Citizens Inn Inc
Public records show a registered, tax-exempt organization in good standing.
What it says it does
THE ORGANIZATION'S MISSION IS TO PREVENT AND END HUNGER AND HOMELESSNESS BY PROVIDING INTEGRATED SERVICES THAT PROMOTE LONG-TERM STABILITY, HEALTH, AND INDEPENDENCE. (SEE SCHEDULE O FOR FULL DESCRIPTION)
- Income
- $8.4 million
- Spending
- $8.2 million
- Spent on programs
- 90%
- Reserves
- -2.4 months of spending
- Largest source of income
- government grants, 55%
- Employees
- 0
- Volunteers
- 0
- Highest pay
- $114,987, former executive director
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Financial health
Fair: 50 out of 100. Higher than 37% of charities in its peer group (housing, $1m to $10m).
Reserves
0 of 35Spendable reserves are negative: it owes or has committed more than it holds.
Debt
5 of 20It owes 56% of what it owns.
Living within its means
15 of 15Income exceeded spending by 3% of income.
Income trend
15 of 15Income rose 0% on the year before.
Spending floor
15 of 1590% of spending went to programs and raising each dollar of donations cost 4 cents.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Governance
Strong: 100 out of 100. Higher than 70% of charities in its peer group (housing, $1m to $10m).
Independent board
25 of 2513 of 13 voting board members are independent.
Conflict of interest policy
15 of 15Has a written conflict of interest policy.
Whistleblower policy
8 of 8Has a written whistleblower policy.
Record keeping policy
7 of 7Has a written policy on keeping and destroying records.
Board minutes
5 of 5Keeps minutes of board meetings.
Board sees the tax return
10 of 10Gave the board a copy of this return before filing it.
Pay set independently
5 of 5Sets its chief executive's pay through independent review and comparison.
Independent check of accounts
15 of 15Its accounts were audited by an independent accountant.
No reported misuse
10 of 10Reports no diversion of assets, excess benefits or loans to insiders.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Impact evidence
Describes programs. Its tax return describes what it does but we have found no measurable results in it.
Programs described in its return (4)
- $3.4 million spent. HAVEN FROM HUNGER: FOOD SECURITY AND SUPPORTIVE SERVICES- HAVEN FROM HUNGER PROVIDES FOOD ACCESS AND STABILIZATION SERVICES TO INDIVIDUALS AND FAMILIES EXPERIENCING FOOD INSECURITY ACROSS THE NORTH SHORE. PROGRAMS INCLUDE A SELF-CHOICE FOOD PANTRY, COMMUNITY MEALS, A WEEKEND BACKPACK PROGRAM FOR CHILDREN, FOOD RESCUE INITIATIVES, AND A COMMUNITY RESOURCE CENTER OFFERING WRAPAROUND SUPPORT SERVICES. THE SELF-CHOICE PANTRY MODEL PROMOTES DIGNITY AND PARTICIPANT CHOICE WHILE PROVIDING ACCESS TO NUTRITIOUS AND CULTURALLY RELEVANT FOOD. COMMUNITY MEALS ARE OFFERED MULTIPLE EVENINGS EACH WEEK AND ARE OPEN TO ALL INDIVIDUALS AND FAMILIES IN NEED. (SEE SCHEDULE O FOR FULL DESCRIPTION) THROUGH PARTNERSHIPS WITH THE GREATER BOSTON FOOD BANK, LOCAL FARMS, GROCERY RETAILERS, RESTAURANTS, AND COMMUNITY ORGANIZATIONS, CITIZENS INN DISTRIBUTES FRESH PRODUCE, PROTEINS, PANTRY STAPLES, AND PREPARED MEALS TO THOUSANDS OF HOUSEHOLDS ANNUALLY WHILE ALSO REDUCING FOOD WASTE THROUGH FOOD RESCUE EFFORTS. THE COMMUNITY RESOURCE CENTER CONNECTS PARTICIPANTS WITH ADDITIONAL SUPPORTS INCLUDING SNAP ENROLLMENT ASSISTANCE, FINANCIAL LITERACY, DIGITAL LITERACY, ENGLISH LANGUAGE CLASSES, HOUSING REFERRALS, EMPLOYMENT RESOURCES, AND HEALTH AND WELLNESS SERVICES. CITIZENS INN ALSO PARTNERS WITH HEALTHCARE PROVIDERS THROUGH FOOD AS MEDICINE INITIATIVES THAT CONNECT NUTRITION EDUCATION AND HEALTHY FOOD ACCESS WITH CHRONIC DISEASE PREVENTION AND LONG-TERM HEALTH OUTCOMES.
- $3.2 million spent. FAMILY EMERGENCY SHELTER INN BETWEEN AND SCATTERED SITE PROGRAMS-THE INN BETWEEN PROVIDES EMERGENCY SHELTER AND STABILIZATION SERVICES FOR FAMILIES EXPERIENCING HOMELESSNESS WHO ARE REFERRED THROUGH THE EXECUTIVE OFFICE OF HOUSING AND LIVABLE COMMUNITIES (EOHLC). FAMILIES ARE SERVED THROUGH CONGREGATE SHELTER SITES AND SCATTERED-SITE APARTMENTS LOCATED IN PEABODY AND SURROUNDING COMMUNITIES. FAMILIES ENTER SHELTER FOR MANY REASONS, INCLUDING RISING HOUSING COSTS, LIMITED AFFORDABLE HOUSING, DOMESTIC VIOLENCE, ECONOMIC HARDSHIP, HEALTH CHALLENGES, AND OTHER BARRIERS TO HOUSING STABILITY. CITIZENS INN PROVIDES TRAUMA-INFORMED CASE MANAGEMENT AND INDIVIDUALIZED SUPPORT SERVICES DESIGNED TO HELP FAMILIES SECURE PERMANENT HOUSING AND STRENGTHEN LONG-TERM STABILITY. (SEE SCHEDULE O FOR FULL DESCRIPTION) PROGRAMS FOCUS ON HOUSING SEARCH AND PLACEMENT, EMPLOYMENT AND EDUCATION SUPPORT, FINANCIAL LITERACY, PARENTING SUPPORT, AND CHILD WELLNESS SERVICES. THROUGH THE ORGANIZATION'S CHILDREN'S ENRICHMENT AND CAREER LINK PROGRAMMING, FAMILIES ALSO HAVE ACCESS TO YOUTH ENRICHMENT, EDUCATIONAL SUPPORT, WORKFORCE DEVELOPMENT, AND OTHER FAMILY-CENTERED RESOURCES. CITIZENS INN UTILIZES A HOUSING-FIRST AND STABILIZATION-FOCUSED APPROACH THAT PRIORITIZES SAFE HOUSING, FAMILY PRESERVATION, AND LONG-TERM INDEPENDENCE.
- $586,238 spent. FAMILY SUPPORTIVE LIVING: INN TRANSITION -INN TRANSITION PROVIDES SUPPORTIVE TRANSITIONAL HOUSING FOR FAMILIES EXPERIENCING HOMELESSNESS IN WHICH ONE OR BOTH PARENTS ARE NAVIGATING RECOVERY FROM SUBSTANCE USE DISORDERS. FUNDED BY THE MASSACHUSETTS DEPARTMENT OF PUBLIC HEALTH, THE PROGRAM COMBINES STABLE HOUSING WITH INTENSIVE CASE MANAGEMENT AND INDIVIDUALIZED SUPPORTS DESIGNED TO PROMOTE LONG-TERM FAMILY STABILITY AND WELLNESS.FAMILIES ENTERING INN TRANSITION OFTEN COME FROM TREATMENT OR STABILIZATION PROGRAMS AND BENEFIT FROM A STRUCTURED, RECOVERY-FOCUSED ENVIRONMENT EMPHASIZING HOUSING STABILITY, PARENTING SUPPORT, FINANCIAL LITERACY, EDUCATION, EMPLOYMENT READINESS, AND OVERALL FAMILY WELL-BEING. (SEE SCHEDULE O FOR FULL DESCRIPTION) THE PROGRAM USES A TRAUMA-INFORMED APPROACH THAT RECOGNIZES THE COMPLEX CHALLENGES FAMILIES MAY FACE WHILE BUILDING LONG-TERM INDEPENDENCE AND RECOVERY. PARENTS AND CHILDREN ALSO PARTICIPATE IN ENRICHMENT AND WELLNESS PROGRAMMING THAT MAY INCLUDE PARENT-CHILD ACTIVITIES, EXPRESSIVE ARTS, RESILIENCY-BUILDING SUPPORTS, NUTRITION EDUCATION, AND OTHER FAMILY-CENTERED SERVICES. CITIZENS INN MAINTAINS RESIDENTIAL PROPERTIES THAT SUPPORT THE INN TRANSITION PROGRAM AND PROVIDE SAFE, STABLE, AND SUPPORTIVE HOUSING FOR PARTICIPATING FAMILIES.
- $103,232 spent. AFFORDABLE HOUSING INN HOMES- THROUGH INN HOMES, CITIZENS INN DEVELOPS, OWNS, AND MAINTAINS AFFORDABLE HOUSING FOR LOW-INCOME INDIVIDUALS AND FAMILIES IN PEABODY AND SURROUNDING COMMUNITIES. THE PROGRAM PROVIDES STABLE HOUSING OPPORTUNITIES DESIGNED TO SUPPORT LONG-TERM HOUSING SECURITY AND COMMUNITY STABILITY.RESIDENTS MAY ALSO ACCESS SUPPORTIVE SERVICES AND STABILIZATION RESOURCES THROUGH CITIZENS INN PROGRAMS, INCLUDING HOUSING SUPPORT, FOOD ACCESS SERVICES, FINANCIAL LITERACY PROGRAMMING, AND COMMUNITY-BASED REFERRALS. THE ORGANIZATION REMAINS COMMITTED TO PRESERVING AND EXPANDING AFFORDABLE HOUSING OPPORTUNITIES FOR HOUSEHOLDS FACING ECONOMIC HARDSHIP AND HOUSING INSTABILITY.HOUSING SEARCH AND STABILIZATION SERVICES - CITIZENS INN PROVIDES HOUSING SEARCH AND STABILIZATION SERVICES TO FAMILIES EXPERIENCING OR AT RISK OF HOMELESSNESS. SERVICES INCLUDE HOUSING NAVIGATION, LANDLORD ENGAGEMENT, ASSISTANCE LOCATING AND SECURING HOUSING, AND ONGOING STABILIZATION SUPPORT FOLLOWING PLACEMENT INTO PERMANENT HOUSING. CASE MANAGERS WORK CLOSELY WITH FAMILIES TO ADDRESS BARRIERS TO LONG-TERM HOUSING STABILITY THROUGH INDIVIDUALIZED SERVICE PLANNING, BENEFITS COORDINATION, BUDGETING SUPPORT, EMPLOYMENT REFERRALS, AND CONNECTIONS TO COMMUNITY RESOURCES. THE PROGRAM'S GOAL IS TO REDUCE THE LENGTH OF TIME FAMILIES EXPERIENCE HOMELESSNESS WHILE SUPPORTING LONG-TERM HOUSING RETENTION AND FAMILY WELL-BEING.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Legitimacy checks
Is it registered with the IRS? Passed.
Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
Has the IRS revoked its tax-exempt status? Passed.
Not on the IRS automatic revocation list.
Source: Automatic revocation of exemption list, Internal Revenue Service, file dated October 13, 2026.
Are donations tax-deductible? Passed.
On the IRS list of organizations eligible to receive tax-deductible contributions.
Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated October 13, 2026.
Is it keeping up with its IRS filings? Passed.
Most recent return on file covers the year ending June 2025.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
How long has it been tax-exempt? Passed.
Recognized by the IRS since November 1984.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
Is it in good standing with state regulators? Passed.
Not on California's list of charities barred from soliciting. Other states are not yet checked.
Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 21, 2026.
Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.