Phoenix Counseling Center
Public records show a registered, tax-exempt organization in good standing.
What it says it does
To provide counseling to individuals with mental illness and addiction problems.
- Income
- $14.3 million
- Spending
- $12.4 million
- Spent on programs
- 84%
- Reserves
- 6.1 months of spending
- Largest source of income
- fees for its services, 89%
- Employees
- 240
- Highest pay
- $214,240, ceo
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Financial health
Strong: 93 out of 100. Higher than 88% of charities in its peer group (education, $10m to $100m).
Reserves
28 of 35Spendable reserves would cover 6.1 months of spending.
Debt
20 of 20It owes 15% of what it owns.
Living within its means
15 of 15Income exceeded spending by 13% of income.
Income trend
15 of 15Income rose 16% on the year before.
Spending floor
15 of 1584% of spending went to programs and raising each dollar of donations cost 0 cents.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Governance
Strong: 90 out of 100. Higher than 25% of charities in its peer group (education, $10m to $100m).
Independent board
25 of 255 of 5 voting board members are independent.
Conflict of interest policy
15 of 15Has a written conflict of interest policy.
Whistleblower policy
8 of 8Has a written whistleblower policy.
Record keeping policy
7 of 7Has a written policy on keeping and destroying records.
Board minutes
5 of 5Keeps minutes of board meetings.
Board sees the tax return
0 of 10Did not give the board a copy of this return before filing it.
Pay set independently
5 of 5Sets its chief executive's pay through independent review and comparison.
Independent check of accounts
15 of 15Its accounts were audited by an independent accountant.
No reported misuse
10 of 10Reports no diversion of assets, excess benefits or loans to insiders.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Impact evidence
Describes programs. Its tax return describes what it does but we have found no measurable results in it.
Programs described in its return (4)
- $4.7 million spent. Inpatient Services:Facility Based Crisis: PCC operates 2 16-bed residential crisis stabilization programs for mental health emergencies, dangerous behaviors, and/or intoxication from drugs and/or alcohol. This is a short-term service provided in a safe and secure environment intended to create stabilization for follow-on services and treatment.
- $3.0 million spent. Other Outpatient Services:Mobile Crisis Services:PCC provides 24/7/365 mobile crisis service response. Mobile Crisis Management involves all support, services and treatment necessary to provide integrated crisis response, crisis stabilization interventions, and crisis prevention activities.Including Mores Services:Mobile Outreach Response Engagement StabilizationCrisis Services for children and adolescents. The MORES team will respond to the child and familys needs in any location.Guardianship Services:PCC provides Guardianship Services to individuals who are alleged to be incompetent or adjudicated incompetent by the court. These services are provided in Lincoln, Gaston, Cleveland, Mecklenburg and Wake counties. Guardianship is a legal relationship in which the guardian is authorized by the clerk of superior court to be the substitute decision maker for an incompetent adult. Incompetence is determined in a court proceeding and means an adult is unable to manage his own affairs or is unable to make important decisions. Services include:-Assessing an individual need for guardianship-Locating the appropriate person(s) to serve as guardian(s)-Petitioning or assisting the individuals family adjudication of incompetence of a guardian-Ongoing caseworkPeer Support Services:Peer support services is a program where individuals with shared lived experiences - such as mental health challenges or substance use recovery - provide support to one another through empathy, mutual understanding, and encouragement. Unlike clinical care, these services focus on empowerment, hope, and connection, and are delivered through one-on-one mentoring, support groups, and peer-led programs in community or healthcare settings. They help reduce isolation, build coping skills, and improve engagement in recovery.
- $1.9 million spent. Outpatient Services:PCC provides mental health and substance use outpatient services. These services range from enhanced group services to individual counseling sessions:-Substance Abuse Comprehensive Treatment Groups-Substance Abuse Intensive Outpatient Groups-Partial Hospitalization -Peer Support Services-Recovery Court Services-Aftercare/Relapse PreventionMedication Management Services:PCC provides Medication-Assisted Treatment for opioid use disorder and medication management services for other mental health disorders. The use of medications in combination with group and/or individual counseling is an effective way to treat both mental health and substance use disorders.
- $807,324 spent. Other Programs Admin Gaylains House of Hope Tailored Care Management GH:Gaylains House of Hope Halfway House for Women is an alternative that helps provide a safe and supportive place where addicts and alcoholics can start their journey from active addiction to sober living one step at a time.TCM:PCC is a Certified Care Management Agency providing Tailored Care Management services. TCM members will have a single-designated Care Manager supported by a multi-disciplinary care team to provide whole-person care management that addresses all of their needs including physical health, behavioral health, traumatic brain injury, pharmacy, long-term services and supports and unmet health-related resources needs.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Legitimacy checks
Is it registered with the IRS? Passed.
Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.
Has the IRS revoked its tax-exempt status? Passed.
Not on the IRS automatic revocation list.
Source: Automatic revocation of exemption list, Internal Revenue Service, file dated September 30, 2026.
Are donations tax-deductible? Passed.
On the IRS list of organizations eligible to receive tax-deductible contributions.
Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated September 10, 2026.
Is it keeping up with its IRS filings? Passed.
Most recent return on file covers the year ending June 2025.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.
How long has it been tax-exempt? Passed.
Recognized by the IRS since March 2007.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.
Is it in good standing with state regulators? Passed.
Not on California's list of charities barred from soliciting. Other states are not yet checked.
Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 7, 2026.
Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.