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United Community and Family Services Inc

EIN 06-0653142 · Norwich, CT

Public records show a registered, tax-exempt organization in good standing.

LegitimacyPassesRegistration and standingFinancial healthFair62 out of 100GovernanceStrong100 out of 100Impact evidenceDescribes programsHow well its results are evidenced

What it says it does

UNITED COMMUNITY & FAMILY SERVICES WILL BE THE PREMIER COMMUNITY BASED ORGANIZATION PROVIDING HEALTH AND HUMAN SERVICES TO INDIVIDUALS AND FAMILIES IN EASTERN CONNECTICUT. MISSION - UNITED COMMUNITY & FAMILY SERVICES IMPROVES THE HEALTH AND WELL BEING OF THE COMMUNITY. VALUES - WE BELIEVE IN: STRIVING TO MEET THE NEEDS OF THE COMMUNITY AND THE EXPECTATIONS OF OUR CLIENTS, PROVIDING QUALITY SERVICE AND PURSUING EXCELLENCE, TREATING EVERYONE WITH RESPECT AND DIGNITY, PROVIDING CULTURALLY COMPETENT AND LINGUISTICALLY APPROPRIATE SERVICES, WORKING COLLABORATIVELY WITH THE COMMUNITY, VALUING OUR EMPLOYEES AND REWARDING INTEGRITY, TEAMWORK, INNOVATION AND EXCELLENCE, BEING ACCOUNTABLE FISCALLY AND PROFESSIONALLY TO ALL STAKEHOLDERS, AND ADVOCATING FOR OUR CLIENTS, OUR SERVICES AND OUR COMMUNITY.

Income
$45.0 million
Spending
$44.8 million
Spent on programs
81%
Reserves
2.2 months of spending
Largest source of income
fees for its services, 63%
Employees
460
Volunteers
16
Highest pay
$374,953, chief medical officer

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Financial health

Fair: 62 out of 100.

  • Reserves

    10 of 35

    Spendable reserves would cover 2.2 months of spending.

  • Debt

    10 of 20

    It owes 30% of what it owns.

  • Living within its means

    12 of 15

    Income exceeded spending by 0% of income.

  • Income trend

    15 of 15

    Income rose 6% on the year before.

  • Spending floor

    15 of 15

    81% of spending went to programs and raising each dollar of donations cost 1 cents.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Governance

Strong: 100 out of 100.

  • Independent board

    25 of 25

    16 of 16 voting board members are independent.

  • Conflict of interest policy

    15 of 15

    Has a written conflict of interest policy.

  • Whistleblower policy

    8 of 8

    Has a written whistleblower policy.

  • Record keeping policy

    7 of 7

    Has a written policy on keeping and destroying records.

  • Board minutes

    5 of 5

    Keeps minutes of board meetings.

  • Board sees the tax return

    10 of 10

    Gave the board a copy of this return before filing it.

  • Pay set independently

    5 of 5

    Sets its chief executive's pay through independent review and comparison.

  • Independent check of accounts

    15 of 15

    Its accounts were audited by an independent accountant.

  • No reported misuse

    10 of 10

    Reports no diversion of assets, excess benefits or loans to insiders.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Impact evidence

Describes programs. Its tax return describes what it does but we have found no measurable results in it.

Programs described in its return (3)
  1. $21.1 million spent. BEHAVIORAL HEALTH - UCFS PROVIDES HIGH QUALITY COUNSELING AND PSYCHOTHERAPY TO STRENGTHEN LOCAL ADULTS AND FAMILIES. SUCH SERVICES INCLUDE SPECIAL PROGRAMS TO HELP FACE GAMBLING PROBLEMS, AS WELL AS BALANCING WORK AND FAMILIES. IN FY 2025, UCFS CONDUCTED 76,664 VISITS.
  2. $12.7 million spent. MEDICAL SERVICES - UCFS PROVIDES HIGH QUALITY HEALTH CARE INCLUDING PRIMARY MEDICAL, WOMENS'S HEALTH AND DENTAL SERVICES. IN FY 2025, UCFS CONDUCTED 44,063 VISITS.
  3. $2.3 million spent. ELDERCARE SERVICES - UCFS PROVIDES HIGH QUALITY CARE SUCH AS ADULT RESIDENTIAL AND DAY CARE TO CLIENTS, AS WELL AS OFFERING SENIOR CITIZENS OPPORTUNITIES TO SERVE THE COMMUNITY THROUGH VOLUNTEERISM. IN FY 2025, UCFS CONDUCTED 15,947 VISITS.

Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate

Legitimacy checks

  1. Is it registered with the IRS? Passed.

    Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  2. Has the IRS revoked its tax-exempt status? Passed.

    Not on the IRS automatic revocation list.

    Source: Automatic revocation of exemption list, Internal Revenue Service, file dated September 30, 2026.

  3. Are donations tax-deductible? Passed.

    On the IRS list of organizations eligible to receive tax-deductible contributions.

    Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated September 10, 2026.

  4. Is it keeping up with its IRS filings? Passed.

    Most recent return on file covers the year ending June 2025.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  5. How long has it been tax-exempt? Passed.

    Recognized by the IRS since August 1943.

    Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated September 7, 2026.

  6. Is it in good standing with state regulators? Passed.

    Not on California's list of charities barred from soliciting. Other states are not yet checked.

    Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 7, 2026.

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