211 Palm Beach Treasure Coast Inc
Public records show a registered, tax-exempt organization in good standing.
What it says it does
211 Palm Beach/Treasure Coast's mission is to save and improve lives through crisis intervention and by connecting people to health, mental health and wellness services 24 hours a day every day.
- Income
- $5.4 million
- Spending
- $4.9 million
- Spent on programs
- 88%
- Reserves
- 13 months of spending
- Largest source of income
- government grants, 67%
- Employees
- 98
- Volunteers
- 20
- Highest pay
- $211,024, president/ceo (resigned 6/6/2025)
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Financial health
Strong: 95 out of 100. Higher than 92% of charities in its peer group (mental health, $1m to $10m).
Reserves
35 of 35Spendable reserves would cover 13.0 months of spending.
Debt
20 of 20It owes 6% of what it owns.
Living within its means
15 of 15Income exceeded spending by 10% of income.
Income trend
10 of 15Income fell 6% on the year before.
Spending floor
15 of 1588% of spending went to programs and raising each dollar of donations cost 3 cents.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Governance
Strong: 100 out of 100. Higher than 69% of charities in its peer group (mental health, $1m to $10m).
Independent board
25 of 2517 of 17 voting board members are independent.
Conflict of interest policy
15 of 15Has a written conflict of interest policy.
Whistleblower policy
8 of 8Has a written whistleblower policy.
Record keeping policy
7 of 7Has a written policy on keeping and destroying records.
Board minutes
5 of 5Keeps minutes of board meetings.
Board sees the tax return
10 of 10Gave the board a copy of this return before filing it.
Pay set independently
5 of 5Sets its chief executive's pay through independent review and comparison.
Independent check of accounts
15 of 15Its accounts were audited by an independent accountant.
No reported misuse
10 of 10Reports no diversion of assets, excess benefits or loans to insiders.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Impact evidence
Describes programs. Its tax return describes what it does but we have found no measurable results in it.
Programs described in its return (7)
- $2.8 million spent. Resource Center: 211 HelpLine, a crisis hotline and community helpline, operates 24 hours a day, 7 days a week, 365 days a year. In our fiscal year July 2024- June 2025, 211's highly trained Resource Center Specialists responded to 118,569 requests for help via phone, text, email, and an additional 229,337 online chat, and self-service database inquiries, for a total utilization of 347,906 requests for help from Palm Beach, Martin, St. Lucie, Indian River and Okeechobee County residents. Of these, 35,658 were related to mental health and addiction issues, including 3,969 suicide-related requests for help requiring intensive support and life-saving assistance. (Continued on Schedule O)Additionally, our team provided 117,098 referrals, requiring assessment of needs along with supportive guidance, were made for 139,433 needs expressed by the residents and communities who we serve. This program has been in operation since 1971 and is nationally accredited by Inform USA (formerly AIRS) and the American Association of Suicidology (AAS) to provide information and referral services along with crisis intervention and suicide prevention services. Further, all services are free, confidential and services are available via phone, chat, text and email in addition to the online database on our website. 211 has been a reliable resource for the community through harsh economic conditions and ongoing housing crisis, providing emotional support, information, and linkages to resources for those who are struggling to overcome crisis situations and meet their basic needs. Our community relies on the 211 HelpLine, 24 hours a day, 7 days a week, especially during times of disaster, as our highly trained Resource Center Specialists help them face the challenges of everyday life and resolve their unique crisis situations.
- $242,485 spent. Elder Crisis Outreach: 211's Elder Crisis Outreach (ECO) program provides short-term crisis intervention and care coordination to vulnerable elders (aged 60 and up) in Palm Beach County who are at an increased risk of experiencing a crisis event. These elders may not have the physical strength, the financial resources or the family or caregiver support to deal with a crisis alone and are unsure of how to access resources or who to turn for help. (Continued on Schedule O)This program has been in operation since 1985, providing skilled advocacy, crisis intervention, and care coordination services by way of our experienced staff. Our dedicated ECO Advocates conduct assessments on each client, even visiting their home if needed, and provide them with short-term assistance and connections to appropriate services to help them stabilize or resolve their unique and often complex challenges. This program has been especially valuable to Palm Beach County seniors who often face impossible choices due to financial hardship, declining health, and social isolation. In our previous fiscal year from July 2024 - June 30, 2025, our ECO program served a total of 669 Palm Beach County elders.
- $640,138 spent. Help Me Grow: The Help Me Grow (HMG) program housed at 211 Palm Beach/Treasure Coast was launched in 2014 as part of a national and statewide initiative with 211 serving as the regional central access point. The program is designed to identify children (aged 0-8) residing within our five-county service area who are at-risk for developmental delays or behavioral concerns and connect their families with community-based programs for health, developmental and behavioral services. (Continued on Schedule O)Our HMG Care Coordinators are knowledgeable about the local health and human services network and skilled at providing these completely free screenings to identify potential developmental concerns to help provide early intervention and improved outcomes for these children and their families. In our previous fiscal year from July 2024- June 2025, HMG provided support, referrals, and information to 763 families with a total of 801 children and completed 2,134 screenings throughout Palm Beach County and the Treasure Coast.
- $185,238 spent. Sunshine Telephone Reassurance: 211's Sunshine Telephone Reassurance Program is a primarily volunteer-run program that was established in 1973. This program provides a once daily scheduled call to elders (aged 60 and up) and other homebound individuals residing in Palm Beach, St. Lucie, Okeechobee, Indian River and Martin counties to check on their wellbeing and bring human connection into their day. This program also saves lives every year by providing emergency intervention in the event that the Sunshine client does not answer their scheduled phone call after multiple attempts. In our previous fiscal year from July 2024 - June 2025, 741 isolated, lonely elders or disabled individuals received daily telephone reassurance calls through the contribution of our 20 volunteers, equating to approximately 1,867 hours of volunteer service. During this year, 299 incidents of potential risk for Sunshine clients were identified and required some follow-up to ensure a client's safety.
- $138,405 spent. Lifeline (988): Provides suicide and emotional crisis intervention and de-escalation via the phone 24 hours a day / 365 days a year. This nationwide number routes calls placed within our service area to our fully trained staff.First Responders: Provides crisis intervention, information and referral, and care coordination to area first responders and their families. This is a toll-free number as part of a Statewide response to decrease emotional and suicidal rates. The program provides first responders with peer-to-peer support
- $120,332 spent. My Florida Veteran: Florida Veterans Support Line provides veterans/former military and their families with comprehensive information, referral to services, emotional support, and care coordination by trained veteran peers who have access to hundreds of community-based services.
- $158,564 spent. Special Needs: Assists parents and caregivers of children with special needs (birth-22 years) by helping them navigate healthcare options, financial assistance, educational resources, support groups, respite care and community-based services. For fiscal year July 2024 - June 2025, our Special Needs program served a total of 403 children in Palm Beach and St. Lucie Counties.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Legitimacy checks
Is it registered with the IRS? Passed.
Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
Has the IRS revoked its tax-exempt status? Passed.
Not on the IRS automatic revocation list.
Source: Automatic revocation of exemption list, Internal Revenue Service, file dated October 13, 2026.
Are donations tax-deductible? Passed.
On the IRS list of organizations eligible to receive tax-deductible contributions.
Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated October 13, 2026.
Is it keeping up with its IRS filings? Passed.
Most recent return on file covers the year ending June 2025.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
How long has it been tax-exempt? Passed.
Recognized by the IRS since March 1973.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
Is it in good standing with state regulators? Passed.
Not on California's list of charities barred from soliciting. Other states are not yet checked.
Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 21, 2026.
Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.