Passes our checks

Thehopeline Inc

EIN 20-1198064 · Spring Hill, TN

Public records show a registered, tax-exempt organization in good standing.

What it says it does

OUR MISSION IS TO REACH, RESCUE AND RESTORE THOSE WHO ARE BROKEN AND HOPELESS. CONTINUED ON SCHEDULE O

Source: Form 990 for the year ending December 31, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Good: 74 out of 100. Higher than 48% of charities in its peer group (religion, $1m to $10m).

Reserves
28 of 35
Spendable reserves would cover 8.7 months of spending.
Debt
20 of 20
It owes 3% of what it owns.
Living within its means
0 of 15
Spending exceeded income by 19% of income.
Spending floor
15 of 15
80% of spending went to programs and raising each dollar of donations cost 18 cents.

Source: Form 990 for the year ending December 31, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Good: 82 out of 100. Higher than 61% of charities in its peer group (religion, $1m to $10m).

Independent board
25 of 25
7 of 7 voting board members are independent.
Conflict of interest policy
15 of 15
Has a written conflict of interest policy.
Whistleblower policy
0 of 8
Reports no written whistleblower policy.
Record keeping policy
7 of 7
Has a written policy on keeping and destroying records.
Board minutes
5 of 5
Keeps minutes of board meetings.
Board sees the tax return
0 of 10
Did not give the board a copy of this return before filing it.
Pay set independently
5 of 5
Sets its chief executive's pay through independent review and comparison.
Independent check of accounts
15 of 15
Its accounts were audited by an independent accountant.
No reported misuse
10 of 10
Reports no diversion of assets, excess benefits or loans to insiders.

Source: Form 990 for the year ending December 31, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Describes programs. Its tax return describes what it does but we have found no measurable results in it.

Programs described in its return (1)

$2.2 million spent. Live Chat interactions are taken by paid Hope Coaches who are trained and evaluated on a regular basis for effectiveness. Live Chat was relaunched in 2018 with new leadership and funded from gifts restricted for use to this program. It was staffed with an average of 369 Hope Coach hours per week. Each one-on-one interaction included referrals to one or more vetted partners who offer targeted services or relevant information for specific issues. The Organization has more than 25 of these partnerships. Hope Coaches have answered 27,435 chats, which is 35% of all chats attempted. Beginning in September 2022, Live Chat was expanded to 24/7. By the end of 2025, there were 40 Hope Coaches who answered 31,823 live chats, which is 70% of all live chat attempts. 3,589 (11.3%) of this total were suicide interventions.

Source: Form 990 for the year ending December 31, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Is it registered with the IRS? Passed.
Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.
Has the IRS revoked its tax-exempt status? Passed.
Not on the IRS automatic revocation list.
Source: Automatic revocation of exemption list, Internal Revenue Service, file dated September 30, 2026.
Are donations tax-deductible? Passed.
On the IRS list of organizations eligible to receive tax-deductible contributions.
Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated September 10, 2026.
Is it keeping up with its IRS filings? Worth knowing.
The IRS does not require this organization to file annual returns.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.
How long has it been tax-exempt? Passed.
Recognized by the IRS since August 2004.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.
Is it in good standing with state regulators? Passed.
Not on California's list of charities barred from soliciting. Other states are not yet checked.
Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 7, 2026.

Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.