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Community Support Services Inc

EIN 23-7029146 · Akron, OH

Public records show a registered, tax-exempt organization in good standing.

LegitimacyPassesRegistration and standingFinancial healthGood89 out of 100GovernanceStrong90 out of 100Impact evidenceDescribes programsHow well its results are evidenced

What it says it does

SERVES AS A SAFETY NET FOR THOSE SUMMIT COUNTY RESIDENTS WHO ARE MOST IN NEED OF BEHAVIORAL HEALTH SERVICES AS A RESULT OF SEVERE AND PERSISTENT MENTAL ILLNESS THE AGENCY PROVEIDES COMPREHENSIVE, HIGH QUALITY, COST-EFFECTIVE TREATMENT, REHABILITATION, ADVOCACY AND SUPPORT FOR RECOVERY SERVICES TO ENHANCE THE QUALITY OF LIFE.

Income
$30.5 million
Spending
$26.6 million
Spent on programs
85%
Reserves
11.4 months of spending
Largest source of income
fees for its services, 56%
Employees
396
Volunteers
10
Highest pay
$287,248, psychiatrist

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Financial health

Good: 89 out of 100. Higher than 86% of charities in its peer group (mental health, $10m to $100m).

  • Reserves

    28 of 35

    Spendable reserves would cover 11.4 months of spending.

  • Debt

    16 of 20

    It owes 16% of what it owns.

  • Living within its means

    15 of 15

    Income exceeded spending by 13% of income.

  • Income trend

    15 of 15

    Income rose 8% on the year before.

  • Spending floor

    15 of 15

    85% of spending went to programs and raising each dollar of donations cost 0 cents.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Governance

Strong: 90 out of 100. Higher than 17% of charities in its peer group (mental health, $10m to $100m).

  • Independent board

    25 of 25

    19 of 19 voting board members are independent.

  • Conflict of interest policy

    15 of 15

    Has a written conflict of interest policy.

  • Whistleblower policy

    8 of 8

    Has a written whistleblower policy.

  • Record keeping policy

    7 of 7

    Has a written policy on keeping and destroying records.

  • Board minutes

    5 of 5

    Keeps minutes of board meetings.

  • Board sees the tax return

    0 of 10

    Did not give the board a copy of this return before filing it.

  • Pay set independently

    5 of 5

    Sets its chief executive's pay through independent review and comparison.

  • Independent check of accounts

    15 of 15

    Its accounts were audited by an independent accountant.

  • No reported misuse

    10 of 10

    Reports no diversion of assets, excess benefits or loans to insiders.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Impact evidence

Describes programs. Its tax return describes what it does but we have found no measurable results in it.

Programs described in its return (5)
  1. $7.4 million spent. CASE MANAGEMENT (COMMUNITY PSYCHIATRIC SUPPORTIVE TREATMENT) AND CLINICAL SERVICES: CASE MANAGEMENT SERVICES PROVIDED TO INDIVIDUALS TO ASSIST IN RESOLVING OR MINIMIZING THE EFFECTS OF THEIR IMPAIRMENT FOR WHICH HABILITATIVE OR REHABILITATIVE SERVICES WILL ASSIST IN THEIR RECOVERY. INCLUDING FOUR UNIQUE TEAMS FOR ASSERTIVE COMMUNITY TREATMENT (ACT), WHICH IS AN EVIDENCE-BASED PRACTICE THAT IMPROVES OUTCOMES FOR PEOPLE WITH SEVERE MENTAL ILLNESS WHO ARE MOST AT-RISK OF PSYCHIATRIC CRISIS AND HOSPITALIZATION AND INVOLVEMENT IN THE CRIMINAL JUSTICE SYSTEM. ACT IS ONE OF THE OLDEST AND MOST WIDELY RESEARCHED EVIDENCE-BASED PRACTICES IN BEHAVIORAL HEALTHCARE FOR PEOPLE WITH SEVERE MENTAL ILLNESS.
  2. $6.5 million spent. RESIDENTAL AND SUPPORTIVE HOUSING: RESIDENTIAL SERVICES: THERE ARE SEVERAL LEVELS OF SERVICES AVAILABLE TO INDIVIDUALS SERVED, INCLUDING THREE FREE STANDING RESIDENTIAL GROUP HOMES THAT PROVIDE ROOM, BOARD, PERSONAL CARE AND BEHAVIORAL HEALTH/RECOVERY SERVICES ANDACCOMODATIONS WITH A TOTAL CAPACITY TO SERVE 37 INDIVIDUALS. ADULT CARE FACILITIES ARE HOMES OWNED AND OPERATED BY INDEPENDENT PROPRIETORS AND LICENSED BY OHIOMHAS. ALL HOMES PROVIDE 3 MEALS A DAY, MEDICATION MONITORING, AND SOME LEVEL OF ONSITE SUPPORT. SUPPORTIVE HOUSING PROVIDES DOUBLE AND SINGLE ROOM OCCUPANCY WITH PRIVATE SLEEPING QUARTERS, A REFRIGERATOR AND MICROWAVE. STAFF IS SCHEDULED TO BE ON PREMISES AROUND THE CLOCK, AND INTERACT WITH TENANTS TO ESTABLISH RAPPORT AND SUPPORT SUCCESSFUL TENANCY. THE HOUSING ASSISTANCE PROGRAM IS A TEMPORARY RENTAL ASSISTANCE PROGRAM THAT PROVIDES AN OPERATING SUBSIDY AND OR ASSISTANCE WITH STARTUP COSTS ASSOCIATED WITH THE ACQUISITION OF INDEPENDENT RENTAL HOUSING. PERMANENT SUPPORTIVE HOUSING PERMANENT HOUSING WITH ONSITE SUPPORTIVE SERVICES AND PSYCHIATRIC SERVICES FOR CHRONICALLY HOMELESS PERSONS WHO HAVE SEVERE MENTAL DISABILITY.
  3. $6.1 million spent. PSYCHIATRIC AND COUNSELING SERVICES: MENTAL HEALTH ASSESSMENTS ARE CONDUCTED BY CLINICAL STAFF WHEN NECESSARY TO DETERMINE CLIENT NEEDS AND ABILITY TO FUNCTION IN ORDER TO DETERMINE APPROPRIATE TREATMENT AND SERVICES. PHARMACOLOGICAL TREATMENT SERVICES ARE ALSO PROVIDEDBY PSYCHIATRISTS, ADVANCE PRACTICE NURSES, REGISTERED NURSES, AND LICENSED PRACTICAL NURSES. SERVICES INCLUDE COMPREHENSIVE EVALUATION, TREATMENT PLANNING, PRESCRIBING MEDICATION, ASSESSMENT, AND SIDE EFFECT MONITORING. OUTPATIENT COUNSELING SERVICES INCLUDE, BUT ARE NOTLIMITED TO, ASSESSMENT, INDIVIDUAL AND GROUP COUNSELING, SUPPORT, CPST, CRISIS INTERVENTION, ADJUNCTIVE/ART THERAPY, SOCIAL/RECREATIONAL SERVICES, AND SUPPORTIVE EMPLOYMENT.
  4. $962,380 spent. ACTIVITIES AND THERAPIES WHICH PROMOTE RESTORATION OR IMPROVEMENT IN THE INDIVIDUAL'S LEVEL OF FUNCTIONING THROUGH THE DEVELOPMENT OF EMPLOYMENT KNOWLEDGE, SKILLS, CAPACITIES, AND EMPLOYMENT. INCLUDES VOCATIONAL SUPPORT ACTIVITIES, JOB CLUB, JOB SEARCH ASSISTANCE, JOB SAVE, VOCATIONAL EVALUATION, TRAVEL TRAINING, JOB PLACEMENT, JOB COACHING, AND LONG TERM FOLLOW ALONG. THE PROGRAM FOLLOWS THE SUPPORTED EMPLOYMENT EVIDENCE-BASED PRACTICE MODEL.
  5. $1.7 million spent. FEDERALLY QUALIFIED HEALTH CENTER PROVIDES PRIMARY CARE SERVICES AND MEDICATIONS THOUGH THE CONTRACT PHARMACY.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Legitimacy checks

  1. Is it registered with the IRS? Passed.

    Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  2. Has the IRS revoked its tax-exempt status? Passed.

    Not on the IRS automatic revocation list.

    Source: Automatic revocation of exemption list, Internal Revenue Service, file dated October 13, 2026.

  3. Are donations tax-deductible? Passed.

    On the IRS list of organizations eligible to receive tax-deductible contributions.

    Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated October 13, 2026.

  4. Is it keeping up with its IRS filings? Passed.

    Most recent return on file covers the year ending June 2025.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  5. How long has it been tax-exempt? Passed.

    Recognized by the IRS since July 1969.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.

  6. Is it in good standing with state regulators? Passed.

    Not on California's list of charities barred from soliciting. Other states are not yet checked.

    Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 21, 2026.

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