Clinical & Support Options Inc
Public records show a registered, tax-exempt organization in good standing.
What it says it does
CLINICAL & SUPPORT OPTIONS, INC. (CSO) IS A COMMUNITY AGENCY IN MASSACHUSETTS, PROVIDING A FULL RANGE OF COMPREHENSIVE MENTAL HEALTH, CRISIS STABILIZATION, PSYCHIATRIC AND COUNSELING SERVICES TO ADULTS, CHILDREN, FAMILIES, COUPLES AND SENIORS THROUGHOUT THE FOUR COUNTIES OF WESTERN MASSACHUSETTS. THIS CONTINUUM OF CARE IS AVAILABLE AT PACILITIES IN GREENFIELD, ORANGE, ATHOL, NORTHAMPTON, AMHERST, PITTSFIELD AND SPRINGFIELD.CSO IS A FULL SERVICE BEHAVIORAL HEALTH AGENCY, WHICH COMMITS INTERNALLY TO EXCELLENCE IN OUR SERVICES WHILE WE COLLABORATE EXTERNALLY WITH COMMUNITY PARTNERS TO ESTABLISH AND PARTICIPATE IN A COMPREHENSIVE SYSTEM OF ASSISTANCE AND RESOURCES FOR THE RESIDENTS OF OUR COMMUNITIES.
- Income
- $75.5 million
- Spending
- $67.7 million
- Spent on programs
- 90%
- Reserves
- 6.5 months of spending
- Largest source of income
- fees for its services, 55%
- Employees
- 985
- Volunteers
- 62
- Highest pay
- $396,732, president & ceo
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Financial health
Good: 89 out of 100.
Reserves
28 of 35Spendable reserves would cover 6.5 months of spending.
Debt
16 of 20It owes 23% of what it owns.
Living within its means
15 of 15Income exceeded spending by 10% of income.
Income trend
15 of 15Income rose 13% on the year before.
Spending floor
15 of 1590% of spending went to programs and raising each dollar of donations cost 1 cents.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Governance
Strong: 100 out of 100.
Independent board
25 of 258 of 8 voting board members are independent.
Conflict of interest policy
15 of 15Has a written conflict of interest policy.
Whistleblower policy
8 of 8Has a written whistleblower policy.
Record keeping policy
7 of 7Has a written policy on keeping and destroying records.
Board minutes
5 of 5Keeps minutes of board meetings.
Board sees the tax return
10 of 10Gave the board a copy of this return before filing it.
Pay set independently
5 of 5Sets its chief executive's pay through independent review and comparison.
Independent check of accounts
15 of 15Its accounts were audited by an independent accountant.
No reported misuse
10 of 10Reports no diversion of assets, excess benefits or loans to insiders.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Impact evidence
Describes programs. Its tax return describes what it does but we have found no measurable results in it.
Programs described in its return (4)
- $18.7 million spent. OUTPATIENT MENTAL HEALTH SERVICES - OUTPATIENT SERVICES PROVIDES A WIDE RANGE OF COUNSELING OPTIONS FOR ADULTS AND CHILDREN AND THEIR FAMILIES. TOTALS FOR THE YEAR: 6,167 PEOPLE SERVED, 243,525 VISITS.
- $3.9 million spent. FAMILY SUPPORT SERVICES - SERVICES PROVIDED ARE BASED ON AN ATMOSPHERE OF SAFETY AND PREDICTABILITY TO HELP CONSUMERS LIVE INDEPENDENTLY IN THE COMMUNITY. TOTALS FOR THE YEAR: 995 PEOPLE SERVED, 61,159 VISITS.
- $14.3 million spent. CRISIS AND RESPITE SERVICES - THE CRISIS TEAM PROVIDES IMMEDIATE AND RESPECTFUL SUPPORT THROUGH OUR TELEPHONE HOTLINE AND FACE-TO-FACE EVALUATIONS AND SHORT TERM COMMUNITY CRISIS STABILIZATION SERVICES. TOTALS FOR THE YEAR: 5,167 PEOPLE SERVED, 9,275 BED DAYS AND 9,284 CRISIS EVALUATIONS.
- $24.0 million spent. COMMUNITY BASED SERVICES INCLUDING ADULT CLUBHOUSE, THERAPEUTIC DAY PROGRAMMING FOR YOUTH, COMMUNITY PARTNER INTENSIVE CASE MANAGEMENT SERVICES, EMERGENCY SHELTER AND RESOURCE CENTER FOR ADULTS EXPERIENCING HOMELESSNESS AND HOUSING CASE MANAGEMENT AND SUPPORTS PROVIDED TO INDIVIDUALS IN COMMUNITY SETTINGS WITH A GOAL TO PROVIDE STABILITY AND ENHANCED QUALITY OF LIFE.
Source: Form 990 for the year ending June 30, 2025, filed with the Internal Revenue Service. Rating method 2026.2. How we rate
Legitimacy checks
Is it registered with the IRS? Passed.
Listed in the IRS master file of tax-exempt organizations as a 501(c)(3) charitable organization.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
Has the IRS revoked its tax-exempt status? Passed.
Not on the IRS automatic revocation list.
Source: Automatic revocation of exemption list, Internal Revenue Service, file dated October 13, 2026.
Are donations tax-deductible? Passed.
On the IRS list of organizations eligible to receive tax-deductible contributions.
Source: Publication 78 data: organizations eligible for tax-deductible contributions, Internal Revenue Service, file dated October 13, 2026.
Is it keeping up with its IRS filings? Passed.
Most recent return on file covers the year ending June 2025.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
How long has it been tax-exempt? Passed.
Recognized by the IRS since August 1971.
Source: Exempt Organizations Business Master File, Internal Revenue Service, file dated October 13, 2026.
Is it in good standing with state regulators? Passed.
Not on California's list of charities barred from soliciting. Other states are not yet checked.
Source: May Not Operate or Solicit for Charitable Purposes list, California Attorney General, Registry of Charities and Fundraisers, file dated October 21, 2026.
Ratings and checks are our reading of public records, using the published method. They are not a statement about anyone's honesty. If you work for this organization, you can send corrections or results, confirm you want gifts through Veridonate, or ask to be removed from giving.