOD BOXES WERE PROVIDED TO 13 CLIENTS AND 384 BOXES OF FRESH PRODUCE WAS PROVIDED TO 45 CLIENTS. THE AGENCY HOSTED THE BLIZZARD BAG ANNUAL FOOD DRIVE AS PART OF OUR PARTICIPATION IN THE SUBARU SHARE THE LOVE EVENT FUNDRAISER WHICH PROVIDED 180 SENIORS WITH A BLIZZARD BAG SUPPLY OF 2-3 DAYS OF NON-PERISHABLE FOOD. HOME DELIVERED MEALS - MEALS ON WHEELS ARE DELIVERED MONDAY THROUGH FRIDAY BY DEDICATED VOLUNTEERS. EACH SENIOR RECEIVED A NUTRITIOUS MEAL PLUS TWO OPTIONAL FROZEN MEALS FOR WEEKENDS, CASUAL CONVERSATION AND SAFETY CHECK-IN FOR THE 1,245 SENIORS TOTALING 212,442 MEALS SERVED IN 2024. MEALS ON WHEELS PROVIDES A SERVICE THAT ENABLES MANY SENIORS TO REMAIN INDEPENDENT IN THEIR OWN HOME BY RECEIVING MEAL ASSISTANCE WHEN THEY ARE UNABLE TO GET OUT OR SHOP, HAVE DIFFICULTY SEEING OR STANDING TO PREPARE A MEAL OR LIVE WITHIN MODEST MEANS. THE PROGRAM HAS A MINIMAL SUGGESTED DONATION OF 2.50 PER MEAL. BUT, A MEAL IS GIVEN TO THE RECIPIENT SENIOR REGARDLESS OF ABILITY TO DONATE. THE AGENCY DOES NOT KEEP TRACK OF ANY SENIOR WHO DONATES SO THAT EACH DONATION IS SOMEWHAT "ANONYMOUS". THE ADDITIONAL SUPPORT PROGRAMS AVAILABLE TO HOME DELIVERED MEAL CLIENTS; SUPPLEMENTAL PET FOOD, COMMODITY SUPPLEMENTAL FOOD AND FRESH PRODUCE, WERE MAINTAINED OR EXPANDED IN 2024. THE PURPOSE OF THESE SUPPORT PROGRAMS IS TO BRING MORE NUTRITION INTO A SENIOR'S LIFE BY DELIVERING FRESH AND SHELF-STABLE FOOD AND REDUCING SENIOR FOOD INSECURITY. 1,718 PACKS OF PET FOOD WERE PROVIDED TO 116 CLIENTS AND THEIR 301 PETS, 124 COMMODITY SUPPLEMENTAL FOOD BOXES WERE PROVIDED TO 13 CLIENTS AND 384 BOXES OF FRESH PRODUCE WAS PROVIDED TO 45 CLIENTS. THE AGENCY HOSTED THE BLIZZARD BAG ANNUAL FOOD DRIVE AS PART OF OUR PARTICIPATION IN THE SUBARU SHARE THE LOVE EVENT FUNDRAISER WHICH PROVIDED 180 SENIORS WITH A BLIZZARD BAG SUPPLY OF 2-3 DAYS OF NON-PERISHABLE FOOD.
  2. $1.4 million spent. SOCIAL WORKER SERVICES IN 2024, THE SOCIAL WORKERS AT COUNCIL ON AGING CONTINUED TO PROVIDE VITAL SUPPORTIVE SERVICES TO LAKE COUNTY'S SENIOR POPULATION AND THEIR SUPPORT SYSTEM. THE TEAM OF LICENSED PROFESSIONAL SOCIAL WORKERS CONDUCTS HOME VISITS TO ASSESS EACH CLIENT'S CURRENT ABILITIES, CHALLENGES, AND STRENGTHS TO BEST DEVELOP A CARE PLAN TO HELP THAT INDIVIDUAL MOVE FORWARD IN MAINTAINING A HEALTHY OVERALL WELL-BEING IN THE HOME SETTING. THE SOCIAL WORKERS IDENTIFY AREAS OF NEED WITH THE CLIENT AND THEIR SUPPORT SYSTEM AND HELP BUILD CONNECTIONS TO ASSIST IN THOSE AREAS. THE SOCIAL WORKERS ASSIST CLIENTS BY LINKING THEM TO COUNCIL ON AGING'S SERVICES AND OTHER COMMUNITY RESOURCES. SOME CLIENTS MAY PRESENT WITH MORE COMPLEX ISSUES AND CONCERNS SUCH AS A LACK OF SUPPORT, PHYSICAL AND MENTAL HEALTH DIFFICULTIES, AND FOOD INSECURITY. SOCIAL WORKERS PROVIDE GUIDANCE TO CLIENTS WITH REFERRALS TO COMMUNITY PROGRAMS AND ENSURING THE PROCESS IS WELL-COORDINATED AND COMPLETED. THE SOCIAL WORK DEPARTMENT REMAINS COMMITTED TO SERVING THE SENIOR POPULATION IN LAKE COUNTY TO ENSURE THEY ACHIEVE AN OPTIMAL, SELF- DEFINED QUALITY OF LIFE. 2024 SOCIAL WORK SERVICES: PROVIDED SERVICES TO 1,358 UNDUPLICATED SENIORS PROVIDED 2,085 HOME VISITS COMPLETED 694 INITIAL PSYCHOSOCIAL ASSESSMENTS COMPLETED 653 ANNUAL REASSESSMENTS COMPLETED 4,189 SERVICE HOURS 2024 COMMUNITY OUTREACH SOCIAL WORK: PROVIDED 211.5 OUTREACH HOURS APPROXIMATE TOTAL OF 7,219 PEOPLE PRESENT AT VARIOUS OUTREACH EVENTS THROUGHOUT THE YEAR SOCIAL WORKER SERVICES IN 2024, THE SOCIAL WORKERS AT COUNCIL ON AGING CONTINUED TO PROVIDE VITAL SUPPORTIVE SERVICES TO LAKE COUNTY'S SENIOR POPULATION AND THEIR SUPPORT SYSTEM. THE TEAM OF LICENSED PROFESSIONAL SOCIAL WORKERS CONDUCTS HOME VISITS TO ASSESS EACH CLIENT'S CURRENT ABILITIES, CHALLENGES, AND STRENGTHS TO BEST DEVELOP A CARE PLAN TO HELP THAT INDIVIDUAL MOVE FORWARD IN MAINTAINING A HEALTHY OVERALL WELL-BEING IN THE HOME SETTING. THE SOCIAL WORKERS IDENTIFY AREAS OF NEED WITH THE CLIENT AND THEIR SUPPORT SYSTEM AND HELP BUILD CONNECTIONS TO ASSIST IN THOSE AREAS. THE SOCIAL WORKERS ASSIST CLIENTS BY LINKING THEM TO COUNCIL ON AGING'S SERVICES AND OTHER COMMUNITY RESOURCES. SOME CLIENTS MAY PRESENT WITH MORE COMPLEX ISSUES AND CONCERNS SUCH AS A LACK OF SUPPORT, PHYSICAL AND MENTAL HEALTH DIFFICULTIES, AND FOOD INSECURITY. SOCIAL WORKERS PROVIDE GUIDANCE TO CLIENTS WITH REFERRALS TO COMMUNITY PROGRAMS AND ENSURING THE PROCESS IS WELL-COORDINATED AND COMPLETED. THE SOCIAL WORK DEPARTMENT REMAINS COMMITTED TO SERVING THE SENIOR POPULATION IN LAKE COUNTY TO ENSURE THEY ACHIEVE AN OPTIMAL, SELF- DEFINED QUALITY OF LIFE. 2024 SOCIAL WORK SERVICES: PROVIDED SERVICES TO 1,358 UNDUPLICATED SENIORS PROVIDED 2,085 HOME VISITS COMPLETED 694 INITIAL PSYCHOSOCIAL ASSESSMENTS COMPLETED 653 ANNUAL REASSESSMENTS COMPLETED 4,189 SERVICE HOURS 2024 COMMUNITY OUTREACH SOCIAL WORK: PROVIDED 211.5 OUTREACH HOURS APPROXIMATE TOTAL OF 7,219 PEOPLE PRESENT AT VARIOUS OUTREACH EVENTS THROUGHOUT THE YEAR
  3. $279,726 spent. CONGREGATE MEALS THE FOUR CONGREGATE LUNCH PLACE SITES ARE LOCATED WITHIN A SHORT DRIVE OF NEARLY EVERY LAKE COUNTY RESIDENT. TWO OF THE SITES ARE LOCATED WITHIN THE CITY SENIOR CENTER ITSELF. THE CONGREGATE LUNCH PLACES OFFER WELCOMING ATMOSPHERES FOR SENIORS TO HAVE A NUTRITIONALLY BALANCED HOT MEAL WHILE ENJOYING THE COMPANY OF OTHER SENIORS. THE CONGREGATE MEALS PROGRAM IS OPEN TO SENIORS 60 YEARS OR OLDER, WITH A SUGGESTED DONATION OF 1.50 PER MEAL WHICH IS GIVEN ANONYMOUSLY. IN 2024, THE LUNCH PLACE CONGREGATE MEAL PROGRAM EXPERIENCED AN INCREASE OF 21% OF THE NUMBER OF SENIORS ATTENDING LUNCH AND SERVED 19% MORE MEALS. 22,620 MEALS WERE SERVED TO 467 SENIORS IN 2024. IN ADDITION, THE AGENCY PLAYED A KEY PART IN SENIOR DAY AT THE LAKE COUNTY OHIO FAIR BY PROVIDING A SIT-DOWN LUNCH TO 350 SENIORS IN ATTENDANCE. CONGREGATE MEALS THE FOUR CONGREGATE LUNCH PLACE SITES ARE LOCATED WITHIN A SHORT DRIVE OF NEARLY EVERY LAKE COUNTY RESIDENT. TWO OF THE SITES ARE LOCATED WITHIN THE CITY SENIOR CENTER ITSELF. THE CONGREGATE LUNCH PLACES OFFER WELCOMING ATMOSPHERES FOR SENIORS TO HAVE A NUTRITIONALLY BALANCED HOT MEAL WHILE ENJOYING THE COMPANY OF OTHER SENIORS. THE CONGREGATE MEALS PROGRAM IS OPEN TO SENIORS 60 YEARS OR OLDER, WITH A SUGGESTED DONATION OF 1.50 PER MEAL WHICH IS GIVEN ANONYMOUSLY. IN 2024, THE LUNCH PLACE CONGREGATE MEAL PROGRAM EXPERIENCED AN INCREASE OF 21% OF THE NUMBER OF SENIORS ATTENDING LUNCH AND SERVED 19% MORE MEALS. 22,620 MEALS WERE SERVED TO 467 SENIORS IN 2024. IN ADDITION, THE AGENCY PLAYED A KEY PART IN SENIOR DAY AT THE LAKE COUNTY OHIO FAIR BY PROVIDING A SIT-DOWN LUNCH TO 350 SENIORS IN ATTENDANCE.
  4. $244,198 spent. HOMEMAKER SERVICES THE AGENCY'S HOMEMAKERS ASSIST SENIORS WITH ROUTINE BASIC CHORES SUCH AS LIGHT DUSTING, VACUUMING, CHANGING BED LINENS, MOPPING FLOORS, AND CLEANING OF THE KITCHEN AND BATHROOM. MORE IMPORTANTLY, THE HOMEMAKERS PROVIDE SOCIALIZATION FOR SENIORS WHILE OVERSEEING THAT THEY ARE IN A SAFE, CLEAN ENVIRONMENT WHILE LIVING THEIR GOLDEN YEARS. THE COST FOR THE HOMEMAKER PROGRAM IS BASED ON A SLIDING FEE SCALE BASED ON THE INDIVIDUAL'S INCOME. THE LAKE COUNTY COUNCIL ON AGING HOMEMAKER PROGRAM STAFF AND SENIORS ALLOW GOALS TO BE MET WITH A LITTLE HELP FROM A FRIEND ALL FROM THE COMFORT AND SECURITY OF THEIR HOME. 2023: PROVIDED 3,659 TOTAL UNITS OF HOMEMAKER SERVICES TO 233 LAKE COUNTY SENIOR HOUSEHOLDS. INFORMATION & ASSISTANCE INFORMATION & ASSISTANCE IS A FUNDAMENTAL SERVICE OF THE ADRC. I&A SPECIALISTS TAKE THE TIME TO LISTEN TO THE CALLER AND ESTABLISH A PERSONAL RAPPORT. THIS IS CRUCIAL BECAUSE THOSE WHO CALL THE AGENCY MAY NOT ALWAYS KNOW TO ASK FOR A SERVICE BY NAME. I&A SPECIALISTS ASSIST CALLERS WITH DETERMINING THEIR NEEDS AND PREFERENCES THEN PROVIDE UNBIASED INFORMATION ON PROGRAMS AND SERVICES THAT CAN HELP MEET THEIR NEEDS AND SUPPORT INDEPENDENCE. I&A SPECIALISTS ALSO LINK CALLERS TO OTHER ORGANIZATIONS THAT CAN HELP. SOME AREAS OF ASSISTANCE INCLUDE: HOUSING OPTIONS, TRANSPORTATION, PERSONAL CARE, RESPITE CARE, AND LEGAL SERVICES. WHEN APPROPRIATE, I&A SPECIALISTS FOLLOW UP WITH INDIVIDUALS TO ENSURE THE INFORMATION PROVIDED WAS BENEFICIAL AND OFFER OTHER RESOURCES IF NECESSARY. 2024: PROVIDED 5,341 INFORMATION AND ASSISTANCE CONTACTS. INFORMATION AND ASSISTANCE SPECIALISTS FROM THE LAKE COUNTY COUNCIL ON AGING, TOGETHER WITH LIFELINE/211, PLAYED AN INTEGRAL ROLE OF REGISTERING SENIORS FOR THE LAKE COUNTY MOBILE FOOD PANTRY PROGRAM. THIS WAS A COLLABORATIVE EFFORT BETWEEN THE COUNCIL ON AGING, LAKETRAN, LIFELINE, INC., THE BOARD OF COUNTY COMMISSIONERS, AND THE GREATER CLEVELAND FOOD BANK. 2024: SERVED 3,546 DUPLICATED SENIOR HOUSEHOLDS. OPTIONS COUNSELING OPTIONS COUNSELING TAKES INFORMATION AND ASSISTANCE ANOTHER STEP FURTHER BY PROVIDING ASSISTANCE TO INDIVIDUALS, FAMILY MEMBERS, AND CAREGIVERS IN NEED OF LONG-TERM CARE SUPPORT TO MAKE INFORMED CHOICES ABOUT THE SERVICES AND SETTINGS THAT BEST MEET THEIR NEEDS. INDIVIDUALS AND CAREGIVERS RECEIVE UNBIASED INFORMATION ABOUT VARIOUS LONG-TERM CARE SUPPORT OPTIONS AND THE RESOURCES TO HELP PAY FOR SERVICES. THE PROGRAM ALSO PROVIDES DECISION SUPPORT TO IDENTIFY NEXT STEPS IN THE PROCESS AND HELP IN CONNECTING WITH SERVICES IF NEEDED. 2024: PROVIDED A TOTAL OF 610.5 HOURS OF OPTIONS COUNSELING ASSISTANCE TO 161 UNDUPLICATED INDIVIDUALS. BENEFITS ASSITANCE BENEFITS ASSISTANCE IS A SERVICE THAT PROVIDES INFORMATION AND ASSISTANCE RELATED TO PUBLIC BENEFITS. THE BENEFITS SPECIALIST SCREENS FOR ELIGIBILITY AND GUIDES INDIVIDUALS THROUGH THE APPLICATION PROCESS FOR PUBLIC BENEFITS INCLUDING MEDICAID, SUPPLEMENTAL NUTRITIONAL ASSISTANCE PROGRAM (SNAP), HOMESTEAD TAX CREDIT, THE HOME ENERGY ASSISTANCE PROGRAM (HEAP), MEDICARE SAVINGS PROGRAMS AND THE LOW INCOME SUBSIDY (AKA EXTRA HELP). UNBIASED INFORMATION AND ASSISTANCE RELATED TO MEDICARE IS PROVIDED THROUGH OHIO SENIOR HEALTH INSURANCE INFORMATION PROGRAM (OSHIIP) VOLUNTEERS. 2024: PROVIDED A TOTAL OF 536.5 HOURS OF BENEFITS ASSISTANCE TO 372 UNDUPLICATED INDIVIDUALS. 2024: DURING MEDICARE OPEN ENROLLMENT, FIVE OHIO SENIOR HEALTH INSURANCE INFORMATION PROGRAM (OSHIIP) VOLUNTEERS PROVIDED MEDICARE INFORMATION, EDUCATION AND ASSISTANCE TO 99 INDIVIDUALS TOTALING OVER 110 VOLUNTEER HOURS OF ASSISTANCE. VOLUNTEER SERVICES VOLUNTEERS SERVE IN CRITICAL ROLES TO ACCOMPLISH THE MISSION OF THE LAKE COUNTY COUNCIL ON AGING. VOLUNTEERS MAKE A SIGNIFICANT CONTRIBUTION IN THE LIVES OF THE CLIENTS OF LAKE COUNTY COUNCIL ON AGING THROUGH MULTIPLE PROGRAMS. IN 2024, VOLUNTEERS IMPACTED THE NUTRITION, LONELINESS AND SOCIAL ISOLATION, INFORMATION AND SUPPORT NEEDS OF OUR CLIENTS AND SPECIAL COMMUNITY EVENTS. "NUTRITION CENTERS" 110 NUTRITION ASSISTANT VOLUNTEERS ASSISTED WITH GENERAL MEAL PREPARATION, SEALING AND PACKING MEALS FOR DELIVERY, AND WERE THE FRIENDLY FACES THAT SERVED FOOD AT FOUR LUNCH PLACES, OUR CONGREGATE MEAL SITES. "MEALS ON WHEELS DELIVERY" 383 VOLUNTEERS DELIVERED NUTRITIOUS MEALS AND DAILY CONTACT TO SENIORS. THE PROGRAM SUPPORTS INDEPENDENCE WHILE PROMOTING THE SOCIAL, PHYSICAL, AND EMOTIONAL WELL-BEING OF SENIORS. THE PROGRAM CONSISTS OF THE DELIVERY OF A HOT MEAL MONDAY THROUGH FRIDAY ALONG WITH A MEANINGFUL SOCIAL INTERACTION AND WELL-BEING CHECK. "LONELINESS AND SOCIAL ISOLATION IMPACT" VOLUNTEERS POSITIVELY IMPACTED THE ISSUE OF SENIOR LONELINESS AND SOCIAL ISOLATION THROUGH NUTRITION SERVICES AS MENTIONED ABOVE AND MORE SPECIFICALLY THROUGH THE FOLLOWING VOLUNTEER ROLES. "LETTERS OF LOVE AND HANDCRAFTED CARDS" THE DELIVERY OF A HANDCRAFTED CARD TO A MEALS ON WHEELS OR LUNCH PLACE SENIOR BRINGS JOY AND UPLIFTS SPIRITS. HAND-CRAFTED GREETING CARDS WERE SHARED ON VALENTINE'S DAY, FOURTH OF JULY, THANKSGIVING AND CHRISTMAS WITH NEARLY 1,000 CARDS DELIVERED ON EACH HOLIDAY ALONG WITH POSITIVE GENERAL HANDCRAFTED GREETING CARDS SHARED RANDOMLY THROUGHOUT THE YEAR. THE NUMBER OF INDIVIDUAL AND GROUP VOLUNTEERS HAS GROWNSIGNIFICANTLY IN THE PAST YEAR TO 55 VOLUNTEERS AND INCLUDES SEVERAL WHO LIVE OUTSIDE OF OHIO, BUT SUPPORT THE MISSION AND MAIL THEIR CARDS TO BE INCLUDED IN DELIVERY TO SENIORS. "INFORMATION AND SUPPORT IMPACT-OHIO SENIOR HEALTH INSURANCE INFORMATION PROGRAM (OSHIIP)" UNDER THE GUIDANCE OF OUR AGING AND DISABILITY RESOURCE CENTER, TRAINED OHIO SENIOR HEALTH INSURANCE INFORMATION PROGRAM(OSHIIP) VOLUNTEERS PROVIDED INFORMATION TO RESOLVE MEDICARE, MEDICAID, AND SECONDARY HEALTH INSURANCE QUESTIONS. 6 VOLUNTEERS HELPED SENIORS MAKE INFORMED DECISIONS REGARDING MEDICARE BENEFITS BY PROVIDING FREE, UNBIASED INFORMATION. "GROCERY SHOPPING" 38 GROCERY SHOPPING VOLUNTEERS MET BIWEEKLY WITH CLIENTS WHO CAN NO LONGER LEAVE THEIR HOME TO GROCERY SHOP. GROCE
  5. HOMEMAKER SERVICES THE AGENCY'S HOMEMAKERS ASSIST SENIORS WITH ROUTINE BASIC CHORES SUCH AS LIGHT DUSTING, VACUUMING, CHANGING BED LINENS, MOPPING FLOORS, AND CLEANING OF THE KITCHEN AND BATHROOM. MORE IMPORTANTLY, THE HOMEMAKERS PROVIDE SOCIALIZATION FOR SENIORS WHILE OVERSEEING THAT THEY ARE IN A SAFE, CLEAN ENVIRONMENT WHILE LIVING THEIR GOLDEN YEARS. THE COST FOR THE HOMEMAKER PROGRAM IS BASED ON A SLIDING FEE SCALE BASED ON THE INDIVIDUAL'S INCOME. THE LAKE COUNTY COUNCIL ON AGING HOMEMAKER PROGRAM STAFF AND SENIORS ALLOW GOALS TO BE MET WITH A LITTLE HELP FROM A FRIEND ALL FROM THE COMFORT AND SECURITY OF THEIR HOME. 2023: PROVIDED 3,659 TOTAL UNITS OF HOMEMAKER SERVICES TO 233 LAKE COUNTY SENIOR HOUSEHOLDS. INFORMATION & ASSISTANCE INFORMATION & ASSISTANCE IS A FUNDAMENTAL SERVICE OF THE ADRC. I&A SPECIALISTS TAKE THE TIME TO LISTEN TO THE CALLER AND ESTABLISH A PERSONAL RAPPORT. THIS IS CRUCIAL BECAUSE THOSE WHO CALL THE AGENCY MAY NOT ALWAYS KNOW TO ASK FOR A SERVICE BY NAME. I&A SPECIALISTS ASSIST CALLERS WITH DETERMINING THEIR NEEDS AND PREFERENCES THEN PROVIDE UNBIASED INFORMATION ON PROGRAMS AND SERVICES THAT CAN HELP MEET THEIR NEEDS AND SUPPORT INDEPENDENCE. I&A SPECIALISTS ALSO LINK CALLERS TO OTHER ORGANIZATIONS THAT CAN HELP. SOME AREAS OF ASSISTANCE INCLUDE: HOUSING OPTIONS, TRANSPORTATION, PERSONAL CARE, RESPITE CARE, AND LEGAL SERVICES. WHEN APPROPRIATE, I&A SPECIALISTS FOLLOW UP WITH INDIVIDUALS TO ENSURE THE INFORMATION PROVIDED WAS BENEFICIAL AND OFFER OTHER RESOURCES IF NECESSARY. 2024: PROVIDED 5,341 INFORMATION AND ASSISTANCE CONTACTS. INFORMATION AND ASSISTANCE SPECIALISTS FROM THE LAKE COUNTY COUNCIL ON AGING, TOGETHER WITH LIFELINE/211, PLAYED AN INTEGRAL ROLE OF REGISTERING SENIORS FOR THE LAKE COUNTY MOBILE FOOD PANTRY PROGRAM. THIS WAS A COLLABORATIVE EFFORT BETWEEN THE COUNCIL ON AGING, LAKETRAN, LIFELINE, INC., THE BOARD OF COUNTY COMMISSIONERS, AND THE GREATER CLEVELAND FOOD BANK. 2024: SERVED 3,546 DUPLICATED SENIOR HOUSEHOLDS. OPTIONS COUNSELING OPTIONS COUNSELING TAKES INFORMATION AND ASSISTANCE ANOTHER STEP FURTHER BY PROVIDING ASSISTANCE TO INDIVIDUALS, FAMILY MEMBERS, AND CAREGIVERS IN NEED OF LONG-TERM CARE SUPPORT TO MAKE INFORMED CHOICES ABOUT THE SERVICES AND SETTINGS THAT BEST MEET THEIR NEEDS. INDIVIDUALS AND CAREGIVERS RECEIVE UNBIASED INFORMATION ABOUT VARIOUS LONG-TERM CARE SUPPORT OPTIONS AND THE RESOURCES TO HELP PAY FOR SERVICES. THE PROGRAM ALSO PROVIDES DECISION SUPPORT TO IDENTIFY NEXT STEPS IN THE PROCESS AND HELP IN CONNECTING WITH SERVICES IF NEEDED. 2024: PROVIDED A TOTAL OF 610.5 HOURS OF OPTIONS COUNSELING ASSISTANCE TO 161 UNDUPLICATED INDIVIDUALS. BENEFITS ASSITANCE BENEFITS ASSISTANCE IS A SERVICE THAT PROVIDES INFORMATION AND ASSISTANCE RELATED TO PUBLIC BENEFITS. THE BENEFITS SPECIALIST SCREENS FOR ELIGIBILITY AND GUIDES INDIVIDUALS THROUGH THE APPLICATION PROCESS FOR PUBLIC BENEFITS INCLUDING MEDICAID, SUPPLEMENTAL NUTRITIONAL ASSISTANCE PROGRAM (SNAP), HOMESTEAD TAX CREDIT, THE HOME ENERGY ASSISTANCE PROGRAM (HEAP), MEDICARE SAVINGS PROGRAMS AND THE LOW INCOME SUBSIDY (AKA EXTRA HELP). UNBIASED INFORMATION AND ASSISTANCE RELATED TO MEDICARE IS PROVIDED THROUGH OHIO SENIOR HEALTH INSURANCE INFORMATION PROGRAM (OSHIIP) VOLUNTEERS. 2024: PROVIDED A TOTAL OF 536.5 HOURS OF BENEFITS ASSISTANCE TO 372 UNDUPLICATED INDIVIDUALS. 2024: DURING MEDICARE OPEN ENROLLMENT, FIVE OHIO SENIOR HEALTH INSURANCE INFORMATION PROGRAM (OSHIIP) VOLUNTEERS PROVIDED MEDICARE INFORMATION, EDUCATION AND ASSISTANCE TO 99 INDIVIDUALS TOTALING OVER 110 VOLUNTEER HOURS OF ASSISTANCE. VOLUNTEER SERVICES VOLUNTEERS SERVE IN CRITICAL ROLES TO ACCOMPLISH THE MISSION OF THE LAKE COUNTY COUNCIL ON AGING. VOLUNTEERS MAKE A SIGNIFICANT CONTRIBUTION IN THE LIVES OF THE CLIENTS OF LAKE COUNTY COUNCIL ON AGING THROUGH MULTIPLE PROGRAMS. IN 2024, VOLUNTEERS IMPACTED THE NUTRITION, LONELINESS AND SOCIAL ISOLATION, INFORMATION AND SUPPORT NEEDS OF OUR CLIENTS AND SPECIAL COMMUNITY EVENTS. "NUTRITION CENTERS" 110 NUTRITION ASSISTANT VOLUNTEERS ASSISTED WITH GENERAL MEAL PREPARATION, SEALING AND PACKING MEALS FOR DELIVERY, AND WERE THE FRIENDLY FACES THAT SERVED FOOD AT FOUR LUNCH PLACES, OUR CONGREGATE MEAL SITES. "MEALS ON WHEELS DELIVERY" 383 VOLUNTEERS DELIVERED NUTRITIOUS MEALS AND DAILY CONTACT TO SENIORS. THE PROGRAM SUPPORTS INDEPENDENCE WHILE PROMOTING THE SOCIAL, PHYSICAL, AND EMOTIONAL WELL-BEING OF SENIORS. THE PROGRAM CONSISTS OF THE DELIVERY OF A HOT MEAL MONDAY THROUGH FRIDAY ALONG WITH A MEANINGFUL SOCIAL INTERACTION AND WELL-BEING CHECK. "LONELINESS AND SOCIAL ISOLATION IMPACT" VOLUNTEERS POSITIVELY IMPACTED THE ISSUE OF SENIOR LONELINESS AND SOCIAL ISOLATION THROUGH NUTRITION SERVICES AS MENTIONED ABOVE AND MORE SPECIFICALLY THROUGH THE FOLLOWING VOLUNTEER ROLES. "LETTERS OF LOVE AND HANDCRAFTED CARDS" THE DELIVERY OF A HANDCRAFTED CARD TO A MEALS ON WHEELS OR LUNCH PLACE SENIOR BRINGS JOY AND UPLIFTS SPIRITS. HAND-CRAFTED GREETING CARDS WERE SHARED ON VALENTINE'S DAY, FOURTH OF JULY, THANKSGIVING AND CHRISTMAS WITH NEARLY 1,000 CARDS DELIVERED ON EACH HOLIDAY ALONG WITH POSITIVE GENERAL HANDCRAFTED GREETING CARDS SHARED RANDOMLY THROUGHOUT THE YEAR. THE NUMBER OF INDIVIDUAL AND GROUP VOLUNTEERS HAS GROWNSIGNIFICANTLY IN THE PAST YEAR TO 55 VOLUNTEERS AND INCLUDES SEVERAL WHO LIVE OUTSIDE OF OHIO, BUT SUPPORT THE MISSION AND MAIL THEIR CARDS TO BE INCLUDED IN DELIVERY TO SENIORS. "INFORMATION AND SUPPORT IMPACT-OHIO SENIOR HEALTH INSURANCE INFORMATION PROGRAM (OSHIIP)" UNDER THE GUIDANCE OF OUR AGING AND DISABILITY RESOURCE CENTER, TRAINED OHIO SENIOR HEALTH INSURANCE INFORMATION PROGRAM(OSHIIP) VOLUNTEERS PROVIDED INFORMATION TO RESOLVE MEDICARE, MEDICAID, AND SECONDARY HEALTH INSURANCE QUESTIONS. 6 VOLUNTEERS HELPED SENIORS MAKE INFORMED DECISIONS REGARDING MEDICARE BENEFITS BY PROVIDING FREE, UNBIASED INFORMATION. "GROCERY SHOPPING" 38 GROCERY SHOPPING VOLUNTEERS MET BIWEEKLY WITH CLIENTS WHO CAN NO LONGER LEAVE THEIR HOME TO GROCERY SHOP. GROCE

Source: Form 990 for the year ending December 31, 2024, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Legitimacy checks

  1. Is it registered with the IRS? Passed.

    Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  2. Has the IRS revoked its tax-exempt status? Passed.

    Not on the IRS automatic revocation list.

    Source: Automatic revocation of exemption list, Internal Revenue Service, file dated October 13, 2026.

  3. Are donations tax-deductible? Passed.

    On the IRS list of organizations eligible to receive tax-deductible contributions.

    Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated October 13, 2026.

  4. Is it keeping up with its IRS filings? Passed.

    Most recent return on file covers the year ending December 2024.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  5. How long has it been tax-exempt? Passed.

    Recognized by the IRS since October 1973.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  6. Is it in good standing with state regulators? Passed.

    Not on California's list of charities barred from soliciting. Other states are not yet checked.

    Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 21, 2026.

Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.